Gunn Acura

My overall experience with Gunn Acura was customer service focused, solution driven and results oriented. Service Rep Declan continued to provide us with outstanding customer service and care througho service focused, solution driven and results oriented. Service Rep Declan continued to provide us with outstanding customer service and care throughout our recent visit. This “service plus” approach is the main reason we will continue to support Gunn Acura as our automotive service provider. More

We will never take our vehicle to another dealership. Declan always handles our intake and stays on top of any service we’re having done. A few months ago, we heard a slight ticking sound in our engine. Declan always handles our intake and stays on top of any service we’re having done. A few months ago, we heard a slight ticking sound in our engine. Called and made an appointment for next day. Brought it in. Spent about two hours at the dealership and found out there were metal shavings in our motor oil. Had to replace entire engine at 60k miles. Declan worked with our warranty company and got the brand new engine covered. Acura installed it and tested it several times before releasing it back to us. Gunn Acura put us in a brand new MDX while they had mine….about a month long. Came back this week for an oil change. Declan came out and let us know that lower control arms needed to be replaced, and that he had already cleared it with warranty company and they approved the replacement. Gave us a loaner and it was done and ready the next day. As always, they wash the car and make it look great again for when you pick it up. We will NEVER take our Acura anywhere else other than Gunn. If you need your Acura serviced, go there and ask for Declan. More

Always provide professional & courteous service. Th staff is always very helpful. I know my car is in good hands. Th staff is always very helpful. I know my car is in good hands. More

Excellent service ! Very quick and explained everything that wound be done and accommodated a last minute appointment. Very quick and explained everything that wound be done and accommodated a last minute appointment. More

Excellent service! Roland did a great job keeping me updated on my service and was very professional. My service was done very quickly and to my satisfaction. Roland did a great job keeping me updated on my service and was very professional. My service was done very quickly and to my satisfaction. More

I live in Uvalde and on the way to SA I was wondering if I should continue to purchase autos in SA that require dealer services, but my attendant was very thoughtful. He was not pushy, thoroughly explained I should continue to purchase autos in SA that require dealer services, but my attendant was very thoughtful. He was not pushy, thoroughly explained the service, and offered to have my headlights cleaned without an added fee. Because if this added gesture I rethought my future purchasing options and perhaps driving in to SA for regular maintenance is not that bad. More

Professional and prompt. Great service! I definitely recommend them as they have a high value for customer service Great service! I definitely recommend them as they have a high value for customer service More

Just great honest salesman and staff. Really took the time to explain every option on the car and did not feel pressured at all. Felt very comfortable with Mr. D’Souza. He was so knowl Really took the time to explain every option on the car and did not feel pressured at all. Felt very comfortable with Mr. D’Souza. He was so knowledgeable on all the features of our Integra. More

Excellent customer service very clean and organized! Service department was very helpful and customer lounge was very nicely stocked with drinks and snacks. Service department was very helpful and customer lounge was very nicely stocked with drinks and snacks. More

Poor service won’t trust Gunn with my vehicle ever again. Can’t wait to get rid of Acura Can’t wait to get rid of Acura More