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Grubbs INFINITI
Grapevine, TX
2,108 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,108 reviews
January 20, 2022
Danny, my technician, took care of everything from the start going above and beyond keeping me informed of every detail and being a great human being overall. Can't thank him enough! start going above and beyond keeping me informed of every detail and being a great human being overall. Can't thank him enough! More
by Waltpi
Employees Worked With
Danny
January 20, 2022
Customer service at Grubbs needs serious work. I purchased a used car for my daughter in October. In November, I received a $6.00 check from Grubbs, with no explanation as to what the check was for purchased a used car for my daughter in October. In November, I received a $6.00 check from Grubbs, with no explanation as to what the check was for. I deposited the check about 30 days after receiving. Last week I received a letter from my bank that they were subtracting the $6.00 from my account as it was returned to my bank as unpaid. Then, my bank charged me $12.00 for a returned check fee. The reason my bank gave me for the returned check was simply “Return to Maker; please contact the person who gave you the check for more information”. I called the dealership and spoke to a lady in finance, knowing that finance was not the correct department, but options on the phone system were limited. I gave her the information above. She was helpful, but told me that she was not the correct person and transferred me to another person in Accounting. That phone rang, went to voice mail, and then stated that “MailBox was full” and I was then disconnected. I then attempted to call back, ask for the previous woman who directed me to accounting, to see if she could assist me with another person since the voice mail was full. However, when the receptionist transferred me, I got voice mail, left a message, and 4 hours later, I still had not received a call back. At that point, I had spent well over a hour of my time trying to get information as to why Grubbs sent me a $6 check, then chose not to pay/honor the check when I deposited it, and my bank charging me a $12 returned check fee. I then decided to contact the GM of the dealership, Michael Williams, asking him to direct me to the right person so I could work through the issue, as well as asking him to call me back so I could relay my frustration with the dealership. I instead got a short email from the GM stating "I got your email I sent it to my accounting department." No apology for my trouble, my frustration, or for my wasted time. After 2 more emails to the GM in as many days, I finally got a reply telling me the following: "I have had reimbursement check cut and should be in the mail today. As far as the check we changed accounts and mistakenly sent some checks out on the old account. I apologize for the inconvenience and the issue was fixed already." Bottom line is my issue is small, and financially insignificant. But, I did not think that it was right for me to pay a return check fee from my bank for a refund check that Grubbs sent to me. I already paid them for the vehicle I bought, and 2 months later it is costing me another $12 and hours of my time. More
by k&t-in-Colorado
Employees Worked With
karina pena
January 20, 2022
Had the best experience with my out of state purchase from the sales, finance, and service team at Grubbs Infinity. My car arrived in pristine condition and the additional tinting of my windows was the from the sales, finance, and service team at Grubbs Infinity. My car arrived in pristine condition and the additional tinting of my windows was the Icing on the cake. So happy with my purchase and the entire Grubbs Family. I highly recommend you visit this dealership for a stress free experience and exceptional customer service. More
by Wendy
Employees Worked With
Christopher Russell, Christopher Fitter, Sean Sexton
January 19, 2022
Chris Russell made sure all my service needs were met and was very helpful. Very happy with the service and was done in a timely manner. Definitely will be back! was very helpful. Very happy with the service and was done in a timely manner. Definitely will be back! More
by Hillz340
Employees Worked With
Christopher Russell
January 18, 2022
The experience we had at this Infiniti dealership was really great. Whitney is one of the most attentive and non pushy sales individuals I’ve met and it was very refreshing. She was very attentive and we really great. Whitney is one of the most attentive and non pushy sales individuals I’ve met and it was very refreshing. She was very attentive and went above and beyond to make sure we would drive home in a vehicle we wanted. In total, it was the most efficient and customer friendly experience I’ve had in awhile. I would definitely recommend this dealership and Whitney as your sales rep. Thank you!! I love my Infiniti SO much! More
by janahall0102
Employees Worked With
Whitney Belfer, Arya Farahmand
January 18, 2022
Good service, very professional salesman, Jonte explained the features of the car detail very well, sale manager Chris was very nice, clean dealership, and made us feel welcomed. Arya, the finance manager wa the features of the car detail very well, sale manager Chris was very nice, clean dealership, and made us feel welcomed. Arya, the finance manager was very helpful and explained very well about the benefit of the car. More
by Ky Ho
Employees Worked With
Chris Stiles, Jonte Cox, Arya Farahmand
January 17, 2022
This has been the best vehicle purchase experience I’ve ever had at a dealership. For all the staff that went above and beyond to ensure that I got what I wanted across the board. From the time I sat down ever had at a dealership. For all the staff that went above and beyond to ensure that I got what I wanted across the board. From the time I sat down to start the negotiations,, till I walked out the door with my new vehicle was maybe two hours. Again hands down the best experience I’ve ever had had at a car dealership. More
by Scannon
Employees Worked With
Will Adams III I give Will five stars as well , Christopher Fitter, Wesley Kohler
