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Gunn Honda - Service Center

San Antonio, TX

4.7
2,055 Reviews

2,055 Reviews of Gunn Honda - Service Center

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October 20, 2021

They were unable to complete scheduled maintenance. They should have told me before I came in or when they were writing it up that they didn’t have the gear lube to do the job. I had to take it somewhere el More

by Rmaaenn
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 20, 2021 -

Gunn Honda responded

Please accept my sincere apologies for your recent experience at Gunn. I want to assure you that this is not at all indicative of the level of service we strive to provide our valued customers. We would welcome the opportunity to re-earn your trust and future business and would like to speak to you regarding your recent visit.

October 16, 2021

Mr.Tony explained all the necessary steps to conduct a “Recall” issue. Sharp, friendly and courteous. Made my day easier to know that someone would help with no problems. More

by mp549panama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Simpson service advisor
Oct 20, 2021 -

Gunn Honda responded

Thank you for your FIVE STAR review, we appreciate your business and look forward to welcoming you back to Gunn Auto.

October 15, 2021

Very happy with my service. I went in for a recall but I did have additional items to add to that. Rosa wrote down my concerns verbatim on the intake form so that they would be addressed by the technician. More

by Patrician
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Gunn Honda responded

You absolutely made my day!! Thank you for your FIVE STAR review! I am thrilled to know that our service team delivered the excellent service we strive to provide each customer and that they exceeded your expectations. We look forward to welcoming you back to Gunn. Drive safe out there!

October 14, 2021

I made an appointment to change oil and rotate my tires.. Friendly professional service. I waited no more than an hour and 15 minutes. Full synthetic oil change is a better price than at fast lube More

by Agnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Gunn Honda responded

Thank you for taking the time to leave this super FIVE STAR review, I am proud to know that our team not only delivered the excellent customer service we strive to provide each of our valued customers but was able to quickly get your car back on the road. We look forward to welcoming you back to Gunn.

October 13, 2021

Surprisingly cheap oil change price. They had great communication while our Odyssey was undergoing a major repair More

by tuneups.cheese_0c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 20, 2021 -

Gunn Honda responded

Thank you for your stellar FIVE STAR review of your recent Gunn visit. I am proud of our service team and will pass on your comments to our leadership team. Going above and beyond for our customers is what Gunn is known for and I am proud we delivered that level of service to you.

October 12, 2021

Toni Simpson was very helpful and informative. I appreciated his professionalism. The service department handled both of the issues that I went in for quickly. I was initially dreading taking my car More

by knikolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Simpson
Oct 20, 2021 -

Gunn Honda responded

You absolutely made my day!! Thank you for your FIVE STAR review! I am thrilled to know that Toni delivered the excellent service we strive to provide each customer and that he exceeded your expectations. I will inform his leadership team about your kind comments. We look forward to welcoming you back to Gunn. Drive safe out there!

October 09, 2021

Good service and clean facility. Technician was able to identify and problem and provide a solution. The labor was expensive. More

by FoundinSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Mendoza
Oct 20, 2021 -

Gunn Honda responded

Thank you for taking the time to leave this super FIVE STAR review, I am proud to know that our team was quickly able to recover the excellent customer service we strive to provide each of our valued customers. We look forward to welcoming you back to Gunn

October 09, 2021

Joseph was my advisor and very competent. Fast and efficient service, Great communication in letting me know when my vehicle was ready. More

by ThinhVuong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshep
Oct 20, 2021 -

Gunn Honda responded

Thank you for taking the time to leave this super FIVE STAR review, I am proud to know that Joseph and our team were quickly able to deliver the excellent customer service we strive to provide each of our valued customers. We look forward to welcoming you back to Gunn.

October 08, 2021

Fast and efficient service, clear communication. No appointment necessary. Was able to wait (good WiFi and desk to work from) More

by BDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Pendergrass-Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Gunn Honda responded

Thank you for the great 5-star review, I'm proud to know our team delivered professional service to you and appreciate your comment about our waiting area and amenities. We look forward to welcoming you back to Gunn.

October 06, 2021

Went to service for recall of my pump and did B1 service , post the service I observed cracking noise on my speakers when take phone calls with hands free. Left voice mail with namers joseph but he dint eve More

by Raj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Toepfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Gunn Honda responded

Please accept my sincere apologies for your recent experience at Gunn. I want to assure you that this is not at all indicative of the level of service we strive to provide our valued customers. We would welcome the opportunity to re-earn your trust and future business and would like to speak to you regarding your recent visit.

Oct 20, 2021 -

Raj responded

How do u ensure the trust , I still dint get a callback from gunn , I am still waiting for the call to resolve my car issues

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