Gunn Honda - Service Center

I dropped by Gunn Honda recently for routine maintenance and Phillip Kotrola has been my go-to point of contact since I bought my car from this dealership. As always, Phillip conducted himself with the utm and Phillip Kotrola has been my go-to point of contact since I bought my car from this dealership. As always, Phillip conducted himself with the utmost professionalism and courtesy when working with me and the customers immediately before me. In my humble opinion, I think Phillip's people skills and quick thinking make him an asset to Gunn Honda. In terms of an applied example (beyond routine maintenance) that stands out in my memory, I recall having odd, audible vibrations in the engine bay of my Honda and wasn't sure what it was. I searched the internet to see what the range of problems could be and, more practically, how much it'd cost to fix. What I found online wasn't good news: drivers of similar vehicles with the same problem could not resolve the issue at their respective Honda dealerships. Upon dropping by Gunn Honda to inquire about the vibrations, Phillip greeted me within a minute of pulling up to the service station. Phillip carefully listened to me as I spoke about the engine vibrations and, with prior internet findings in mind, I nervously watched to see what his reaction was. Without skipping a beat, Phillip said "Oh, you might have a broken motor mount. I'll check it out". Within moments, Phillip took my vehicle to the service station and the repair was complete within one hour's time - very fast turnaround considering that I also had an oil change and tire rotation. It turns out that the motor mount was, indeed, broken. The new motor mount eliminated the vibrations I encountered earlier and the replacement cost was covered under warranty. I'll definitely be back! More

If the goal of the Gunn Honda dealership was to prevent me from getting oil changes at their dealership....it worked.....Using their express service it took me 2 hours to get just a oil change. Will never me from getting oil changes at their dealership....it worked.....Using their express service it took me 2 hours to get just a oil change. Will never do that again. I was not the only person, a lady next to me was complaining of the same situation. We both vowed never again. More

It is always a pleasure to bring my 2008 CRV in for required service. There is no is no pressure for puurchasing extra service like other dealers in San Antonio. A few times I arrived at the dealersh required service. There is no is no pressure for puurchasing extra service like other dealers in San Antonio. A few times I arrived at the dealership it was busy. That just tells me I am getting service at the right place. I will always bring my vehicle to Gunn for service and, when I am ready, my next purchase will be at Gunn Honda. More