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Gunn Honda - Service Center

San Antonio, TX

4.7
2,053 Reviews

2,053 Reviews of Gunn Honda - Service Center

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November 24, 2021

I have always had great experience at Gunn Honda; especially with my service representative (Joe Esparza). Joe is always friendly, courteous, welcoming, and extremely helpful. I would NOT want to go More

by Dari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Esparza; Russell
Feb 04, 2022 -

Gunn Honda responded

Thank you for your FIVE STAR review of your Gunn Honda experience. We are proud to know that Joe and Russel have continued to deliver the excellent customer service we strive to provide each customer. We appreciate your loyalty. Drive safely!

November 10, 2021

Rosa Rodriguez is the ONLY Rreason I bought 3 Hondas from Gunn. She is Superior at Service More

by neiralet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Gunn Honda responded

Nerialet, thank you for your continued loyalty to Gunn Honda. I am proud of the fact that Rosa has been taking such good care of you for so many years. We look forward to welcoming you back to Gunn Honda.

October 29, 2021

Gunn Honda is the best dealership in San Antonio. I was able to call to get my car serviced and repaired in one day. I arrived at 7 am and was on my way to my appointment by 7:15. Same with picking it up More

by Darlenelandt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

October 28, 2021

Good service at a reasonable price. Service advisor went out of his way to help. More

by rkane1411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 04, 2022 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

October 24, 2021

I got a oil change and it was completed very quickly, which was great. They have a very professional service area, my husband and I really liked, We will be getting all services done at Gunn Honda. Thank More

by Leharding2003@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 26, 2021 -

Gunn Honda responded

Thank you for the fabulous FIVE STAR review, I am proud to know our team delivered the excellent customer service we are known for. We appreciate your business and look forward to welcoming you back to Gunn Honda.

October 24, 2021

Service is good but better to not schedule instead go in express service, as for scheduled service they took approx 2 hrs for oil change and tire rotation express service is much faster . More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ribert
Oct 26, 2021 -

Gunn Honda responded

I apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We do appreciate your business and look forward to welcoming you back to Gunn Honda.

October 24, 2021

Gunn Honda employees are friendly. I had an oil change and they did a great job. I didn’t have to wait under an hour. More

by Suzanne Latronico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Ward
Oct 26, 2021 -

Gunn Honda responded

Thank you for your kind comment, we work hard to provide excellent customer service and I am proud that our team delivered that to you. We look forward to welcoming you back to Gunn Honda for your car's maintenance.

October 23, 2021

Their service department did a great job with my oil change. I appreciate their recommendations on what is needed on my vehicle. More

by Moonbaby1129@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis
Oct 26, 2021 -

Gunn Honda responded

Thank you for the fabulous FIVE STAR review, I am proud to know our team delivered the excellent customer service we are known for. We appreciate your business and look forward to welcoming you back to Gunn.

October 20, 2021

They were unable to complete scheduled maintenance. They should have told me before I came in or when they were writing it up that they didn’t have the gear lube to do the job. I had to take it somewhere el More

by Rmaaenn
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 20, 2021 -

Gunn Honda responded

Please accept my sincere apologies for your recent experience at Gunn. I want to assure you that this is not at all indicative of the level of service we strive to provide our valued customers. We would welcome the opportunity to re-earn your trust and future business and would like to speak to you regarding your recent visit.

October 16, 2021

Mr.Tony explained all the necessary steps to conduct a “Recall” issue. Sharp, friendly and courteous. Made my day easier to know that someone would help with no problems. More

by mp549panama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Simpson service advisor
Oct 20, 2021 -

Gunn Honda responded

Thank you for your FIVE STAR review, we appreciate your business and look forward to welcoming you back to Gunn Auto.

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