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Gunn Honda - Service Center

San Antonio, TX

4.8
2,041 Reviews

2,041 Reviews of Gunn Honda - Service Center

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July 19, 2022

Great service. Kept us informed what needed to be done and how long it will take. Since we were on a time restriction, they recommended making an appointment. Servi More

by cynergy8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Baggerman
Jul 20, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Honda!

July 14, 2022

Adam was very professional explained everything clearly on the things that had to be done to my Honda. Everything explained to me was done in a timely manner and I was very satisfied with the service More

by Rey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Baggerman
Jul 15, 2022 -

Gunn Honda responded

Thank you, Rey! We’re glad Adam could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

July 13, 2022

Very customer friendly and delivered the vehicle on time as promised. The texting notices and estimates were very helpful More

by Jschmelz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Nichols
Jul 15, 2022 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

July 12, 2022

Terrible customer service. They didn’t honor my warranty. I won’t go back again! More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know don’t care
Jul 13, 2022 -

Gunn Honda responded

Henry, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. Would you mind sending us a direct message on Facebook with your contact info so that we can reach out to you and learn more about your experience? We'd love the opportunity to understand how we can better serve you moving forward.

July 12, 2022

Sales manager was extremely knowledgeable making me feel comfortable about using Gunn Honda. One Honda dealer I’ve used before tried selling stuff I did not need. Will return to Gunn. Only recommendation i More

by gurleyrobert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Gunn Honda responded

Thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

July 11, 2022

Busy, had to wait before being greeted or acknowledged. Over the phone was told service would be 1-2 hours, at shop was told it would 5-6 hours. No courtesy shuttle. More

by Mmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 11, 2022 -

Gunn Honda responded

We apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team.

July 09, 2022

The service staff are good. Trying to discuss new vehicle with salesperson was painful because it seemed he wasn't in answering my questions More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Gunn Honda responded

Thank you for the 4-star review. Your feedback helps us to improve service for everyone!

July 07, 2022

I've been a customer at Gunn Honda since 2007 and they have a fantastic service department! My advisor, Joe Esparza, always gives us the best advice & service for the 3 Accords we currently own. Gunn rais More

by arcarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jul 08, 2022 -

Gunn Honda responded

Arcarguy, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

July 06, 2022

Adam was extremely friendly and helpful when I serviced my car. He kept me updated so I was never in the dark about my service timeframe. The shuttle driver ( I didn’t get his name) was extremely friendly More

by spinks778
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Jul 07, 2022 -

Gunn Honda responded

Thank you so very much for taking the time to leave a review! We are proud to know that our team delivered a professional and friendly service to you. Let us know if there is ever anything we can do for you. We look forward to seeing you again!

July 05, 2022

Y’all kept us informed of what needed to be done and a reasonable price More

by Dugit
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business. Glad to have you as a part of the Gunn family!

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