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Grubbs INFINITI

Grapevine, TX

4.8
2,024 Reviews

1500 E State Hwy 114

Grapevine, TX

76051

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Showing 2,024 reviews

December 06, 2020

Everyone I spoke with was friendly and professional. Every step was explained to me and all options explored. Courtesy car was helpful. Very satisfied with my experience. More

by Jmalone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel
December 06, 2020

Shon was excellent. Was prepared for the appointment and navigated the process efficiently. Was in and out in 2.5 hours which included a test drive. Finance was great. In and out in 10 minutes. Great experi More

by Matthew.fly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shon Hood
December 06, 2020

I purchased a Q60 from Summer Inan and Matthew Kusez last night and I was very pleased for the service and professionalism I received from them. Excellent company to do business. Thanks, Sade More

by Sade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Summer Inan, Matthew Kusez
December 05, 2020

My service Advisor Ashley Zuniga is awesome! No matter when a customer calls she makes you feel that no matter how little or big the problem is you are important! More

by Bcoates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Zuniga
December 01, 2020

They respected my time and I appreciate that they listen. It was a Quick in and out. Most of paperwork was completed and waiting when I arrived. More

by Bree B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Mahaffey-Kohler
December 01, 2020

I had a great experience at Grubbs Infiniti thanks to Benjamin Donkor. He delivered on his promise and was the main reason I chose an Infiniti over another dealer. I am a first time car buyer and college More

by Cadorsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Donkor , Armani Le Roux
November 30, 2020

After driving Infiniti’s for 21 years, it was time for me to get a new lease or move on. Alan Alfano of Grubbs Infiniti made it easy for me to make the decision to lease a new QX50. He got me the beautiful b More

by KRPullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Kinchen, Alan Alfano
November 30, 2020

Excellent service, diagnostics and convenience. Sam was very helpful throughout the entire process, arranging a loaner vehicle to the concierge pick up. Vehicle was repaired, washed and returned without a More

by mtesta1163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Kinney
November 24, 2020

Unnecessary and inflated “dealer prep” fee added to final numbers. They tack on $1495 for all sales to pad profits. Industry standard warrants $295 tops More

by bomanlynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Stanley, Wes Hays
Nov 24, 2020 -

Grubbs INFINITI responded

We are sorry you feel our dealer prep fee is unnecessary. Our team is happy to go over the process that we do to make every vehicle ready and safe for the road.

November 24, 2020

Grubbs service department is the best I have dealt with. The work was completed quickly and efficiently. Everyone was friendly and helpful. Paul Egerton is the best. More

by Oldguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Egerton
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