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Gunn Honda - Service Center

San Antonio, TX

4.8
2,041 Reviews

2,041 Reviews of Gunn Honda - Service Center

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August 25, 2022

The dealership got me in the same day and told me it would be a 1 1/2 delay to get an oil change but they did not tell me I would have another delay for the alignment. The technician was great. Just the More

by tvballe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby P.
Aug 29, 2022 -

Gunn Honda responded

TVBalle, we apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team.

August 21, 2022

Service consultant was very courteous, helpful & explained everything very well. Had an appointment but got there a little early they accommodated me without any problem. Gunn service department More

by SVAvalos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Mendoza
Aug 24, 2022 -

Gunn Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to welcoming you back to Gunn Honda.

August 19, 2022

I recently had a lot of work done on my 2012 CRV at Gunn Honda. They did an exceptional job in fixing the problems while keeping me informed of exactly what was needed and how long it would take. The serv More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

August 17, 2022

Good customer service, they make you feel so special, especially Adam. He was just great! Really went out of his way to help me. More

by msajdin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Baggerman
Aug 19, 2022 -

Gunn Honda responded

Msajdin, you absolutely made our day! Thank you for your FIVE STAR review! We are thrilled to know that Adam delivered the excellent service we strive to provide each customer and that he exceeded your expectations. We’ll be sure to pass your review along. We look forward to welcoming you back to Gunn Honda. Drive safe!

August 16, 2022

Very professional staff. Everything explained in detail and no hidden costs. We’ll return for future issues. More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Honda!

August 16, 2022

I went to the express lane to get my oil change. As soon as I drove up Adam was there to greet me. Adam honored my oil change coupon. I'm always happy with the work they do on my Honda CR-V. I will More

by Lupe78209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Haggerman
Aug 19, 2022 -

Gunn Honda responded

Lupe, you absolutely made our day! Thank you for your FIVE STAR review! We are thrilled to know that Adam delivered the excellent service we strive to provide each customer and that he exceeded your expectations. We’ll be sure to pass your review along. We look forward to welcoming you back to Gunn Honda. Drive safe!

August 16, 2022

I have been a long time customer with Gunn, all my past 3 Odyssey's were serviced at Gunn until sold. Most important the customer service, satisfaction and Trust Gunn has build over these years and continued More

by kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert and Adam
Aug 19, 2022 -

Gunn Honda responded

Kumar, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

August 14, 2022

Used the express service for b1 maintenance, Dennis helped me and explained what needs to be done to my car and was honest that there was a 3 hour wait. My car was done as promised. More

by Ruby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Pendergrass-Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Honda!

August 13, 2022

Great service, wonderful staff! I'd recommend Gunn Honda to anyone for vehicle purchase (I've purchased 5 vehicles there over the years) as well as for service and maintenance. Exce More

by john.bartkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis
Aug 16, 2022 -

Gunn Honda responded

John, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

August 12, 2022

Always have done great service, advisors very efficient to process service request. All explained before service is done. More

by Nacho G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby
Aug 16, 2022 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

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