Gunn Nissan

Consistently Exceptional This review is being posted over a year after buying two vehicles from Gunn Nissan back in October 2014. During this time I have had several experienc This review is being posted over a year after buying two vehicles from Gunn Nissan back in October 2014. During this time I have had several experiences with both sales and service to deliver a thorough review. Sales: Our salesperson was Derrick Berlanga and there aren't enough superlatives to express how satisfied we were with him. Derrick was exceptionally professional and didn't push anything on us. He answered all of our questions and demonstrated a strong knowledge of the Nissan product. My wife was the first to purchase from Derrick as she needed to replace her old Corolla. My purchase was that I wanted a car, not needed. I became interested in the redesigned Nissan Rogue as my wife was purchasing her Murano. Derrick was very professional and respectful when my wife was making her purchase, speaking to her directly rather than addressing the husband as I've seen done in other dealerships. He treated her and myself very professionally and courteously, which was why I decided to seek out Derrick when I purchased my Nissan Rogue just a few days later. Derrick was also excellent on follow-through, something sadly lacking in business today, but well demonstrated by Derrick during our purchase and post-sale. He was very responsive when my wife's license plate was slightly late in arriving and kept us updated. In summation, I would definitely recommend Derrick Berlanga to anyone looking to purchase a new or used vehicle. Pricing: Here's where I found Gunn to be the most unique in all of my car buying experiences. I've been buying new cars since 1985 and have always had to play the usual game of back and forth, hoping to come out with a fair deal. I've seen my share of foursquare and other xxxxxxto confuse and extract more profit from the customer. I am old enough to recall when dealers would try their best to ensure you are a satisfied customer so that you'll return to buy from them in the future. Gunn's prices were excellent, way ahead of the other area dealers. My wife's Murano was an excellent example of how good their discounts are, almost $10,000 in her case. They also gave my wife a fair price for her trade-in. Combined with a healthy down-payment and she walked out the door with a luxury SUV for almost half the MSRP on the sticker. My experience was similar, although the vehicle I was trading had poor resale value. But Derrick managed to get as best a price on my trade-in. Again, I was impressed with the Gunn prices, having compared them to other area Nissan dealers. Gunn's prices were consistently lower. I like that. Service: Here's another area where Gunn really shines. Professional, courteous and helpful. Consistent experiences so far when my wife and I have taken our vehicles in for servicing and for my wife, the flat tire and occasional low air pressure warning. In all cases including the unplanned and unscheduled flat tire repair, Gunn's service advisors were top-notch in accommodating her and treating her well. For you guys reading this, you know how it feels to have peace of mind knowing your wife will be treated fairly and honestly. My service advisor the past two times I've been for maintenance has been Matthew Hernandez and he has been consistently excellent each time. Efficient, professional and polite, he makes the visit a good one each time. My wife's service advisor on our last visit was Ignacio Inocencio (I think, the paper cut off his surname) and he was, like Matthew, efficient, professional and polite, making her experience a good one. We have both had our vehicles receive a car wash after being serviced, which was a nice detail. All these details add up to a consistently exceptional experience with Gunn Nissan. Issues: Pleased to say there weren't any major pre or post-sale issues. As mentioned previously my wife's tags were a bit late in arriving but Derrick Berlanga kept us updated as he pursued the issue. Also my address was incorrect on some documentation, but that was taken care of. In retrospect, I may have missed that omission when cross-checking all the paperwork in the Finance department. Summary: I've purchased many vehicles over the years and have come away from some dealerships with some sort of issue or negative experience, be it in the sales process or service. I've been to some dealerships locally whose tactics or staff have left a definite impression that I don't want to deal with them again, but that is not the case at Gunn. My wife and I are very pleased with our purchases and service experiences at Gunn, I am impressed with their commitment to excellent customer service and feel their prices were consistently better than the competition's. I recommend Gunn to anyone looking for a new Nissan or used vehicle and for servicing their existing vehicle. More

Awesome The sales team from the front door to the back is awesome customer service is first rate.the finance dept is awsome.the finance Mrg also help The sales team from the front door to the back is awesome customer service is first rate.the finance dept is awsome.the finance Mrg also help More

Merry Christmas! It was Thanksgiving weekend and we decided to stop over at our favorite Nissan dealer. Frank Wallace was as friendly and attentive as ever. We bought It was Thanksgiving weekend and we decided to stop over at our favorite Nissan dealer. Frank Wallace was as friendly and attentive as ever. We bought a Rougue with his help a couple of years ago. It was nice to see him again. To our surprise we received a Best Buy gift card as part of the promotion! More

Buying a new car It's ten years since I bought a car and I had been considering various brands. Gunn has a policy of offering just one, lowest price. Compared with oth It's ten years since I bought a car and I had been considering various brands. Gunn has a policy of offering just one, lowest price. Compared with other Nissan dealers they were the cheapest. The lot and showroom had many customers but our salesperson, Joe Ramirez, was very calm and sincere. The whole process was smooth and professional. Plus I have a great car! More

Best price I found Austin-San Antonio Massie Center was my salesman. Massie was very professional and I will buy from him again. The finance person was another story. I had to be on-guar Massie Center was my salesman. Massie was very professional and I will buy from him again. The finance person was another story. I had to be on-guard. Even after declining all the stuff, the finance guy slipped in an extra $600+ worth of extras on the contract and said the $600 would be refunded to me in a couple of weeks. I had to hold my ground and he wrote a new contract. More

Lemon Car My experience with this Dealership is so frustrating and sad because they new my car was having problems with the transmission and they new my car qu My experience with this Dealership is so frustrating and sad because they new my car was having problems with the transmission and they new my car qualified under lemon law, however when we spoke to Mark Anthony Garcia he was so rude and disrespectful to us and he said that my car didn't qualify under lemon law , instead he was selling us a new car and finance for another 60 months , so we left the building and spoke to Nissan Customer Service and they help me , my car was repurchased under lemon law. More

Friendly an Efficient I would say that I had an overall great experience with everyone at Gunn Nissan. I worked with Luis Campos and Akaki Finance manager who were very fri I would say that I had an overall great experience with everyone at Gunn Nissan. I worked with Luis Campos and Akaki Finance manager who were very friendly and nice to deal with. Luis was able to meet our necessities for a family car. Luis made the process quick, efficient and satisfying explaining very thorough the functions of our pathfinder. Gunn Nissan is very PROFESSIONAL, CARING AND THEY GO ABOVE AND BEYOND to make sure their customers are satisfied and happy with their purchase.. Everyone else I met at the dealership was extremely friendly and helpful. I highly recommend Gunn Nissan and staff as a great place to get your next Nissan. Thank you Luis we are enjoying our Nissan Pathfinder!!! More

Excellent service, Gunn Nissan - One price, no hassle. Derrick Berlanga was my salesman and he was outstanding! Gunn Nissan is my go to now for all new cars! Gunn Nissan - One price, no hassle. Derrick Berlanga was my salesman and he was outstanding! Gunn Nissan is my go to now for all new cars! More