Back

Gunn Honda - Service Center

San Antonio, TX

4.8
2,041 Reviews

2,041 Reviews of Gunn Honda - Service Center

Sort by
January 27, 2023

I had an appointment. No rep met me in the driveway. Maintenance took too long for minor items. More

by Woolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Gunn Honda responded

Woolf, we apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team.

Jan 31, 2023 -

Woolf responded

Gunn Honda has always treated me with the utmost respect. I only use Gunn for maintenance and will continue for the life of the car. At my age I cannot afford car problems. I have been a loyal customer for 6 years and plan on continuing the practice. Thanks for the explanation. The Veterans discount is also appreciated. Frank Woolf

January 26, 2023

Joe Esparza is a real pro. I feel like I can absolutely trust him to take care of our Hondas. More

by Smilin' Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jan 26, 2023 -

Gunn Honda responded

Thank you, Dave! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

January 26, 2023

Joe provided very good service and was very knowledgeable. The turnaround time in completion of service was also good. More

by N.fredette
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I indicated the only Joe listed. Hope this is correct.
Jan 27, 2023 -

Gunn Honda responded

Thank you, N.Fredette! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

January 25, 2023

A constant disappointment Gunn dealership is from the lack of knowledgeable employees to the lack of care and concern of their customers. Why is it that my car is in worst condition after I received it More

by lady00091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name of employee I dealt with is not known. You have a record of this
Jan 26, 2023 -

Gunn Honda responded

Hi, we are very sorry to hear this. Would you mind giving us a call at (210) 775-1663 so we can learn a little more about your experience?

January 23, 2023

Always receive exceptional service at Gunn Honda! My Service Manager, Joe Esparza is an excellent associate! He always takes time to thoroughly explain the scope of work, timelines, and cost. Joe i More

by Mark Liberatore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Esparza
Jan 24, 2023 -

Gunn Honda responded

mark, you absolutely made my day!! Thank you for your FIVE STAR review! I am thrilled to know that our team delivered the excellent service we strive to provide each customer and that they exceeded your expectations. I will inform Joe's leadership team about your kind comments. We look forward to welcoming you back to Gunn Honda. Drive safe out there!

January 22, 2023

Good prices and always courteous. Gunn Honda has always been good to me and I’ll keep coming back More

by Rickguerrero1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Gunn Honda responded

Rick, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

January 20, 2023

Everyone at the dealership were friendly and more than willing to help me with my issue with programming my key fob. Thanks!!! More

by Monte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

January 19, 2023

The warranty and service provided were well explained by Rosa Alvarado. A convenient shuttle service was provided. More

by sgarciachavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Alvarado
Jan 23, 2023 -

Gunn Honda responded

Thank you! We’re glad Rosa could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

January 12, 2023

Took my 2012 CRV in for oil leak repair. My service advisor, Chanti Vong, was friendly, professional and kept me informed of the progress. She explained the problem, allowed me to see the More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanti Vong
Jan 13, 2023 -

Gunn Honda responded

Thank you, Rocky! We’re glad Chanti could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

January 11, 2023

Great service! Chanti was very helpful and kept me update on my vehicle status the entire time. Some of the best service I’ve had there More

by Anuar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanti
Jan 13, 2023 -

Gunn Honda responded

We really appreciate you taking the time to share your experience with us. We look forward to welcoming you back to Gunn Honda.

...
33
...