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1,093 Reviews of Gunn Nissan - Service Center
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November 01, 2020
Excellent service by Louis Contreras and excellent, fast and fair priced work. I also bought my vehicle there and will continue to do so from now on. and fair priced work. I also bought my vehicle there and will continue to do so from now on. More
by Mark k
November 01, 2020
Service advisor was great. After changing batter Service advisor was great. After changing batter would’ve been great to run car through wash an update clock other than that great experience. Service advisor was great. After changing batter would’ve been great to run car through wash an update clock other than that great experience. Thanks More
by Daniel.busby81
Employees Worked With
Matthew Hernandez, James Munn, Louis Contreras, Brad Fry, Edward Goldstein, Eleazar Guerrero, John Hernandez, Ralph Landt III, Daisy Mendiola, Robert Strauch
October 29, 2020
We had a coupon for oil change and tire rotation for $29.99. When we paid for the service I asked if the rotation was done and the answer was YES. That was NOT true. We still had to pay $33 for oil cha $29.99. When we paid for the service I asked if the rotation was done and the answer was YES. That was NOT true. We still had to pay $33 for oil change only. We did tire rotation at different place. The next day we received an offer for oil change for $14.99. Too late. That was our first bad experience with this dealership. More
by andrew_budzinski
Employees Worked With
Samuel Barroso
October 29, 2020
Great service and treatment of client excellent. Great free shuttle service. Service consultant was pleasant and informative. Facility is pleasant and comfortable. Highly recommend facility. free shuttle service. Service consultant was pleasant and informative. Facility is pleasant and comfortable. Highly recommend facility. More
by Tempestma
Employees Worked With
Roland
October 29, 2020
I have been a customer of Gunn Nissan since May of 1998. My 2019 Nissan Maximum Platinum is the third Maximum that I have purchase from the Gunn Dealership. I have never taken my auto to be se 1998. My 2019 Nissan Maximum Platinum is the third Maximum that I have purchase from the Gunn Dealership. I have never taken my auto to be serviced at any other place than Gunn Services. The Service Advisor ( Mr. Jason L. Sanchez/ R892 ) is one in a long advisors that has been responsible for excellent service. Everything about Gunn has been great for me over the last 22 years. Mr. Frank Wallace is the one that has taken care of the sales. I have never had a complaint. Keep up the great service. Of course, persons like Mr. Jason L. Sanchez, how can one have anything but excellent service. I will keep returning to Gunn as long as I am able to drive. More
by whunt
October 28, 2020
Battery issue occurred (& was reported) within warranty twice. Battery finally tested bad, experiencing same exact issue. I was given a nominal discount on the replacement; however, I felt patronized (spec twice. Battery finally tested bad, experiencing same exact issue. I was given a nominal discount on the replacement; however, I felt patronized (specifically by the service manager on duty Mon 10/27 AM). For example, the price of terminal wires which I was told “might” have “contributed” to the battery failure was waived. Thereafter, that $40+ charge was cited as part of my battery discount, thus inflating perception of my discount. While I do appreciate the concession in price, I felt patronized, considering the issue had been reported multiple times during the warranty period. Although the battery tested fine when my earlier complaints were made, the battery had died after I’d simply ran the radio 5-10 minutes while the engine was off. As mentioned Monday to the service department, I’ve purchased 3 brand new cars from Gunn Nissan & convinced 3 separate friends to purchase two new & 1 used vehicles (from Gunn Honda & Infiniti, respectively). I was recently affected by COVID-19 & am experiencing extreme/temporary financial issues currently, which I mentioned to the staff. Although price concessions were given, I feel that my years of loyalty— & fervent enthusiasm recommending Gunn to friends & strangers who are car shopping— were taken for granted. I know I have no actionable complaint & don’t plan to take my comments to any other website or entity. However, my next vehicle will not he purchased from Gunn, I’ve simply lost that sense of elation which fueled the rave reviews/positive word of mouth I consistently shared with strangers, friends, & family about Gunn. More
by shannaocana
Employees Worked With
Unknown; service mgr
October 25, 2020
I have always had good experiences at Gunn Nissan. Today, they did and oil change and fixed my hood latch. The also provided recommendations for needed services. The service was quick and Louis was Today, they did and oil change and fixed my hood latch. The also provided recommendations for needed services. The service was quick and Louis was professional and knowledgeable! More
by scott
Employees Worked With
Louis Contreras
October 23, 2020
I took my car in for a airbag recall. Although my car is I took my car in for a airbag recall. Although my car is a 2004 it was treated as if it was a new car. I had a quick courteous service and although I I took my car in for a airbag recall. Although my car is a 2004 it was treated as if it was a new car. I had a quick courteous service and although I had to leave it it didn't take long. I also appreciate the courtesy wash and the courteous way with which the staff at the service department waited on me More
by Ccyrmata
Employees Worked With
John Altum Jr
October 22, 2020
Excellent service on my Nissan Maxima Platinum. Service Representative explained everything and kept me informed on the progress of work. Based on the customer service and the care they take with my vehic Representative explained everything and kept me informed on the progress of work. Based on the customer service and the care they take with my vehicle, I plan to continue to use Gunn Nissan. More
by james.flanaganjr
Employees Worked With
David Dyer
October 20, 2020
The person helped me with my car service done was good and professional. But i am not really happy with the location GUNN NISSAN because ever since i have bought my car i been going there for my car servi and professional. But i am not really happy with the location GUNN NISSAN because ever since i have bought my car i been going there for my car service and i always asked them for car wash and vacuum but there answer is always “car wash machine is broke down”. I had spend almost $350 for this service and i did not even got a clean washed car. During sale of there car they will promise you lot of things but nothing is in real so i would not considered this location to buy a car from. More
by Jatin1890
Employees Worked With
James Munn
