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Gunn Acura

San Antonio, TX

4.8
997 Reviews
San Antonio's premier Acura dealership providing an exceptional sales and service experience. Home of Gunn's One Simple Price with a refreshing no-hassle approach to the vehicle buying experience. Enjoy shopping for a vehicle with a knowledgable and salaried sales professional. Our very best price is provided right up front and clearly marked on all of our vehicles for everyone to see. One Simple Price applies to our Sales, Service, Parts and Finance departments. Come see why the majority of our business consists of repeat and referral customers.
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11911 Interstate 10 W

San Antonio, TX

78230

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Showing 997 reviews

January 11, 2022

Device was excellent. Car repairs were completed and Device was excellent. Car repairs were completed and vehicle was ready when promised. Service rep Mason was friendly and knowledgeable. More

by 21tj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Pace in service
Feb 03, 2022 -

Gunn Acura responded

Thank you! We’re glad Mason could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon

January 05, 2022

Our experience was great throughout the sale. The salesperson was patient and helpful. We had two reservations about the 2018 Honda Pilot. The first is the vehicle had no owners manual and the Honda More

by jsaw1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Barrera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Gunn Acura responded

Hi, we’re glad we were able to provide you with a great customer service experience. We apologize for what you have been going through, it is not our intention to disappoint the customer. Please reach out to (210) 988-9593 at your earliest convenience. I have passed your comments along to the service team as well. Thank you.

January 04, 2022

While my experience a couple of years ago was less than pleasant, my experience this year completely wipe the slate. Blake was professional and really seemed to care. They gave me the highest quote for m More

by Scotty F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ahlstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Gunn Acura responded

Scotty, thank you for taking the time to leave this super FIVE STAR review, we are proud to know that our team was able to recover your trust and delivered the excellent customer service we strive to provide each of our valued customers. We look forward to welcoming you back to Gunn Acura!

December 31, 2021

Great service , sales manager was very helpful. They took care of any concerns I had . More

by Al
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Mansell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crofton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Pedraza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Al responded

Please remove my review and change to 5 star . Thanks

Jan 06, 2022 -

Al responded

Thanks for responding and resolveing this issue.

December 20, 2021

They were really quick and courteous. Took care of my car in a timely and professional manner. I will continue seeing them for a long time. More

by SaintSpenstar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JT
Feb 03, 2022 -

Gunn Acura responded

Thank you so very much for taking the time to leave a review and a FIVE STAR rating! We are proud to know that our team delivered professional and friendly service to you during your recent visit and that we were able to service your vehicle so quickly. We look forward to seeing you again at Gunn Acura.

December 20, 2021

It was a friendly and comfortable atmosphere from the time we walked in to the time we left with our car. More

by jcubt
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Ali Zibakalam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Gunn Acura responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

December 15, 2021

They have excellent customer service and they are very professional. I would recommend Gunn Acura to all my family and friends. More

by Lety
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bronson Barfield
Feb 03, 2022 -

Gunn Acura responded

Lety, thank you for choosing Gunn! So glad you had a great experience.

December 05, 2021

Gunn Acura is a client centered dealership. I purchased my Acura TL from this dealership in 2015, since this time I have had my vehicle serviced here for all maintenance and repairs and have been catered t More

by JazzyC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Carver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Mansell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse in service department (don’t know last name)
Feb 03, 2022 -

Gunn Acura responded

Jazzy, thank you for your continued loyalty to Gunn Acura. We are proud of the fact that Dale has been taking such good care of you for many years. We appreciate your business and look forward to seeing you again soon!

November 26, 2021

People are great! Service work is always done correctly. Always feel confident about taking my car to Gunn Acura for repairs. More

by Mark Liberatore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla
Feb 04, 2022 -

Gunn Acura responded

We are so glad to hear that! Thank you for choosing Gunn.

November 24, 2021

Jesse was very helpful and explained to me everything in detail. He’s very professional and communicated everything that needs to be done. More

by Elmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse with service department
Feb 04, 2022 -

Gunn Acura responded

Elmer, Thank you for the fabulous FIVE STAR review, We are proud to know Jesse and our team were able to keep you informed during your visit. We appreciate your business and look forward to welcoming you back to Gunn Acura.

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