Gunn Nissan - Service Center

Service on yesterday was really horrible. Normally this dealership is fast and swift however they took hours just to do a oil change, tire rotation, and to change my air filter,. Usually they Normally this dealership is fast and swift however they took hours just to do a oil change, tire rotation, and to change my air filter,. Usually they would do a general wash and vacuum out my vehicle. Yesterday that was not done my vehicle was left dirty no one washed it outside nor the inside. The prices have elevated too high. They won't allow you to use more than one coupon at a time. They did allow me to use it after I complained. But they said that you can no longer do that. So now you have to pay for everything separate and only use one coupon. Using more than one coupon would allow you to have a bigger discount. I'm truly thinking about going going to Ingram Nissan that's where I've had my 2017 Nissan Pathfinder service for over the last 4 years and I don't have those kind of issues there. They even offer a program where you earn dollars that you can use toward service or towards the purchase of a new car. GunnNissan does not have a program like this at all that I'm aware of. They were very understaffed and a young man that checked me in was so stressed out because it's appears that he's doing all of the work and some of his other coworkers are very lazy. This is unacceptable being that this is a car dealership that says extremely busy on the day-to-day basis. I call myself going around noon instead of the user time that I go 3:30 to 4:30 doing the week. And it was horrible I thought I would be in and be out at least in about an hour it took hours for them to do the work on my vehicle. Needless to say I am truly thinking about going over to Ingram Nissan where I have my Pathfinder I might as well have both vehicle serviced at the same place. I tried to stick to Gunn Nissan because that's where I purchased my vehicle but their services is awful.. More

Excellent customer service from Ricky! The oil change and tire rotation was prompt. Appreciate the follow up. Thank you! The oil change and tire rotation was prompt. Appreciate the follow up. Thank you! More

Always professional and accommodating. They have taken good care of my daughter’s Rogue Sport. They have taken good care of my daughter’s Rogue Sport. More

Awesome , professional , great turn around time John is great , took care of my problem an I will definitely recommend Gunn Nissan …..great service in a timely manner !!! great , took care of my problem an I will definitely recommend Gunn Nissan …..great service in a timely manner !!! More

Nate Aleman in the service department at Gunn Nissan was very kind, knowledgeable and respectful of my time. I will definitlry go back again very kind, knowledgeable and respectful of my time. I will definitlry go back again More

Outstanding service! Warrant work but had to wait on parts delivery, Mike Tellis provide regular updates, great work by the service technicians as always. Warrant work but had to wait on parts delivery, Mike Tellis provide regular updates, great work by the service technicians as always. More

Louis is my service advisor and his is awesome! He has great customer service skills and has great knowledge in his field. He has great customer service skills and has great knowledge in his field. More

This particular visit was the worst. The only upside was that I appreciate the shuttle service and that I wasn't charged for my oil change. Long story short, I made an appointment at 8 a The only upside was that I appreciate the shuttle service and that I wasn't charged for my oil change. Long story short, I made an appointment at 8 a.m. was told it would take approximately 3 hrs (understandable for just an oil change and a replacement part to be installed), I ended up having to call the dealership to follow up on my vehicle since it was already 1 p.m. and no news, fast forward it's almost 3 p.m. and my service advisor David finally returns my calls and notifys me that my car is ready. I'm certain that they completely forgot about to let me know that my car was ready. This visit was super disappointing, David needs some lessons in customer service as I was giving zero explanation on why they held my car hostage for 7 hrs and the only reason why I needed an oil change on this visit is because he forgot to have this done on my previous visit. I'm just grateful that the shuttle service was able to pick me up. More

Felicia Arragon is the best service advisor I’ve ever worked with. The smart dealership recognizes that it’s all about the individual service advisor. worked with. The smart dealership recognizes that it’s all about the individual service advisor. More

Prompt service, friendly employees, work completed within quoted time frame. Conveniently located with valet service. quoted time frame. Conveniently located with valet service. More