Grubbs INFINITI

This was our second time purchasing a vehicle from Grubbs Infiniti. Our first experience buying our QX80 was great, which is one of the reasons we felt comfortable coming back. Unfortunately, this time aroun Infiniti. Our first experience buying our QX80 was great, which is one of the reasons we felt comfortable coming back. Unfortunately, this time around was a completely different experience. My biggest issue is with their $2,500 “luxury package.” It is listed as a line item, but we were told it could not be removed. The package supposedly includes several things, including having the vehicle detailed inside and out. If you are going to require someone to pay $2,500 for a package, then I feel like the things included in that package should actually be done and done to a high standard. We initially looked at an Armada. There were broken and missing pieces on the vehicle, and the interior definitely had not been properly detailed. You could literally run your hand across parts of the carpet and feel the grime and stickiness. We brought this up and were basically told that it must have been missed. We ended up purchasing another QX80 instead. It was still in the shop at the time, and we were told it would be detailed and delivered to us, so we trusted that it would be taken care of. Unfortunately, when it was delivered, it was once again dirty. There was grime inside the vehicle, the wheels were filthy, and there were still hard water spots all over the paint. Then a couple of hours later we opened the center console and found a cockroach inside the vehicle. At that point this went beyond just somebody missing a spot while detailing. We were also given a remote/key fob that didn't work and were told to just replace the battery. Obviously a battery isn't expensive and I can change one myself. That's not really the point. The point is that when somebody spends this kind of money on a vehicle, especially from an Infiniti dealership charging a mandatory $2,500 luxury package, these are things that should be checked before the vehicle is handed over to the customer. We were eventually offered a $200 gift card, but after paying $2,500 for a package that was supposed to include detailing and receiving a vehicle in this condition, that honestly felt more insulting than helpful. I'm not writing this to say Grubbs Infiniti is a terrible dealership. Like I said, our first experience with them was actually very good. Maybe this was just a bad experience this time around. But I do think people should be aware of the luxury package and ask exactly what they are paying for. If you're buying new or used from them, especially if you're being required to pay for that package, inspect the vehicle closely before you leave or before accepting delivery. Make sure the detailing and everything else you're paying for has actually been done. When you're buying a luxury vehicle from a luxury dealership, I don't think expecting it to be clean, inspected, and properly presented is asking too much. More

Worse worse worse service If you want details call me aith reference for Toyota Sienna 2022 it’s been there for 3 months and one week aith reference for Toyota Sienna 2022 it’s been there for 3 months and one week More

I was surprised and overwhelmed by the kindness that I received from the beginning until the end of my purchasing experience and process. This unforgettable interaction with the Grubbs professionalism was received from the beginning until the end of my purchasing experience and process. This unforgettable interaction with the Grubbs professionalism was absolutely priceless. I am truly a happy customer and may God bless all of those at Grubbs who assisted me with my choice in the purchase of my 2022 Red 400. More

Door-to-Door Pickup — Now They’re Refusing I feel truly heartbroken and taken advantage of by this dealership. They convinced me to roll expensive maintenance packages into my loan by promising they truly heartbroken and taken advantage of by this dealership. They convinced me to roll expensive maintenance packages into my loan by promising they would personally come pick up my car for every service. It was all a lie. Now they’ve completely refused to honor their word, forcing me a customer who trusted them to drive 40 minutes each way and then sit and wait another 1 to 1.5 hours for a simple oil change. All while I’m stuck paying interest on services I’m not even getting the promised convenience for. I’m extremely disappointed, stressed, and feel genuinely deceived. This experience has left a very bitter taste. Please be careful before trusting their “promises.” More

It was great service - I just always feel you guys leave a message about things I need and then I struggle with timing, calling back to confirm or knowing when my car is ready. When I tried calling - 3xs I a message about things I need and then I struggle with timing, calling back to confirm or knowing when my car is ready. When I tried calling - 3xs I was put on hold 5-15 min and never answered. Also the phone number to call in the text that you guys send in the beginning is not correct. More

Grubbs used to be my go to place. They keep my car for over a week with no resolution for a repair they had recently done where the problem persisted. I went to another dealership g They keep my car for over a week with no resolution for a repair they had recently done where the problem persisted. I went to another dealership got my car fixed in 3 days with discounts and way more appreciation for my business. Sometimes places get use to their loyal consumers and put them on the back burner. Well this loyal customer has found a new dealership to work with. More

Service was good. Got everything taking care of quickly. Been using them for years. Thank you. Got everything taking care of quickly. Been using them for years. Thank you. More

Great dealership. Communication with service department is superb! They have great loan cars available, all new! Communication with service department is superb! They have great loan cars available, all new! More

Eric Escamilla was very professional and understanding. He was attentive to my concerns and was polite. He should lead the other service advisors to do the same good job in customer service. He was attentive to my concerns and was polite. He should lead the other service advisors to do the same good job in customer service. More

The service I received at Grubbs was very friendly service and very nice and helpful. service and very nice and helpful. More