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Gunn Honda - Service Center

San Antonio, TX

4.8
2,035 Reviews

2,035 Reviews of Gunn Honda - Service Center

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December 19, 2024

I always have great experience with dealership from sales, finance and service. Everyone is friendly, helpful and professional. I continue to purchase at this dealership. More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Always dependable. Service department was able to accommodate my needs even without an appointment, which is commendable. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza & Alfred Chavez
December 16, 2024

Joe is the best service advisor. I can trust that he will provide solid advice. The work is also done very well and in a timely manner. More

by aabradshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
December 13, 2024

Gunn Service is the best! Had medical appointment close by and when we went to leave, message came up battery low turn off all access. Drove straight over to Gunn. Explained t More

by mluckey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Pastrano
December 13, 2024

Despite being very busy with multiple Honda recalls & other customers needing vehicles ready for holiday, Service Dept. was able to complete requested service in very reasonable timeframe More

by MCDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
December 13, 2024

Gunn Honda always has great service, comfortable waiting room and the best employees. Shout out to Alexis Mendoza. He has been my service consultant since 2018. He is trusrworthy, very knowledgeable and an More

by sg092790
Recommend Dealer
Yes
Employees Worked With
Alexis Mendoza
December 12, 2024

My wife’s Accord’s license plate backup light had burned out after 18 years. So I had replaced both of those just in case the other decided to stop working as well. I was notified by AV that I would also ha More

by Lucky dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avianna
December 12, 2024

Great communications from the service staff. Thank you for getting the recall squared away, cheers! More

by Luis G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Their service department is unprofessional, incompetent, unresponsive, disorganized, careless, unaccountable, inefficient, dismissive, lacking transparency, and negligent. More

by Dallas_powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby
Dec 10, 2024 -

Gunn Honda responded

Thank you for sharing your concerns, Dallas. We deeply regret that your experience did not meet expectations. Your feedback is invaluable, and we’re committed to addressing these issues. Please reach out directly so we can better understand your experience and work toward a resolution.

Dec 10, 2024 -

Gunn Honda responded

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December 09, 2024

Excellent Service, Mr. Robert Alaquinez, is excellent on his service. He treated us with kindness, very thoughtful about or needs. More

by Carolina Mata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Alaquinez
Dec 09, 2024 -

Gunn Honda responded

Thank you for sharing your experience! We're thrilled to hear that Robert Alaquinez provided you with excellent service and demonstrated such kindness and thoughtfulness in meeting your needs. We'll be sure to pass along your kind words to him!