Paul Pedraza

Service is great - keep you up-to-date time having your car service there. Declan has consistently been a terrific service advisor to work with for these last several years can always depend on him to take car service there. Declan has consistently been a terrific service advisor to work with for these last several years can always depend on him to take care of matters and layout options of what is needed and what can wait. Highly recommend him. More

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Shortest time I’ve spend at a dealership buying a car. Everyone treats you very nice. Everyone treats you very nice. More

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Our new car purchase experience at Gunn Acura in San Antonio exceeded our expectations. Paul Pedraza, our salesman, guided us through the entire process, from the lot to the test drive to the finance de Antonio exceeded our expectations. Paul Pedraza, our salesman, guided us through the entire process, from the lot to the test drive to the finance desk. His comprehensive explanation and demonstration of the 2026 Acura MDX's many features were easy to understand and helped us familiarize ourselves with the important systems prior to driving off the lot in our freshly detailed ride. Mr. Pedroza was courteous and respectful and satisfactorily answered our questions. His knowledge of the MDX was impressive, in part, no doubt, because a family member has owned one for several years. Buying a vehicle can be stressful, but the process was smooth. Mr. Pedraza checked and verified the discounts we qualified for before I had the opportunity to ask. He introduced us to a sales manager, who thanked us for our business. We also were taken to the maintenance shop, which presents a clean, professional environment for the mechanics who service and repair vehicles. And then there is Sal Hernandez, the finance guy. Sal stressed the importance of the mechanical breakdown service contract, but wasn't too pushy. It's their job to push addons...I get it, but I generally pass. Sal's expertise and persuasive presentation convinced us that purchasing the plan would provide us the peace of mind needed if we experience a covered breakdown. It was a pleasure working with both Mr. Pedraza and Mr. Hernandez. Based on our experience, my wife and I definitely recommend Gunn Acura San Antonio. You won't be disappointed! More

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The folks at Gunn Acura were very helpful and informative with our vehicle decision. They went above and beyond. Paul in sales is an asset to Gunn. with our vehicle decision. They went above and beyond. Paul in sales is an asset to Gunn. More

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Great experience. Ordered the exact vehicle we wanted. Gunn Acura made the buying process easy and the price was very competitive. Ordered the exact vehicle we wanted. Gunn Acura made the buying process easy and the price was very competitive. More

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Paul did an excellent job and was very helpful. He was patient and thoughtful throughout the process. He was patient and thoughtful throughout the process. More

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Gregory was very professional and I am very satisfied with the excellent service that he provided. with the excellent service that he provided. More

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Great pricing! The sales, service, and finance departments all do a great job!! Thank you, Paul in particular. Very personable and polite! The sales, service, and finance departments all do a great job!! Thank you, Paul in particular. Very personable and polite! More

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Very profesional. Great work and follow up. Good support on car delivery. Very happy! Thanks! Great work and follow up. Good support on car delivery. Very happy! Thanks! More

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y the reviews, I see there are plenty that support this dealership, however, our terrible experience with Paul at Gunn Acura was awful and is worth sharing. It completely underlines why SOME car salesmen h dealership, however, our terrible experience with Paul at Gunn Acura was awful and is worth sharing. It completely underlines why SOME car salesmen have the bad reputation that they do. We test drove a TLX on Wednesday and were very interested. Our second car, that we intended to replace with the TLX, was over at Land Rover SA with a fix being wrapped up. Paul reached out to ME by email, two days later on Friday morning, inquiring about our Land Rover. I let him know that we were heading to Land Rover that day at around three (to sell it to the dealership) and then we’d be right over to Acura. I sent a follow up email inquiring about the warranty left on the TLX and a Car Fax question - and stated again, after he responded, that we’d be in that day (literally a matter of a few hours). On our way to Land Rover SA, I get an email from Paul stating the TLX had sold. I was shocked and I communicated that. I also felt it was shady business practices. I have several emails from Paul as he continued to handle the situation poorly by justifying it with “we can’t hold cars”. His excuses continued and no apology was ever issued. It was slick, shady and handled so poorly. I would never recommend this dealership and certainly not Paul, the salesman. Of note - while we were at Land Rover of SA to sell our SUV we shared our story that had just unfolded with Gunn Acura and they told us that it was their policy to hold a car for the person FIRST interested. Next, we went to Northpark Lexus in SA to test drive (and ultimately buy) a car. I called the dealership prior to heading there to make sure the car was still available. They confirmed that it was and stated that they would hold it for me (without me asking) and have it washed for our test drive. Vastly different experiences at two other top notch, high end, extremely professional dealerships. I would not take a car from Gunn Acura if they gave it to me for free. I do not recommend spending your money here, you can go elsewhere and be treated like royalty and by people with integrity. We ended up with a beautiful Lexus! More

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