Guntersville Chevrolet

Guntersville Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Guntersville Chevrolet and we hope to see you again soon!

Guntersville Chevrolet responded

We want to express our sincere apologies. We are eager to address your concerns promptly and ensure that any issues are resolved to your satisfaction. To assist us in investigating this matter further and providing you with the best possible resolution, we kindly request that you share some additional details about your visit. This will help us identify the specific circumstances surrounding your experience and take appropriate actions to address any concerns. If you feel comfortable doing so, please reply to this message with your contact information. Alternatively, you can reach out to us directly at 256-582-5603. We are here to discuss your experience in more detail and work towards a positive resolution. At Guntersville Chevrolet, we are committed to ensuring that every customer has a positive experience, and your input is crucial in helping us improve our services. We value your business and appreciate the opportunity to make things right. Thank you for your time and consideration. We look forward to hearing from you and resolving any issues you may have.

Guntersville Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Guntersville Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Guntersville Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.

Guntersville Chevrolet responded

Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about our salesperson and are pleased to hear that your experience with them was positive. We want to extend our apologies for any inconvenience you may have encountered in the process of addressing your warranty claim. Our commitment to customer satisfaction is of the utmost importance, and we take your concerns seriously. Upon reviewing your case with our general manager, Bruce Moss, we found that he proactively offered to arrange for a vendor to work on your vehicle to address any issues related to the warranty claim. Unfortunately, it seems that there may have been a miscommunication or a lapse in correspondence. Bruce mentioned that he attempted to reach out to you via email to move forward with the resolution, but it appears that communication was halted. We understand that these matters can be frustrating, and we genuinely want to ensure that your concerns are addressed promptly. To expedite the resolution, please feel free to contact Bruce directly via email or by calling him at 256-582-5603. We remain committed to resolving this matter to your satisfaction and appreciate your patience. Best regards, Your Guntersville Chevrolet Team

Silverado0460 responded

With all due respect, the last correspondance I received from Mr. Moss was on November 29th. It is now December 19th and still no follow up email or phone call regarding GM covering the issues. So yes, I would agree there has been a lapse in correspondance and communication was halted. All previous correspondance between Mr. Moss and myself was that GM was not responding to his inquiries regarding covering the issues and had not given him a ticket or case number that I could reference myself. Mr. Moss kept refering me to a shop in Nashville that is a 4 hour drive for me. I had simply asked if I could take the truck to a local shop instead and never received confirmation either way after more than one inquiry. I can't say what the issue was between GM and Mr. Moss but regardless, I have resorted to going through another dealer to resolve my issues at this point. I called them on December 4th and they were able to get me in the shop on December 6th and take care of my issues. This review is not to bad mouth Mr. Moss or Guntersville Chevrolet. Just simply stating facts as evidenced by email correspondance.

Guntersville Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Guntersville Chevrolet responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Guntersville Chevrolet responded

Thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

Guntersville Chevrolet responded

Jonathan, we're happy you found our staff to be so supportive during your experience here at Guntersville Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!