Gunn Honda - Service Center

Oil Change - First time at this Honda Dealer Must say a little disappointed when the service guy who met me did not really know what oil to use in my new 2017 CRV. He just gave me options, "conv Must say a little disappointed when the service guy who met me did not really know what oil to use in my new 2017 CRV. He just gave me options, "conventional" for $44 or "full synthetic" for $75. When I asked what oil the car had when it came with from the factory he did not know. But he said the Maintenance Minder function of the car would allow synthetic to run longer than conventional. I asked how does the car know that it's synthetic? He did not know. We opened the hood and looked at the oil cap and he said it needs 0-20w, thinking that tells you the difference between conventional and synthetic. Clearly not knowledgeable. Finally asked others and found out they recommend synthetic, "conventional" is really a synthetic blend, but I still do not know what it came with or how or if the Maintenance Minder could extend the next oil change if I bought synthetic. They did the "lower the expectations" thing by telling me it would be 1.5 hours so they look good when it was only an hour. Finally, I asked if the service would be uploaded to a central database so that other dealerships could see the service. Nope. Gunn Honda does not do that. Oh, almost forgot, the service guy did not take my address or email and when I reminded him, he said he could not add them because the ticket was closed. I would really appreciate a call back from a manager. We will see if anyone reads this at the dealership. More

Car Service Manny is a top notch service advisor. Everything was smooth and efficient. He assisted in the run down of the overall condition of my car and upcoming Manny is a top notch service advisor. Everything was smooth and efficient. He assisted in the run down of the overall condition of my car and upcoming issues that will need maintenance later on. Overall, very good dealer and service department. More

Service Department Quick quality service. I would give 5 stars but I never get coupons for Service discounts after completing these surveys. Am told if I complete the su Quick quality service. I would give 5 stars but I never get coupons for Service discounts after completing these surveys. Am told if I complete the surveys I will receive. More

Tire warranty, recall and alignment My service man was out to lunch when my car was completed. No one was able to answer my questions. I paid and left, I had been there for over 21/2 ho My service man was out to lunch when my car was completed. No one was able to answer my questions. I paid and left, I had been there for over 21/2 hours. He finally called me and left me a message. I lreturned his call and left eft him a voice message.. I had left and did not even drive 5 miles when the symbol for tire pressure came on. I took it to my neighbor hood tire shop. They showed me the front tires had 50 and back had 45 . They corrected and light went off.. I paid 4 dollars. Wonder what happened? That is why I gave you 3 stars. More

Service Great service convenient and timing was not an issue. I was in and out. Inspection sticker as well as oil change was done and was really amazed with Great service convenient and timing was not an issue. I was in and out. Inspection sticker as well as oil change was done and was really amazed with how fast the service took. I will definitely be returning. More

Headlight maintenance Fast turnaround and very friendly service. I'll certainly return. I have been going here for years and have always had good service. I certainly r Fast turnaround and very friendly service. I'll certainly return. I have been going here for years and have always had good service. I certainly recommend Gunn. More

Courteous service It was a pleasure dealing with Rosa Rodriguez service advisor for my scheduled maintenance on my CR-V ... courteous service with a smile. Will recomme It was a pleasure dealing with Rosa Rodriguez service advisor for my scheduled maintenance on my CR-V ... courteous service with a smile. Will recommend this location to family/friends. More

Anticipating the customers needs I had a great customer experience.....I had been having issues with my A.c. not working.. . And had been told previously that nothing could be done be I had a great customer experience.....I had been having issues with my A.c. not working.. . And had been told previously that nothing could be done because at the time I took it in for repair it was working...I was running errands and my A.c. started acting up... I took a chance and drove straight to the dealership...I encountered Carlos who was very polite and patient as I vented about my previous experience I was then assigned to Garland. .. He was wonderful... he was kind.. and efficient... He reminded me why I continue to do business with Gunn..They even took care of a recall I knew nothing about ... We have purchased four cars from this dealership .. and it's customer service like Garlands .. that keeps us coming back... More

Replacement keys & airbag recall Cost to replace keys was hugh, but airbag replacement @ no charge as was a recall. Finished w/i my time constraints, but upon driving out, had to go Cost to replace keys was hugh, but airbag replacement @ no charge as was a recall. Finished w/i my time constraints, but upon driving out, had to go back to have them reset/rekey my radio so it would work (bought used so didn't have key code). Next day noticed replaced airbag cover not closed completely so popped it in myself. Next 2 weeks noticed dashboard airbag light on intermittently. Took back to find source of light & to have airbag rechecked (since top had been popped down by me). Found defective sensor--under warranty (solved light issue), so no additional cost. Said wasn't connected to the airbag replacement & replaced airbag was still installed correctly. Took 2 visits but all safety issues were addressed w/o charge due to recall & warranty. More

Great experience @ Gunn Carlos took great care of me! My repair time was exactly as predicted while I waited in extremely comfortable customer waiting room with generous a Carlos took great care of me! My repair time was exactly as predicted while I waited in extremely comfortable customer waiting room with generous amenities. Highly recommend because I never never dread having to go there. More