Grubbs INFINITI

Great service! Paul his a true professional, listens to us and does what he says. Eating area very comfortable. Overall a 5 out of 5 experience. us and does what he says. Eating area very comfortable. Overall a 5 out of 5 experience. More

We drive a very low mileage older year model QX56. Grubbs treats us with service as if we are driving a current year model. Their attention to detail makes us feel like we are just as special as their new ca treats us with service as if we are driving a current year model. Their attention to detail makes us feel like we are just as special as their new car customers. Our service advisor, Brad Ogle, was able to diagnose and repair an issue that was extremely difficult . We appreciate his patience and diligence to complete the repairs. More

Julie Kinney was awesome. Very professional and updated me frequently. She gets the 10+, Golden Star. She was great!!!! The service call taker/scheduler, Marisol??, I couldn't understand her when she said me frequently. She gets the 10+, Golden Star. She was great!!!! The service call taker/scheduler, Marisol??, I couldn't understand her when she said her name, is a completely different story. I have called several times leading up to my service and she is very unknowledgeable, puts me on terminal hold and doesn't ever have any answers and when she responds, it is very curt. She will absolutely ruin a great rating for a service advisor if the client is unaware that even though a service advisor is great but gives a low rating due to this service call taker, it would be very unfair to the service advisor. This call taker needs either be trained, get more training or if she has had both, maybe put her in a different position so that advisors are not unfairly rated due to her inexperience/unprofessionalism. First impressions matter and she doesn't cut it. Your competitor in Frisco doesn't have this issue w the service call taker/scheduler. I reiterate that Julie Kinney was on task and great to work with. I gace a rating of 5 based on her performance only, not based on poor performance of service call taker/scheduler. That girl gets an "F" or a -10. More

Sam Ogunniran , Is the best Salesperson hands down, he was very patient and made sure I received the best rates and the best quality of business throughout the entire process. If anyone is need of a great was very patient and made sure I received the best rates and the best quality of business throughout the entire process. If anyone is need of a great and awesome sales person Sammie is the one. Thanks Grubbs Infinity and Sammie for your incredible service. More

This is my 4th car I purchased from Grubbs Infiniti. Even though I live about an hour away from the dealership I still choose to go there always. The customer service I receive over there is exceptional and though I live about an hour away from the dealership I still choose to go there always. The customer service I receive over there is exceptional and it's always a pleasure purchasing a car there. Wendy my sales associate did not let me feel like I was purchasing a car it was more of a building a relationship. Thank you to the entire dealership and the staff for always taking care of me and my car needs. I would highly recommend you to go see Wendy in the sales department if you're in the market of purchasing a car, she does an amazing job working with you. More

Best dealership I’ve been to! They didn’t sugar coat anything and was honest about the deal we were getting. We will for sure be back to purchase again in the future! anything and was honest about the deal we were getting. We will for sure be back to purchase again in the future! More

Julie Kinney went over and above with her assistance , she was informative, thoughtful, knowledgeable and very kind. Julie kept in constant contact with me with all my services. I’m grateful for all her h she was informative, thoughtful, knowledgeable and very kind. Julie kept in constant contact with me with all my services. I’m grateful for all her help. More

Just want to give a shout out to Ashley zuniga and the Grubbs team. I know this was a challenging week for the staff as well as for the state of Texas. I made the schedule for my appointment on a Tuesday Grubbs team. I know this was a challenging week for the staff as well as for the state of Texas. I made the schedule for my appointment on a Tuesday and Ashley was so on top of things that she called me before I made my way in to the appointment to let me know that there were no long cars available. I was working morning so I could not be without a vehicle and did not have time to wait. She was able to reschedule me on my day off two days later. she sent me a text message probably about four hours later with updates at what needed to be done. To my surprise it was more than I had anticipated. I needed tires and brakes, system flushes, maintenance checks, alignment and balance, and both mud guards needed to be replaced as they could not be remounted. The bill took me by surprise, so I had to make some moves and told her that it would be necessary for an additional day for me to acquire the funds. She was very patient and work with me. We could not see the upcoming week being as impactful as it was. I'm sure they would have finished the job within 48 to 72 hours but with the storm causing rolling blackouts, pipes bursting and overall making travel very challenging they finished the job in a reasonable amount of time. The loan car they provided me, turned out to be an all-wheel drive, which was perfect for the inclement weather that was coming that we could not foresee. I feel truly blessed to have met Ashley, she took care of me and kept me abreast throughout the entire process. She even made recommendations for me for future visits and told me to reach out to her if there were any problems or concerns. #5stars More

Please don't trust Infiniti preowned sales persons here. They said they will do soft credit pull but it shows on my credit report differently from what they promised. After my credit was not approved they t They said they will do soft credit pull but it shows on my credit report differently from what they promised. After my credit was not approved they treat me like useless customer. When I asked about the credit record, the sales persons respond was "so?". That's it. More

Ashley was very helpful and responsive. She kept me up to date and kept my up to date with the status of my car repairs. to date and kept my up to date with the status of my car repairs. More