Gunn Nissan - Service Center

Customer service Took my truck and my wife’s car for service. When they told us they were done they didn’t wash the vehicles like they have in the past. I asked the se Took my truck and my wife’s car for service. When they told us they were done they didn’t wash the vehicles like they have in the past. I asked the service advisor why they didn’t wash them and he said we only wash them if the customer ask for there vehicle to be washed. You would think after I asked about the vehicles not being washed he would have taken the initiative to wash them. More

Excellent Came in without an appointment to get service and was taken care of quickly and with great service Service guy David was very nice and friendly Came in without an appointment to get service and was taken care of quickly and with great service Service guy David was very nice and friendly More

Comfortable waiting room while waiting Comfortable waiting room with complimentary drinks/snacks makes it worth waiting. TV and IPads keep you entertained. Also, can watch through a windo Comfortable waiting room with complimentary drinks/snacks makes it worth waiting. TV and IPads keep you entertained. Also, can watch through a window the garage where the Vehickes are being serviced. More

My definition of “Express” is way different than Gunn’s I went in for my complimentary oil change/tire rotation - 2 hours in the “express” service. I purchased a service pkg when I bought my vehicle, I wil I went in for my complimentary oil change/tire rotation - 2 hours in the “express” service. I purchased a service pkg when I bought my vehicle, I will be canceling. This is my 4th Nissan from Gunn and the “express” service has NEVER taken under an hour, I’d rather pay Jiffy Lube $100 and be in and out in less than 30 minutes. Also, this time I sat in the service drive for 10 minutes- with NO other vehicles or people around before anyone came out to see what I needed. More

Excellent Customer Service JT had excellent customer service. He kept me up to date on the status of my car, offered me snacks / Starbucks and walked me into waiting area JT had excellent customer service. He kept me up to date on the status of my car, offered me snacks / Starbucks and walked me into waiting area More

Service Just overall I felt, really rushed also seem to be upsetting Mr. John because I kept calling for him to explain what the issue was with my car. Not on Just overall I felt, really rushed also seem to be upsetting Mr. John because I kept calling for him to explain what the issue was with my car. Not only that just because I didn’t have Texas DL I couldn’t not even get a rental car, or even a loaner car at that. I had explained to them that I had just moved to Texas and, haven’t had time to go get Texas DL. Overall everyone else greeted me so welcoming, and Mr. John just really felt agitated that day I will NEVER by another nissian because of this experience. More

Tried scamming me I went in with an original problem of vibration coming from the upper left tire, they had told me it was a ujoint and it would cost me $2,500 to fix I went in with an original problem of vibration coming from the upper left tire, they had told me it was a ujoint and it would cost me $2,500 to fix it. I went to a mechanic shop on broadway and they quoted me $100 to just get the muffler back up. Nothing crazy like $2,500. I bought a Nissan because I figured Nissan gives their customers fair pricing but instead tried scamming out of money. Way to take advantage of your clientele. More

GUNN NISSAN REVIEW-12-2-18 My Service Advisor was SEAN BONSER: Great service and friendly, competent, knowledgeable staff! Service on my Rogue was performed quickly and efficien My Service Advisor was SEAN BONSER: Great service and friendly, competent, knowledgeable staff! Service on my Rogue was performed quickly and efficiently. Everything was explained clearly. Highly recommend Gunn Nissan in San Antonio! More

Great Customer Care I took my Altima for services and was helped from start to finish. Mr. Rio was really helpful and great customer service skills. Great job! I took my Altima for services and was helped from start to finish. Mr. Rio was really helpful and great customer service skills. Great job! More

Gunn Nissan The service manager was very personable and knowledgeable. He explained the process and what they will do to fix the issue. He provided me with his The service manager was very personable and knowledgeable. He explained the process and what they will do to fix the issue. He provided me with his business card and kept me updated in my car status. Great service! More