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Gunn Honda - Service Center

San Antonio, TX

4.8
2,040 Reviews

2,040 Reviews of Gunn Honda - Service Center

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June 21, 2024

My last visit to the Service Department was disappointing. It took over 7 minutes for a service manager to greet me in the Express Lane. I was the only person in the Express Lane. Another perso More

by mtrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Jun 25, 2024 -

Gunn Honda responded

We're sorry to hear you were less than satisfied with your visit. It is not our intention to disappoint the customer, and we appreciate your feedback. Please know we are passing along your comments to our team to improve our future visits.

June 19, 2024

Joe was very nice and took care of my Honda Pilot for my first service. They finished my car right away and it was easy to pick up. More

by jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Gunn Honda responded

Thank you for the 5-star review, Jen! We're happy to hear you had a great experience with us. Thank you for choosing Gunn Honda!

June 19, 2024

Gunn Honda & specifically Joe Esparza in service are always outstanding and provide great customer service! Joe always goes the extra mile to make sure our cars are well serviced and communicates the de More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jun 20, 2024 -

Gunn Honda responded

Michael, thank you for the 5-star review! Always great to hear that our team ensures that you're well taken care of. We truly appreciate your continued support. Thank you for choosing Gunn Honda!

June 18, 2024

My service adviser is Joe Rsparza. Great communication as always. 10 out of 10. Great. More

by lukeyang0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jun 20, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We're glad to hear that our team continues to take great care of you. Thank you for choosing Gunn Honda!

June 09, 2024

Service reps Rosa and Alexis were both great. I just wish they could have done the fuel pump recall. More

by Sdg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We truly appreciate your support and look forward to welcoming you back. Thank you for choosing Gunn Honda!

June 08, 2024

Always excellent results on maintenance work requested- at a fair price, and the coffee is excellent! More

by dd2068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We truly appreciate your support and look forward to welcoming you back soon. Thank you for choosing Gunn Honda!

June 06, 2024

Bobby is professional and patient. He answered my questions and also gave suggestions to my concerns, Thank you! More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Pastrano
Jun 10, 2024 -

Gunn Honda responded

Great to hear Bobby took great care of you. We do our best to ensure a great experience for all our customers, so we're happy to hear you had a great experience with us. Thank you for choosing Gunn Honda!

June 02, 2024

Very pleased with Gunn’s service. Regret buying my Honda Pilot at another dealership. Have used Gunn for all my service needs. More

by smontellano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chanti
Jun 03, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We truly appreciate your support. Thank you for choosing Gunn Honda!

May 25, 2024

Gunn Honda Service Agent Toni was genuinely attentive and explained every aspect of the Gunn Honda Service process. Although very busy, Toni kept his word to keep us informed every step of the way. They had More

by Carlos G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service agent Toni
May 28, 2024 -

Gunn Honda responded

We're happy to hear Toni took great care of you and your vehicle! We truly appreciate your support and recognition. Thank you for choosing Gunn Honda!

May 25, 2024

Joe is a great service advisor. He has always been very helpful and polite. He is very knowledgeable and knows what he is talking about. More

by allegiance2me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
May 28, 2024 -

Gunn Honda responded

Thank you for the 5-star review! We truly appreciate your support and recognition. We look forward to welcoming you back to Gunn Honda!

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