Gunn Honda

Spur of the moment Appointment I called to get a new wheel for my car and was accepted right away. Phillips team is great. Rosa did a wonderful job making sure I was in and out quic I called to get a new wheel for my car and was accepted right away. Phillips team is great. Rosa did a wonderful job making sure I was in and out quickly... More

Refreshing Experience I read reviews so I will write one. We can all use some help sometimes. How refreshing it is to go back in time when a man's word was his bond. I read reviews so I will write one. We can all use some help sometimes. How refreshing it is to go back in time when a man's word was his bond. This is the case with Craig Simpson. When he said something I could count on it. We are from the Dallas-Ft. Worth area but we could not find the Fit in the color we (my wife) wanted but we were told that Gunn Honda was going to get a shipment in with what we wanted. We called sales and was connected with Craig Simpson. He said they had received two Yellow Fits one with Navi and one without. They had sold the one without Navi which was fine because we wanted Navi. We told him we would take but would have to fly in two days later. We ask if he wanted a credit card number or a bank transfer but he said that would not be necessary. Two days later a monster rain storm was due and we didn't want to drive 300 miles on I35 with the rain, trucks, new car, but Craig called to ask if we really wanted to come down with these adverse weather condition about to happen. We took his advise and waited three more days, ask again about payments but told it was not necessary even though we were adding some extras. He said to call him when we got on the plane and he would pick us up at the airport. I hated to call him at six in the morning but I did and he was there when we arrived with a smile on his face. We went to the Gunn Honda to see and test drive the car. Craig introduced us to his assistant Kevin who took us for a test ride and explained all the features of the car. He later set up our phone and programmed the Navi with our home address. Now it was time for the dreaded paperwork. There are always extras they try to force on you but this was not the case with Gunn Honda. Patrick Ford was very knowledgeable to our needs and presented us with only the options that pertained to us. We were offered other things but just for our information. We paid cash for the car with a out of town personal check which is something a local (Chevrolet) dealer would not do for us. We had to go the bank and get a cashiers check. The next day Craig called to make sure we got home safe and sound. The people that work here don't work on commission. The only thing they want is to insure that you have a pleasant car buying experience. More

Service Experience This time someone was at my window right away. It really makes a difference to the overall experience you take away from the dealership. Thanks to all This time someone was at my window right away. It really makes a difference to the overall experience you take away from the dealership. Thanks to all for a job well done... and I will continue to return for all my Honda's service work. More

Informative and honest Great customer service. Honest and answered all of my questions. Had me in my new car fast. Best salesperson I've ever dealt with it. Great customer service. Honest and answered all of my questions. Had me in my new car fast. Best salesperson I've ever dealt with it. More

Great service My Fit has almost 100,000 miles, so when I took it in for an A-12 service I had other work done, too. I was updated when the technician found an addit My Fit has almost 100,000 miles, so when I took it in for an A-12 service I had other work done, too. I was updated when the technician found an additional problem. I was glad to have a loaner car for the two days they needed to complete the work on my vehicle. Everything was done efficiently & professionally. More

Outstanding service on a set of difficult problems I took in my 2012 Honda Pilot when it displayed numerous indications of malfunctions (ABS not working, check engine light on, and VTM4 light on. The t I took in my 2012 Honda Pilot when it displayed numerous indications of malfunctions (ABS not working, check engine light on, and VTM4 light on. The technicians did numerous tests to isolate the cause of these problems. They then did needed repairs, including replacing the vehicle's computer. Since they repaired the vehicle I drove it from San Antonio to Albuquerque and back and no warning lights appeared. Clearly, the technicians diagnosed the problems with the Pilot and solved them. Great work! More

Express Service I just took my car in for scheduled oil & filter change. No appointment needed and done in less than an hour. They do not try to sell you any servic I just took my car in for scheduled oil & filter change. No appointment needed and done in less than an hour. They do not try to sell you any service that's not necessary and still provide excellent service 3 years after the sale! More

Excellent Service Rosa was extremely professional. She advised me of the things I needed to do and informed of the time wait. The time wait was going to be long but s Rosa was extremely professional. She advised me of the things I needed to do and informed of the time wait. The time wait was going to be long but she informed me they had a driver who could take me to the mall :) or home, while I waited, of course I chose the mall. The driver also picked me up and brought me back to Gunn Honda. My experience at Gunn as always been great!!! More

Worth driving 300 miles one way to get a Gunn car I just picked up my 2016 Pilot on Friday. Cory O'Brien provided top customer service. I wish I could rate him and the dealership 6 stars. This is the I just picked up my 2016 Pilot on Friday. Cory O'Brien provided top customer service. I wish I could rate him and the dealership 6 stars. This is the 4th car we have purchased at Gunn. We bought the last 2 after our move to North Texas. We are big comparison shoppers. Cannot beat the deal and the customer service. It took 30 minutes to take care of the paperwork and get a briefing on the car features. The More

Phillip Our Odessey had a service reminder come on so we scheduled the appointment online. When I arrived I was greeted by our service advisor Phillip. He a Our Odessey had a service reminder come on so we scheduled the appointment online. When I arrived I was greeted by our service advisor Phillip. He always greets me with a great attitude and knows his job, keeping me informed as needed on the progress of the work. I will not use another shop due to the professionalism and service Phillip has provided my wife and me from the time we purchased our van. More