
Grubbs INFINITI
Grapevine, TX
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Without explaining service manager John Tijerina's best buddy Luke Snowden (new service agent - only been there for 4 months) charged me over $450 for battery replacement. I was not happy at all for paying buddy Luke Snowden (new service agent - only been there for 4 months) charged me over $450 for battery replacement. I was not happy at all for paying $613.82 for just an oil change and battery replacement on my QX50. I still don’t have any clues how they charged me whiteout exclamation that much. It's a rip-off place. Also waiting period was over 3 hrs and agent never communicated between waiting period. I met the service manager but he was favoring his best buddy Luke and no word for me. I will never go this place again. I don't see Luke on the service agent name list below and how can I rate him and his service for customer satisfaction. More
Very professional, friendly and thoughtful group of people delivering great products. My salesman, Ken Davis, is the best I’ve ever worked with and makes the process fair and reasonable. people delivering great products. My salesman, Ken Davis, is the best I’ve ever worked with and makes the process fair and reasonable. More
Omar Gonzalez was professional and helpful. The dealership employees were very friendly and courteous, the customer waiting room was nice. The dealership employees were very friendly and courteous, the customer waiting room was nice. More
The service was great once again! My service consultant was prompt, courteous and offered a detailed explanation of the service appointment. My service consultant was prompt, courteous and offered a detailed explanation of the service appointment. More
Our 4th purchase from Grubbs Infiniti. Always a pleasure. Great experience. Professional staff who don t pressure you into buying more car than you need. Always a pleasure. Great experience. Professional staff who don t pressure you into buying more car than you need. More
Adolfo Hernandez is an excellent dealer; he is very prompt in action and equally kind in nature. We got our Porche canyenne without any hassle just in few hrs. We are looking forward to buying our next prompt in action and equally kind in nature. We got our Porche canyenne without any hassle just in few hrs. We are looking forward to buying our next vehicle with him. More
Highly recommend this dealership they have great customer services any questions you might have they always have an answer for you and always make sure you leave satisfied with your experience services any questions you might have they always have an answer for you and always make sure you leave satisfied with your experience More