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Gunn Nissan
San Antonio, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Lack of communication Told 2-3 hours for update on my vehicle after 4.5hrs I had to call and no one was able to give me a status. So I waited an additional 1.5hrs and stil Told 2-3 hours for update on my vehicle after 4.5hrs I had to call and no one was able to give me a status. So I waited an additional 1.5hrs and still no one returned my call. I did ask for a manager did not get just told car is ready. When I picked up no apologies or anything for lack of communication. I talked to assistant director said would look into and agreed service advisor should have called me. He said he would call me next day to follow up but never did. Staff and management obivously lack customer service skills - communication. More
Great Service Experience! I had an outstanding service experience and would recommend this dealership to anyone. My family and I have purchased 7 vehicles from Gunn Nissan. The I had an outstanding service experience and would recommend this dealership to anyone. My family and I have purchased 7 vehicles from Gunn Nissan. They have earned our business for life. Great Dealership. More
Visit with Nissan/first time I dealt with Kris on my visit there. He was very pleasant and knowledgeable. I would like to think that all your associates are like him. I dealt with Kris on my visit there. He was very pleasant and knowledgeable. I would like to think that all your associates are like him. More
Appreciation for services Overall good attention to the why I was at dealership the day I was there,. Very good communication between advisor and mechanics. Thank you for the Overall good attention to the why I was at dealership the day I was there,. Very good communication between advisor and mechanics. Thank you for the service. R L Saldana More
Great Travis did a great job getting me in service and making sure he understood what the problem was. He knew exactly what needed to be done and he wasted Travis did a great job getting me in service and making sure he understood what the problem was. He knew exactly what needed to be done and he wasted no time getting me in and out. Very professional and friendly. Great experience. More
Great dealer . This the third car I have bought from Gunn Nissan . As always this time they very honest professional and kind. Starting with the salesman Darren , h This the third car I have bought from Gunn Nissan . As always this time they very honest professional and kind. Starting with the salesman Darren , he was very informative caring and honest. Sales Manager was very honest. The price you see on website is the actual price you buy the car. They do not add to the price when you go there. Finance manager Eric finished the paper work accurate , quick and as smooth as possible , and he explained every thing clearly. They are wonderful in general. They also stayed after hours to help . I am very glad that Gunn Nissan is there in our community to help people. They are A+++++ business. I as a CBC church member in San Antonio and university health system employee, I 100% recommend this car dealership. More
Did not honor AAA car buying program price. I was expecting a pretty simple car purchasing experience as I had received a reasonable offer from Gunn via the AAA/Truecar. Once at the dealership, I was expecting a pretty simple car purchasing experience as I had received a reasonable offer from Gunn via the AAA/Truecar. Once at the dealership, I find out that they would not honor the price I thought I would be paying. Even though I ended up buying the car, I was disappointed at the process. I became pretty frustrated and stressed and was ready to buy the car and leave. I was told the Gunn simple price was better than the offer I had received, which was not true. The next day after reviewing all of the paperwork, sure enough, I could have save over $600 had they honored the offer Gunn had emailed me. More
Customer service I washing visiting San Antonio and stopped by Gunn Nissan last minute to get my vehicle serviced without pause gentleman came out greeted me and got m I washing visiting San Antonio and stopped by Gunn Nissan last minute to get my vehicle serviced without pause gentleman came out greeted me and got me squared away with service and required maintenance. Great work by my service advisor Louis and my mechanic. More
Amazing! Congratulations to Fadi! He was so patient and help us with all the additional paperwork we needed. It was definitely the best dealer I have ever face Congratulations to Fadi! He was so patient and help us with all the additional paperwork we needed. It was definitely the best dealer I have ever faced. More
Great assistance from all who were involved. Great service from Charles and Roy and Finance Rep. There was a delay because there was an issue with tires being balanced. I was there several hours Great service from Charles and Roy and Finance Rep. There was a delay because there was an issue with tires being balanced. I was there several hours but Charles kept checking on me updating the status from service. More