Gunn Nissan

I purchased a new 2010 Nissan Sentra and within 2 weeks the car broke down. I had to be towed to the dealership. The service department informs me that many of the 2010 Sentra models have a defective batte the car broke down. I had to be towed to the dealership. The service department informs me that many of the 2010 Sentra models have a defective battery post connection. They did provide me a shop loaner car to drive for 2 weeks, because the part was on back order nation wide. After 2 weeks, I returned to the dealership at 8:30 am and was told it would be another 2 weeks. At 10:00 am the same day (after I sent a complaint letter to the Gunn General Manager), I received a call from the dealership telling me my car was ready. I drove to the dealership and found out they had used different a similar part to fix my car and not the exact part. Instead of installing a top battery post connection, they used a side mounted post connector. I return the loaner and looked inside my now 4 week old car and found the driver floor mat had been stained with shop grease. After complaining to the service manager and received no satisfaction, I went to the sales manager and she ordered me some new floor mats. The best part is the service manager told me that the tow service and the loaner was in "Good Will" and Nissan did not owe me these services, even if the car was new and the part was defective. He also said, "Nissan can not guarantee the problem won't reoccur and without an extended warranty, towing and a loaner may not be covered" I don't understand how a retail/service driven company can treat a customer, who has been buying Nissans since they were Datsun, with such disregard. More

We've been to dealership after dealership in the last few weeks trying to find a good deal on a full size truck. We've felt like we were dealing with con artists everywhere except at Gunn. They had the truck weeks trying to find a good deal on a full size truck. We've felt like we were dealing with con artists everywhere except at Gunn. They had the truck in stock that they were advertising for the price they were advertising. They detailed it and filled the gas tank up. Then they went over all the features of the truck. They were excellent. Much better than the chevy dealership we bought our last truck at. More

Form the monement I agreed to purchase a car I was treated like crap. I agreed to the purchase at about 8:30 in the evening and set an appointment for 4:00 pm the next day to complete the remaining pa treated like crap. I agreed to the purchase at about 8:30 in the evening and set an appointment for 4:00 pm the next day to complete the remaining paperwork. I arrived at 3:50 and was seen at 5:15. After another 1.5 hours the car was still not ready. I told the staff I had a number of things to do and did not have time to come back to the dealership to pick up my other car. They said they would deliver the car to me. It is now 10:15 and there is no car, no phone call (I called twice). My wife wanted to take the car on trip. I would not do business with this dealership ever again. I am in the process of trying to cancel this deal. This is the worst car buying experiance and dealership ever. They have no concept of customer service. More

Steer Clear of Gunn!!! I visited this dealership to check out the Nissan Versa. While there I became interested in a particular vehicle that was a price that seemed "too good to be true." It WAS too good to out the Nissan Versa. While there I became interested in a particular vehicle that was a price that seemed "too good to be true." It WAS too good to be true... the next day I called to confirm the price and availability of the car on my way over and was told it was right there waiting for me. I had asked my dad to come into town to help me. He met me there first thing that morning. When we arrived the sales man passed us off to another salesman and then all of a sudden the car was no longer available.... oh, but they had some for a couple thousand dollars more. My dad said that it was a classic "bait and switch." He said that if they could offer us the same package and price for a different car we would buy, but otherwise we were going to leave the salesman brought the manager over and both became extremely unprofessional. It was very clear that they were just trying to take advantage of a young lady trying to buy her first car. Prior to this experience my parents had both thought highly of the Gunn family of companies. Both had bought cars from Gunn Infiniti, but after this experience, when it came time for my parents and my sister to buy a car we steered clear of Gunn! The salesman are pushy, dishonest, and unprofessional. More

After reading the mediocre reviews we were reluctant to purchase our new Nissan here, but George assured us he would take care of us, and he has. Everyone we have dealt with here is helpful and profession purchase our new Nissan here, but George assured us he would take care of us, and he has. Everyone we have dealt with here is helpful and professional. We would recommend this dealership to anyone. More

I called the dealership to find out if my truck was still under warranty. The service writer Jim, was not very helpful. He said he would need my full VIN number. I told him I had it, he then rudely told m under warranty. The service writer Jim, was not very helpful. He said he would need my full VIN number. I told him I had it, he then rudely told me he was just getting back from lunch and was not sure if the computer was booted up. When I showed up for my appointment, all the service writers sat in their offices. I waited for several minutes right in front of them. I had to go knock and then wait for them to fisnish what they were doing. The told me that they were too busy to work on my truck and to make another appointment. They still were not going to order the parts. So I was supposed to make another appointment, wait 2 days for parts and 3 days for repairs. I went to another Nissan dealer in town, they were very friendly and had the repairs done in 6 hours, plus they fixed a recall that was not done. GUNN treated me like and inconvienence and not like a customer. GUNN is right across the road from me but I will drive across town to the other dealer. More

Initially I had to call the dealership 5 times before someone could tell me if the part came in that was ordered for my car. Jerry never called to inform that the part was in. They promised me a rental w someone could tell me if the part came in that was ordered for my car. Jerry never called to inform that the part was in. They promised me a rental while my car was being worked on and then told me I would have to wait til the following day to get the rental. Soooo how am I supposed to get home????? No one tried to rectify anything and they were very nonchalant(sp?) I would not recommend anyone have their car service there or buy a car from them. Dealing with a dealership that doesn't appreciate you as a customer is a nail in the casket for me. I will never go to Gunn Dealership again. More

Salesman was very nice and helpful. Problems after the sale in aquiring title and licence. Its been almost 6 months and I am still without title or licence! I have been lied to several times and now I h sale in aquiring title and licence. Its been almost 6 months and I am still without title or licence! I have been lied to several times and now I have to call and harass to get any information. Hopefully I will eventually have title to the car I paid cash for. More

I was very happy with the salesman, unfortunately the $20,000 used car that I bought was delivered dirty. They said they took care of the rock chips on the hood and scratches on the back bumper, yet all $20,000 used car that I bought was delivered dirty. They said they took care of the rock chips on the hood and scratches on the back bumper, yet all they did was touch it up with a paint stick. The back bumper did not even need to be painted, just sanded out. When I returned to address my issues they said they could "help me out" with the bad detail, but they couldn't do anything about the paint. I told them I was going to get it fixed whether they chose to do the right thing or not. Then the used car manager told me I could just put a bug guard on it to cover it up. It would be too expensive because it is a black car, and they would have to sand too far up on the hood because of the crease. The business manager stated that he is sorry if I would not return but he could not help me. Also, I would have had to wait over an hour to get the car redetailed because they had two cars ahead of me (would have to assume these cars did not have customers waiting) so I decided to clean the car myself also. As the previous reviewer stated before, the sale of the car was fine, but it is irrelevant if you are treated badly afterwards. More

My sale was handled well, and my salesperson went out of the way to sell me a vehicle, but after the sale I definately was not treated kindly, and my paperwork was not prepared properly, making all the work the way to sell me a vehicle, but after the sale I definately was not treated kindly, and my paperwork was not prepared properly, making all the work the sales dept. did seem irrelevent. More