Gunn Honda

I love my new 2014 honda accord! Me and my husband came in 2 months ago and Kirit was very helpful in assisting us. He made sure we were taken care of despite the issue with our trade in at the time. Came in 2 months ago and Kirit was very helpful in assisting us. He made sure we were taken care of despite the issue with our trade in at the time. Came back after 2 months asked for Kirit again but he was assisting another customer so he had Hugo help us. Tried to trade in my car again hoping this time my negative is less. Hugo was pleasant to work with very helpful. I did not get to purchase my vehicle because of our finances but came back a few days after i sold my car back to carmax. Kirit and Hugo were not available but Fernando was able to help. He got us process quickly despite it was closing time. Signed papers the next day and finally got my Honda accord. Thank you for everyones great teamwork! Love Gunn honda best dealership in town speaking from experiences. Maria Gonzales More

Mr. Adrian Elizondo was great to work with, he never pressured me, and provided information so that I could make an informed decision. I will be referring my friends and family to him. Keep up the gre pressured me, and provided information so that I could make an informed decision. I will be referring my friends and family to him. Keep up the great work Adrian!!!!! I also want to make mention of Mr. Carver, who has always been fair in his appraisals of my trades. He's the reason I keep coming back! Keep up the great work Gentlemen. More

I would like to thank my two salemans who team up to make my buying experience seamless. I want to acknowledge Kirit Kharti, who took care of my concerns and questions about the CRV I was considering buying. my buying experience seamless. I want to acknowledge Kirit Kharti, who took care of my concerns and questions about the CRV I was considering buying. His service to me was appreciated in addressing my concerns to moving forward with my purchase. I want to thank Peter de Neergaard for his service in doing the upfront work in revewing my car and my financial concerns. This collaboration made my decision easy in moving forward with my decision. The customer service provided to me was professional and thoughtful. Peter and Kirit made my experience enjoyable and comfortable for me. I will recommend Gunn Honda to my friends. Thank you guys, I am loving my new CRV very much. Diana Ruiz More

Kirit Khatri was my sales rep. He provided me a very professional low key approach to buying a car. He is a very considerate and likable person. I will use him again if I buy another vehicle from Gunn H professional low key approach to buying a car. He is a very considerate and likable person. I will use him again if I buy another vehicle from Gunn Honda. Buying a car through any of Gunn's dealerships have always been a pleasant experience. Can't say the same for other dealerships in the SA area. I have personally bought 4 vehicles through Gunn. My wife, Denise Tolan, loves getting her car serviced through Steve Harwood at Gunn Honda. More

It's a great buying experience from Gunn Honda. I was looking for new Vehicle and worked with many dealers. I got very good price with the the first conversation of internet team Denise Jones. She is ver looking for new Vehicle and worked with many dealers. I got very good price with the the first conversation of internet team Denise Jones. She is very nice and polite. She patiently listened to all of my questions and gave me the answers. Gunn honda made my buying experience smooth and haggle free. They didn't push me for any extra's which I don't want. I recommend buying new vehicle from them. More

Since people do not take time to read long explanations, I will make four quick points: 1) If you're lucky enough to have Diane as your sales person, you're fortunate. She was GREAT!! I'm sure the other I will make four quick points: 1) If you're lucky enough to have Diane as your sales person, you're fortunate. She was GREAT!! I'm sure the other sales people are nice too, but she's extra special. I feel I have a new friend. 2) Don't do what I did, and think the price quoted on the web is the price you'll pay. It's the MSRP, not the purchase price. I didn't notice that until I revisited the site after I purchased the car. The price I paid was fair and I didn't have to go back and forth over what I wanted to pay vs. what the dealer would take. SOOOOOOO much nicer and faster this way. 3) The person who drove my trade in gave me a fair price---it was 15 years old (Honda's never wear out) and needed some work. My husband had researched the price we could expect, and I got exactly that. So that made me feel good about the process. 4) This is the third Honda Accord I've purchased (the first new one in San Antonio) and for some reason, I haven't used their service department since I've been here. Diane gave me and my husband a tour of the service department and we were thoroughly impressed. I'm actually looking forward to having them work on this car!!! Now that's something you don't here very often. I've already recommended them to other people and will continue to do so. Thanks Gunn Honda for making the buying process easy. MK Accord Lover More

We were within a few weeks of paying off our 2007 Nissan Quest and decided to drop by our local Honda dealership in San Marcos to take a look at the new Pilot. Their staff was friendly enough, but after ha Quest and decided to drop by our local Honda dealership in San Marcos to take a look at the new Pilot. Their staff was friendly enough, but after having repeatedly told them we were not looking to buy, just trying to get an idea of a Pilot was right for us. What started as "just taking a look" turned into the stereotypical new car sales pitch, complete with "what number do we have to meet to get you in this car" and several rounds of "let me talk to my manager." By the end of it all, we'd asked them to transport in a blue EL-X with rear entertainment (not in stock) and paid the $500 deposit. We didn't sleep well on the idea of jumping into another new car payment literally as soon as we paid off the Quest, though, so first thing the next morning (a Sunday), we emailed our salesperson and told them we wouldn't be purchasing after all, and understood that our deposit may be forfeit, but assuming it was to cover out-of-stock transfer fees, we were hopeful of getting a refund. After no response back, we called them at their opening on Monday morning to confirm our cancellation and to make sure no one followed up on the transfer of a blue Pilot. We were told the deposit was non-refundable, but perhaps if we decided to purchase in the short-term, our $500 would still be applied to the price of the new car. Not totally unexpected, but still, they had done nothing to earn our money, and we let them know of our change of plans in plenty of time to avoid any cost on their side. We decided ultimately, it was our fault for allowing ourselves to be talked into making a deposit in the first place. A few months later, we received an email from the salesperson, informing us of a $6000 incentive from the manufacturer off all 2013 Pilots for the purpose of clearing stock to make room for the 2014s. We were on vacation when the email was sent, but there was no mention of a timeframe on the incentive. Once we returned and saw the offer, we acted immediately. I drove there the next day to confirm they could get the model we wanted. Our salesperson was not working that day, so I explained the email to the attending salesman, who claimed no knowledge of any such incentive. After another "let me talk to my manager" I was told the manager had no idea what I was talking about either. They asked if I could show them the email, which I promptly did. "We have no idea what they were talking about, but we're glad to honor the original deal you worked out in April" was their final response. I told them I would wait to hear what the salesperson who emailed us had to offer in explanation, and went home to research 2013 Pilot prices around other Austin-area dealerships. EVERY Austin dealership (Howdy, First Texas, Round Rock) and EVERY San Antonio Honda dealership delivered email quotations showing manufacturing incentives for 2013 Pilot clearance, all in excess of $5000. San Marcos emailed several days later to suggest the email was in regards to a "weekend only" sale that we missed while we were on vacation. The Austin area dealerships had limited stock available and we wanted a color that would have to be trucked in from out-of-area. We were told that this would impact the amount of the incentive, to the tune of thousands of dollars, so we decided to shop at a dealership in San Antonio that had our model and color preference in stock. We chose Gunn based largely on our email interactions with internet salesman Al Cantu and their no-haggle approach. I took a day off work and drove our minivan down to Gunn. The experience couldn't have been more polar-opposite than what we'd endured from San Marcos. There were no shady "back room" visits to talk things over with management. No pressure. No obligations. Pricing was exactly what we'd discussed via email. At the end of the process, we got exactly the Pilot we wanted (Dark Amber EL-X with RES). In truth, San Marcos offered us $1300 more for our trade-in, but I was satisfied with the explanation we were given about the maintenance and repairs required on the Quest. Astoundingly, even after taking a $1300 loss on the trade vs San Marcos, we added several options (including running boards and the exterior protection plan with window tint) AND maxed out the warranty protection and still came in at $3000 less than the "deal" San Marcos was "willing to honor." Al Cantu bent over backwards for us. He arranged a demo vehicle for us to drive while our options were being installed on the Pilot, and he even drove 50 miles to San Marcos to deliver the finished Pilot to my wife at her work the next day. He made the process totally painless. (THANKS AL!!!) To top it all off, we went to the New Owner meeting and my wife ended up winning an emergency roadside kit and a free tank of gas. I really hope San Marcos Honda spent our $500 well. They'll never see another penny from us, and we still came out well ahead by taking our business to Gunn. I can at least thank them for that. More

Walked into Gunn Honda ready to buy a 2013 Civic Hybrid. Walked into Gunn Honda ready to buy a 2013 Civic Hybrid. Didn't have it with leather but the sales was going to call me back. Never heard back from h Walked into Gunn Honda ready to buy a 2013 Civic Hybrid. Didn't have it with leather but the sales was going to call me back. Never heard back from him and my experience at Gunn Honda was not impressive. My previous purchase at Gunn Acura was excellent from the start to the end. I would certainly send your sales team to Gunn Acura training. I would expect this type of customer service if I had walked into World Car Emporium or something similar. By the way, the low ball value for my trade-in was ridiculous. I took my business to Fernandez Honda where I got the 2013 Civic Hybrid, they treated me right, and they spent time with me to figure out what is that I wanted. I got .09% load, $27k for my trade and paid $23,797 for the car (with leather) compared to your Simple Price of $27,500!! Gunn Honda has to seriously reconsider how they treat customers and do business. More

LeRoy is what I call TOP QUALITY LEADERSHIP SERVICE. LeRoy and his assistant takes care of me and makes sure all of my service work is completed right and, in a timely manner. He does not try to push LeRoy and his assistant takes care of me and makes sure all of my service work is completed right and, in a timely manner. He does not try to push services on me that I don't need. He goes into detail on what, why, when, and how. He is the reason I will keep driving accross town to this location. Everyone overall is very friendly and helpful at Gunn from the sales team(Craig Simpson) to the mechanics. I will buy my next Honda there due to people like LeRoy Halston's superiour service that makes this a deal breaker. Pamela Smith More

I owned a Honda CRV that was six years old and had 96,000 miles on it. I went with my husband to look at the new model, not expecting to seriously be in the market for a new car since I had never had any pro miles on it. I went with my husband to look at the new model, not expecting to seriously be in the market for a new car since I had never had any problems with my car and figured that it still had plenty of life in it. Craig Simpson helped us out and was a joy to work with. He even drove us over to a lot to see vehicles that just arrived since the one we were most interested in was not on the lot. I loved the upgraded features, especially the back-up camera included in the new vehicle. I was impressed, too, with the handling of the new CRV. It was noticeably smoother than my older model. The icing on the cake was that they made a very generous offer for our trade-in. At that point, it was a no brainer. I went home with a gorgeous new car with all the features I wanted at a price that was much lower than I expected. I LOVE my new Honda CRV. The purchase experience at Gunn Honda was the best that I've ever had. Thanks, Craig! More