Gunn Honda

I visited Gunn Honda on June 16, 2011 with the intention of purchasing a pre-owned vehicle, and left after two and a half hours with an extremely low appraisal and a broken air conditioner on my trade-in ve of purchasing a pre-owned vehicle, and left after two and a half hours with an extremely low appraisal and a broken air conditioner on my trade-in vehicle. I am not sure what the appraiser did but the A/C was working when I entered the lot and the fan would not work when he was done with his two hour appraisal. He did mention something about really wanting to “push” systems when he conducted an appraisal. He asked me “if there was anything that I wanted to tell him about the A/C”. There was an attempt to call General Motors to see if there was a known problem but I was informed the appraiser had the wrong number. The Accord that I was interested in had been viewed several days prior to my visit though Gunn’s web site. I called the salesman to inform him of the date and time of my visit to test drive the vehicle. I could not even look at the Honda that I was interested in because it was being “serviced“. While we were looking for another particular model, the salesman abruptly abandoned us when he saw 2 women that he recognized and went to go visit with them. In the showroom I was told that I could leave and that the vehicle I was interested in would be brought out to me the next day (I live in a neighboring county), and that the appraiser would call me when he arrived at a figure. Was I being encourage to leave the dealership? I believe that because I entered the Gunn Honda dealership with a “gas guzzling“ SUV that I was viewed as a waste of time. The Gunn ad says they pride themselves on a “no pressure sales approach” but I never expected simple apathy. I would think that a motivated prospect with an upper tier credit rating would be a valuable commodity at any auto dealership. Normally a visit to an auto dealer for the purpose of purchasing a new or pre owned vehicle can be a fun and exciting experience. This was anything but. The 45 minute drive home in the heat and humidity was no picnic either. The GM of Gunn Honda told me that he would reimburse me the deductible for the repair of the A/C and after sending the requested work order to date have not received a response. I have since purchased a vehicle from another dealer and will never consider the Gunn Group in the future. More

HANDS DOWN!!!!! The absolute best Honda dealership I have ever dealt with. This is my 2nd time around with them and I'll be back for a 3rd time for sure. I arrived at 8:50am and left by 11:30am in my new veh ever dealt with. This is my 2nd time around with them and I'll be back for a 3rd time for sure. I arrived at 8:50am and left by 11:30am in my new vehicle. Fast, more than fair trade in and the best treatment I have ever...ever had by a dealership. Bryan Hart actually works for you and does not make you feel like you've been 'taken'. If I could rate them 10 stars...I would. Satisfied Customer, Round Rock, TX. More

My experience at Gunn Honda was excellent! Mike Lents helped me get the exact car I wanted. He was thorough and very friendly, completely unlike other sales people I've dealt with. The dealership/service helped me get the exact car I wanted. He was thorough and very friendly, completely unlike other sales people I've dealt with. The dealership/service center was very nice, the price of the car was good, and Mike was awesome! I would recommend Gunn Honda to everyone!!! More

My wife and I had a very enjoyable visit to Gunn Honda. I had pulled up some certified used Honda Accords on Autotrader. I called and asked for Bryan Hart and I talked to him about the cars. He knew we were had pulled up some certified used Honda Accords on Autotrader. I called and asked for Bryan Hart and I talked to him about the cars. He knew we were coming on Saturday, so he said he would have the cars and keys waiting for us. When we got there, he showed us the cars and we took one of them for a test drive. I told him I wanted to compare them with the new 2011 Honda Accords. He went and got a print out of the inventory and the rest is history. He told us they had a 2011 Honda Accord EX for $21,999.00. It was exactly what we wanted. It was black exterior and black cloth seats. We were very pleased with the trade we got for our 1999 Tahoe, $2,000.00. Bryan helped us all the way through the process, along with the loan manager.Very nice dealership and great job Bryan Hart! More

Gunn Honda salesperson (Damon H.) worked very hard to get me what I was looking for in a Honda. He ALWAYS greeted me with a smile and a handshake. Very sincere and helpful! The pricing on my new 2011 Hond me what I was looking for in a Honda. He ALWAYS greeted me with a smile and a handshake. Very sincere and helpful! The pricing on my new 2011 Honda Accord with all the bells and whistles was also a contributing factor on purchasing at this dealership. When calling Gunn, the operator would always say "My pleasure", and I never had difficulty getting in contact with Damon H. I have always hated to dealing with car salespersonal; however, Damon H. has shown me that there are great, non-pushy car sales personal at Gunn. It was a PLEASURE doing business with you, Damon H.!!! I will recommend Gunn Honda to all because of you and your excellent business mannerism. Thank you!!!! More

I had a hassle-free experience. Personnel was very knowledgeable of their product. Mike was extremely helpful by reassuring my concerns and choice of vechile. He went the extra mile in giving appropr knowledgeable of their product. Mike was extremely helpful by reassuring my concerns and choice of vechile. He went the extra mile in giving appropriate choices, demonstrating the various accesories available. It was an expedient transaction because he guided me prior to meeting him of possible required documentation needed and available vehicles. I got top dollar for my trade-in. Dealership has a very professional atmosphere. My family has delt with Gunn car dealerships for over 20 yrs. I definitely recommend Mike to my family and friends. He is an asset to this dealership. More

My daughter and I shopped all over town to buy a used car. When I first called Damon he was professional and personable. He asked questions to determine what type of car we were looking for. He was av car. When I first called Damon he was professional and personable. He asked questions to determine what type of car we were looking for. He was available when we made the appointment, showed us the car we came in to see. When he realized that was not the right car, he called when a car we might like came in and was persistent in making the sale. He just about had me buying a new car! We would definitely visit Damon when in the market for a car. The dealership was very impressive as well. More

Mike Lents at Gunn Honda (San Antonio) initially responded to my email request for a price quote. He was prompt and courteous in his response. I followed up with a visit to his dealership and got responded to my email request for a price quote. He was prompt and courteous in his response. I followed up with a visit to his dealership and got the deal he quoted me--no haggling or hassles. He provided great service, even showing me the service department. In addition, he went through the navigation system on my new car and helped me familiarize myself with the car's features before I left the dealership. He also called me the next working day to make sure all was well with the car and made a reservation for the extra features I bought to be added to the car on the date that was convenient for me. Overall, a great car buying experience and Mike couldn't have been better to work with. More

Fast and friendly. I went in to look but found the perfect car. The sales people and finance guy was outstanding. I would definately purchase my car here again. The dealer is a class act and very p perfect car. The sales people and finance guy was outstanding. I would definately purchase my car here again. The dealer is a class act and very professional. Furthermore, the sales folks did an outstanding job explaining everything about the car and the finance options. Very well done! More

This is the second new Honda that we have bought from Gunn Honda. The first is a 2003 CRV for which they have provided all service and repair for the past 8 years. Their service department is excellent Gunn Honda. The first is a 2003 CRV for which they have provided all service and repair for the past 8 years. Their service department is excellent. This purchase was a new 2011 Accord. We enjoy the car buying experience at Gunn very much. Their one price sales system is haggle and hassle free. Roger Munt in sales and Scott in finance both provided excellent customer service. Gunn's commitment to customer service and satisfaction consistently rises to the level of excellence. Gunn Honda is definitely our car dealer of choice. More