Grubbs INFINITI

I initially inquired about a pre-owned vehicle and thankfully Armani was courteous and professional enough to not only show us the car, but explained all the features and let us drive with no pressure thankfully Armani was courteous and professional enough to not only show us the car, but explained all the features and let us drive with no pressure. He also showed us a few newer cars and explained the differences between the models. We had excellent professional customer service at Grubb’s and the buying process was a breeze. We love our new family car! More

I am so glad that I came to Grubbs to experience their customer focused approach first hand. It was a very good experience, and prompted me to switch from another dealership where I purchased my last 2 c customer focused approach first hand. It was a very good experience, and prompted me to switch from another dealership where I purchased my last 2 cars. Alan was exceptional. He listened, really invested his time and attention to me and my needs. I felt like I was important and finding the car that was right for me was his priority too. In fact, he is the MAIN reason I purchased a car on my 1st visit to Grubbs. There were other sales associates who made my car buying experience great. Brandy the Sales Manager and Zach the Technology Specialist stand out in my mind, but everyone was friendly, professional, and helpful. I feel good about my purchase and new relationship with Grubbs! More

Great service. Very thorough, nice attention to detail. I would highly recommend to others. Service department was sensitive to COVID-19 concerns and waiting room was immaculate. Great experience. would highly recommend to others. Service department was sensitive to COVID-19 concerns and waiting room was immaculate. Great experience. More

Emmanuel Rodriquez was 1000% improvement over the previous service advisor I had. He actually listened and was professional. He went above and beyond. Keep him!! previous service advisor I had. He actually listened and was professional. He went above and beyond. Keep him!! More

Ask for Jerred to be your sales rep! He knows everything about Infinitis, and he is patient, helpful, and he follows up well. We drove from Oklahoma to buy a car at Grubbs, and we saved money because we di about Infinitis, and he is patient, helpful, and he follows up well. We drove from Oklahoma to buy a car at Grubbs, and we saved money because we did! More

Our vehicle was ready when promised Our service advisor Our vehicle was ready when promised Our service advisor kept me informed during the time while we waited We were pleased with our service We woul Our vehicle was ready when promised Our service advisor kept me informed during the time while we waited We were pleased with our service We would like to give our service advisor a thank you for talking good care of our vehicle and ourselves More

Buying a car is not always an easy task especially when dealing with a sale person who at all costs, wants to make sale either for personal achievement or to meet the dealership's monthly sale goal. At Gr dealing with a sale person who at all costs, wants to make sale either for personal achievement or to meet the dealership's monthly sale goal. At Grubbs INFINITY, we didn't feel or sensed such cases. Mr. Wealand (the salesman) was very attentive and supportive while at the same times gave us our space to make our own decision without pressure. In the financial section, David Canales, was very welcoming and suggestive of benefits pertaining to services and warranties beneficial to any future mechanical and electrical issues down the road. Jerry Crags, their financial account manager even went further by giving us 3 extra years in addition to the 4 years bumper to bumper warranty we purchased (we are waiting on documentation). All in all, we had wonderful experience and happy for our decision to buy at Grapevine Grubbs INFINITY. More

Although I have not had a long history with Grubb I am amazed at their professionalism and outstanding customer service. Even being in the mist of negotiations I did not feel pressured and that is unusual amazed at their professionalism and outstanding customer service. Even being in the mist of negotiations I did not feel pressured and that is unusual. More

In every way Grubbs Grapevine has always provided excellent service. This goes from appointment to advisor all the way thru service and payment. I can recommend with no hesitation excellent service. This goes from appointment to advisor all the way thru service and payment. I can recommend with no hesitation More

Great customer serviceEmployees were very friendly and Great customer service Employees were very friendly and asked questions and asked me did I have questions. Your are very respectful and kind to every Great customer service Employees were very friendly and asked questions and asked me did I have questions. Your are very respectful and kind to everyone More