Gunn Honda - Service Center

15K check-up Manny took very good care of my vehicle. He called about half way through to advise me of the status and upon completion. Very thorough and detailed Manny took very good care of my vehicle. He called about half way through to advise me of the status and upon completion. Very thorough and detailed explanation of services - 5 stars!! More

Amazing Customer Service The service I received was wonderful! Philip Kotrolla went above and beyond for me and my vehicle. I will absolutely recommended him and the entire Ho The service I received was wonderful! Philip Kotrolla went above and beyond for me and my vehicle. I will absolutely recommended him and the entire Honda Service Dept from now on. More

New Customer Service I recently moved back to Texas and wanted to get established with a reputable Honda Dealer. They exceeded my expectations as far courtesy is concerned I recently moved back to Texas and wanted to get established with a reputable Honda Dealer. They exceeded my expectations as far courtesy is concerned. More

Excellent experience I did state inspection here. They did an outstanding and fast work! I will definitely stick to Gunn Honda and highly recommend them to everyone. I did state inspection here. They did an outstanding and fast work! I will definitely stick to Gunn Honda and highly recommend them to everyone. More

Hassle-free experience We dropped off our CRV on the way to work in the morning. It only needed regular maintenance. I received a call about 2 hours later that the service/ We dropped off our CRV on the way to work in the morning. It only needed regular maintenance. I received a call about 2 hours later that the service/ oil change had been completed. We picked up the vehicle after work. All the staff was professional and friendly. More

Got the B1 maintenance done at Gunn. Got the B1 maintenance done at Gunn Honda. Very pleased with the work; I will certainly return to this dealership for future maintenance work again. Got the B1 maintenance done at Gunn Honda. Very pleased with the work; I will certainly return to this dealership for future maintenance work again. More

Great Service was completed in a timely manner and rosa was very friendly and helpful. I was on a tight schedule and I was out of Gunn in an hour. Service was completed in a timely manner and rosa was very friendly and helpful. I was on a tight schedule and I was out of Gunn in an hour. More

Horrible Service - Lost my tire & rim 2012 Honda EX-L went in for V6 engine issues as described in service bulletin and civil law suit settlement. Had to get Honda Manufacturing involved 2012 Honda EX-L went in for V6 engine issues as described in service bulletin and civil law suit settlement. Had to get Honda Manufacturing involved to get car completely repaired as engine misfire and piston damage also damaged timing system and catalytic converter. Took dealership 6 weeks to complete. When we went to pick it up, we noticed the front drivers side tire and rim were not original to the car. Dealership never noticed it and has no idea how they put the wrong one on but kept it for 2 more days and stated they would replace with new. Received it back and tire was not the same as what we had on the car (set was less than 1 year old). Said they couldn't find the tire but that if we could we can bring back receipt for reimbursement. Had to take the day off work to take car back to Sams Club to replace tire with the same. Took receipt in and talked to Service Manager about how and why this happened and why I was responsible to fix their mistake. Did not seem apologetic, could not explain how no one knew they put in the wrong tire and rim, kept referring back to "if I would have know maybe I could have helped" (he walked the car with my husband when we went to pick it up and noticed it had the wrong tire and rim), and then said I'd have to wait to be reimbursed by check through corporate. After I stated that was unacceptable customer service and that I was not leaving without my money did the advisor come back with cash. Service Manager never came back to speak with me. I would have expected an immediate apology and Gunn going out of their way to get me my tire replaced THAT THEY LOST! At the same time, they damaged my passenger front area when replacing the recalled air bag and also gave us the car back with an almost completely dead battery without telling us. No one can explain how or why the damage happened or why a fully warrantied battery (less than 2 years old) was bad. Some of the worst customer service I have ever encountered. I hope the major engine repair work they did is better than these issues. More

Scheduled maintenance Everyone in the Gunn Honda service department was friendly and helpful! They were upfront about cost and time. I enjoyed a latte and a massage while Everyone in the Gunn Honda service department was friendly and helpful! They were upfront about cost and time. I enjoyed a latte and a massage while I waited. Very nice! More

Quick stip Wonderful staff and service. Always friendly and accommodating. Love the coffee bar and computer area in the waiting room. Will return to Gunn again w Wonderful staff and service. Always friendly and accommodating. Love the coffee bar and computer area in the waiting room. Will return to Gunn again when needed. More