Gunn Honda

Best sales experience to date. My wife and I had an awesome experience at GUNN. We felt like we were having a conversation with our salesman “Z””, and never felt any pressure to buy My wife and I had an awesome experience at GUNN. We felt like we were having a conversation with our salesman “Z””, and never felt any pressure to buy. He answered every question, wehad and delivered. the vehicle we wanted at a fair a price.(no matter the situation price can be better). Bottom Line, our experience buying a car was the best to date. I have bought/sold six cars over the past 10 years and NEVER got the level of customer service, like I did from GUNN. THANK YOU! More

If I could give Gunn Honda 500 stars...I would I have bought a lot of cars over the years. I have had a wide range of experiences, ranging from the good (felt good walking out of the dealership), t I have bought a lot of cars over the years. I have had a wide range of experiences, ranging from the good (felt good walking out of the dealership), to the bad (a salesperson dropping their pen in disgust at the end of the deal, put his head in his hands, and groan because I did not finance with them), to the ugly (a sales manager shouting at me and refusing to give me a full tank of gas after a completed sale because I got "too good" of a price). I provide these examples to let you know that I have been around and have experienced it all when it comes to car purchases. I have NEVER had a better experience than I did with Gunn Honda. Period. The end of the story...but I think I will still tell you the story. :o) We were needing a vehicle with a bed to handle our daughter's future activities. We looked at a Honda Ridgeline and liked how it fit our needs. Thus, we started the process of contacting dealers and trying to work out a deal. I was having decent luck, but had a few of the dealers trying to play games. I then expanded my search out a bit and found Gunn Honda here on DealerRater. It is a bit of a drive (200 miles), but I read the reviews and thought "what do I have to lose?". I don't mind driving for the right deal. I contacted Luis via email since he was the highest rated salesperson and explained my needs and what I was looking for. He responded back very quickly and we began a great dialogue on the price of the vehicle and my trade-in. We eventually arrived at prices on both that were, in my opinion, very good. Luis walked me through the process of all of the paperwork that was needed and also encouraged me to apply for financing through them. I was a bit hesitant as I was already pre-approved through my credit union, but Luis felt that the dealership could find a better rate. Thus, I took the leap and sent in my application. I also sent everything else in to have the paperwork ready to go the next day. We headed over to San Antonio and Luis was there waiting for us with a smile and an offer of a beverage. He immediately set out to review the paperwork with us and get the ball rolling. I have never felt a better sense of care of the customer than I did with Luis. The dealership was busy that day, but everybody looked to be enjoying themselves and the experience. I know we were! Luis got our trade evaluated and it was exactly the value that he had promised us via email. We then had a short wait before we met with Phil in the financing department. Phil was just as gracious as Luis and reviewed through all of the documents with us. We were thrilled when Phil told us that they were able to secure a rate that was 0.5% better than the already GREAT rate my credit union had offered us. We were glad to hear that! Phil then sewed everything up with us and we were on our way. On our way out to the truck, Damon (Sales Manager) greeted us and thanked us so much for the business. We felt a personal touch throughout the process and Damon brought it home with our final interaction before we departed. We were in and out of the dealership in under 2 hours on a (once again) very busy day. Our road trip home (again, 200 miles) was a delight and made for some great memories as well. As I mentioned earlier, this was THE BEST car buying experience I have ever had, and I have bought a few over the years. Gunn Honda has earned a customer for life, and I am very careful about making a statement like that. They are just that good. Thank you again Luis, Phil, and Damon for the first-class experience! :o) More

Great service Efficient,fast and professional. Friendly service staff. Great overview of work that was done and what I might need in the future. Detail report Efficient,fast and professional. Friendly service staff. Great overview of work that was done and what I might need in the future. Detail report given More

Great service , friendly staff! I would and have recommended to friends and family. Will definitely go back for purchasing and service in the future. Thanks! , friendly staff! I would and have recommended to friends and family. Will definitely go back for purchasing and service in the future. Thanks! More

A1 maintenance Quick in and out with just enough time to have a great chair massage. Very friendly and professional service. Loved getting a massage while waiting. Quick in and out with just enough time to have a great chair massage. Very friendly and professional service. Loved getting a massage while waiting. More

Best Experience! Luis is the best! From the moment he showed me cars till the very end when I purchased my car. He did everything he could for me and more. Not once di Luis is the best! From the moment he showed me cars till the very end when I purchased my car. He did everything he could for me and more. Not once did he rush me into something I did not want, I felt very confident the moment I drove off in my new Honda. All thanks to Luis! I'm a very indecisive person and he was very patient with me and my schedule. He is extremely knowledgeable about the cars and very helpful even after the sale. I will DEFINITELY recommend Luis & Gunn to all my friends and family! Don't bother going anywhere else, Luis is the guy you need! More

A very rewarding and satisfying experience at Gunn Honda I must stress that our experience with Gunn Honda @ IH10 & 1604 was a very rewarding and satisfying one. My wife and I have come to the conclusion af I must stress that our experience with Gunn Honda @ IH10 & 1604 was a very rewarding and satisfying one. My wife and I have come to the conclusion after exploring our options with other dealers, we will no doubt be coming back to Gunn Honda at the mentioned location, since we are extremely satisfied with the deal they have provided us as a second time customer. From the Sales person we worked with, who was very professional, helpful and nice, to the Manager on the floor who worked with us as best as possible, to help bring us to where we wanted to be, to the Finance person who was gave us all the information we need to know and choose from, this experience with Gunn Honda proved for us a very satisfying and overall worthwhile one. We will definitely be a 3rd time returning customer and want to say thank you very much in this review. Our family lives our HONDA PILOT. More

Honest and fair Hands down; Best dealership for military members for pricing and satisfaction in workmanship. Hard to find these days with all the other dealerships t Hands down; Best dealership for military members for pricing and satisfaction in workmanship. Hard to find these days with all the other dealerships trying to hide behind fake advertising. More

Outstanding Ease of process, overall value, helpfulness of staff, patience shown us while we evaluated multiple cars, answered all questions, made us feel we were Ease of process, overall value, helpfulness of staff, patience shown us while we evaluated multiple cars, answered all questions, made us feel we were their only customers More

Jon is amazing, kind, and friendly! Jon was very professional and helped me get everything I needed on my car to feel safe and at an affordable price! I would recommend that Gunn Honda a Jon was very professional and helped me get everything I needed on my car to feel safe and at an affordable price! I would recommend that Gunn Honda and Jon are the place I trust to do work on my car! More