Raza I

This was our second time purchasing a vehicle from Grubbs Infiniti. Our first experience buying our QX80 was great, which is one of the reasons we felt comfortable coming back. Unfortunately, this time aroun Infiniti. Our first experience buying our QX80 was great, which is one of the reasons we felt comfortable coming back. Unfortunately, this time around was a completely different experience. My biggest issue is with their $2,500 “luxury package.” It is listed as a line item, but we were told it could not be removed. The package supposedly includes several things, including having the vehicle detailed inside and out. If you are going to require someone to pay $2,500 for a package, then I feel like the things included in that package should actually be done and done to a high standard. We initially looked at an Armada. There were broken and missing pieces on the vehicle, and the interior definitely had not been properly detailed. You could literally run your hand across parts of the carpet and feel the grime and stickiness. We brought this up and were basically told that it must have been missed. We ended up purchasing another QX80 instead. It was still in the shop at the time, and we were told it would be detailed and delivered to us, so we trusted that it would be taken care of. Unfortunately, when it was delivered, it was once again dirty. There was grime inside the vehicle, the wheels were filthy, and there were still hard water spots all over the paint. Then a couple of hours later we opened the center console and found a cockroach inside the vehicle. At that point this went beyond just somebody missing a spot while detailing. We were also given a remote/key fob that didn't work and were told to just replace the battery. Obviously a battery isn't expensive and I can change one myself. That's not really the point. The point is that when somebody spends this kind of money on a vehicle, especially from an Infiniti dealership charging a mandatory $2,500 luxury package, these are things that should be checked before the vehicle is handed over to the customer. We were eventually offered a $200 gift card, but after paying $2,500 for a package that was supposed to include detailing and receiving a vehicle in this condition, that honestly felt more insulting than helpful. I'm not writing this to say Grubbs Infiniti is a terrible dealership. Like I said, our first experience with them was actually very good. Maybe this was just a bad experience this time around. But I do think people should be aware of the luxury package and ask exactly what they are paying for. If you're buying new or used from them, especially if you're being required to pay for that package, inspect the vehicle closely before you leave or before accepting delivery. Make sure the detailing and everything else you're paying for has actually been done. When you're buying a luxury vehicle from a luxury dealership, I don't think expecting it to be clean, inspected, and properly presented is asking too much. More

Print

This dealership is very friendly and very clean. I had an issue with ghe key for and they fixed it. Luke in the service is fantastic. A very polite and caring young man. The general manager took I had an issue with ghe key for and they fixed it. Luke in the service is fantastic. A very polite and caring young man. The general manager took time to make sure everything was fixed. I would recommend. Our salesman didn't the answer to a question and went and found the answer immediately and nir just give an incorrect answer. I would recommend this dealership More

Print

Grubbs service has consistently been amazing. They care about you and your car. I have purchased 4 cars from Grubbs and know they will always take care of us. They care about you and your car. I have purchased 4 cars from Grubbs and know they will always take care of us. More

Print

It is always pleasing to come in and everyone is friendly and willing to help and willing to help More

Print

Bought a Nissan leaf and love it. Joe was a great salesman and Micheal in finance was quick and easy. Even called and saved me extra interest with Texas trust. Joe was a great salesman and Micheal in finance was quick and easy. Even called and saved me extra interest with Texas trust. More

Print

They were very understanding and they helped me out with my truck, I wouldn’t have done it any other way! Thank you Aldolfo! my truck, I wouldn’t have done it any other way! Thank you Aldolfo! More

Print

We drove 100 miles to buy a car from grubbs. The best answer i can give is We would do it again First class experience and sometimes that is hard to say about buying a car. But not from gru The best answer i can give is We would do it again First class experience and sometimes that is hard to say about buying a car. But not from grubbs infiniti More

Print

The overall experience was first class customer service. Our initial Sales Consultant Joe O'Day was courteous. Welcomed us to the dealership and provided the requested details for the QX60. Our Sales Consu Our initial Sales Consultant Joe O'Day was courteous. Welcomed us to the dealership and provided the requested details for the QX60. Our Sales Consultant, Miranda Padilla is well versed in the Infiniti products, excellent service, and made us feel comfortable through the entire process. Raza, the Sales Director made sure we were taken care of, he is very professional, honest and willing to work with our goals. Michael in Finance provided vital detailed information about our loan and products. He went above and beyond to assist us with our other vehicle as well. Thank you Grubbs, very satisfied and we will recommend you to our friends and family. More

Print

You are not just a customer of Grubbs Infiniti , they treat you like part of their family. Amazing deals and service. treat you like part of their family. Amazing deals and service. More

Print

Great place to do business very fast and professional don’t waste your time will sure do business there again don’t waste your time will sure do business there again More

Print