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Gunn Nissan - Service Center

San Antonio, TX

4.8
1,017 Reviews

1,017 Reviews of Gunn Nissan - Service Center

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April 30, 2021

Never have service done here again or any Gunn dealership. Customer service is poor. They will lie to you as well. I’ve been to two separate locations, different vehicles and received the same poo More

by Renã
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam and the Service Manager
May 04, 2021 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.

May 04, 2021 -

Renã responded

In due part to the continuous unprofessional service I have received from not only Gunn Nissan but also from Gunn GMC. My family and I have decided to take our business else where. Your company had one time to make a good customer service impression and failed. Our time , money and peace is what matters the most.

April 28, 2021

John is always willing to help me get whatever I need done to my vehicle. They get me in and out and do exceptional work everytime. More

by APRILB21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vasquez
May 04, 2021 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

April 13, 2021

Louis was amazing!! Very professional and friendly and knew what he was doing. He was upfront about prices and explained everything. My car repairs were done in a timely manner Thank you Louis for takin More

by anisa6565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Apr 20, 2021 -

Gunn Nissan responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

April 04, 2021

I’ve been bringing my car to be serviced at Gunn for years now and I’ll never go anywhere else. Louis C. goes above and beyond to always make sure I’m taken care of and my car is safe. He even made sure More

by Kelly S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Apr 08, 2021 -

Gunn Nissan responded

Kelly, thanks for letting us know. Glad to have you as a part of the Gunn family!

March 31, 2021

My front license plate was bent so when I got home I had to remove it to try straightening it out. Need to be more careful when running cars through the car wash. I didn’t catch it until I got home but tha More

by J5590m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia
Apr 05, 2021 -

Gunn Nissan responded

Thank you for bringing this to our attention. We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer.

March 26, 2021

Janet Halstead was very efficient and helpful! Service Advisor Roland Pompa was precise in what was needed! Tech Michael Espinoza fixed all problems! Thank y’all More

by rwilliams6020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Halstead
Apr 01, 2021 -

Gunn Nissan responded

Thanks for great feedback! We’re glad we could provide you with a great experience.

March 24, 2021

Everyone there at Gunn is always very helpful. They are professional and courteous. Ricky explained what and why other services needed to be done to my vehicle besides the oil and filter change. More

by cbgomez1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Little (Service)
Feb 28, 2022 -

Gunn Nissan responded

Thanks so much! Hope to see you again soon.

March 20, 2021

Love this dealers. Always have been satisfied with everything that they do. The service is always tops and have always been very satisfied. Would recommend this dealership to all my friends. More

by philchrista
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Barroso
Mar 23, 2021 -

Gunn Nissan responded

Thanks so much! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you!

March 19, 2021

Disappointed in the free wash and the inside was not vacuumed. In Nov my sticker had the next service was in 10,000 miles but the maintenance reminder in the car setting said 5000. I called and was told More

by workrenee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2021

Great service thru the years at a good price. Able to wait for work to be completed. Bought numerous new and used vehicles at Gunn. More

by mikita2hull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Little
Mar 16, 2021 -

Gunn Nissan responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

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