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Grubbs INFINITI

Grapevine, TX

4.8
2,107 Reviews

1500 E State Hwy 114

Grapevine, TX

76051

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Showing 2,107 reviews

June 14, 2023

Overall, everyone was really kind, helpful and professional! Everyone that works there is very friendly. More

by andreacraft82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shutter
Jun 22, 2023 -

Grubbs INFINITI responded

Hi, thank you so much for your positive comments about Grubbs Infiniti, Ltd.! We look forward to your next visit! Take care!

June 13, 2023

Without explaining service manager John Tijerina's best buddy Luke Snowden (new service agent - only been there for 4 months) charged me over $450 for battery replacement. I was not happy at all for paying More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Snowden
Jun 18, 2023 -

Grubbs INFINITI responded

Hi Ben, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to us at (817) 318-1200 at your earliest convenience to discuss how we can turn this experience into a positive one.

Jun 18, 2023 -

Ben responded

I noticed that my battery cover was removed and never put it back. Oil changed sticker not placed nor paperwork has next due date or mileage mentioned. I spoke with John about battery cover and sticker and he promised to locate the battery cover and call me back but never heard from him. Whoever sees this message please reply me back. I have no hope from service manager John period.

June 13, 2023

Very professional, friendly and thoughtful group of people delivering great products. My salesman, Ken Davis, is the best I’ve ever worked with and makes the process fair and reasonable. More

by psackleh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Davis, Raza I
Jun 22, 2023 -

Grubbs INFINITI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Grubbs Infiniti, Ltd.. Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2023

Omar Gonzalez was professional and helpful. The dealership employees were very friendly and courteous, the customer waiting room was nice. More

by junusjr20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Gonzalez
Jun 22, 2023 -

Grubbs INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 12, 2023

I was kept well informed about the status of the vehicle and was offered a ride if needed. Great communication from the service advisor. More

by Brent Napier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Jun 22, 2023 -

Grubbs INFINITI responded

Hi Brent, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 11, 2023

The service was great once again! My service consultant was prompt, courteous and offered a detailed explanation of the service appointment. More

by Hdewayne357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Jun 15, 2023 -

Grubbs INFINITI responded

Hello, We are glad we could help! We hope to be of service to you again in the future. Best wishes, Grubbs Infiniti, Ltd.

June 11, 2023

Our 4th purchase from Grubbs Infiniti. Always a pleasure. Great experience. Professional staff who don t pressure you into buying more car than you need. More

by Darren C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efrain Angeles, Ken Davis, Michael Trammell
Jun 15, 2023 -

Grubbs INFINITI responded

Darren, Thank you for taking the time to leave our team a great review and for the 4th purchase from our team. We work hard to help every customer and it's great to see happy customers.

June 10, 2023

Adolfo Hernandez is an excellent dealer; he is very prompt in action and equally kind in nature. We got our Porche canyenne without any hassle just in few hrs. We are looking forward to buying our next More

by RM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adolfo Hernandez
Jun 15, 2023 -

Grubbs INFINITI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Grubbs Infiniti, Ltd.. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2023

We had a wonderful experience at Grubbs. We were able to get a car immediately. John and the staff were great! More

by Jdrarick19
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JOHN OMOTOLA, Michael Trammell
Jun 14, 2023 -

Grubbs INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs Infiniti, Ltd.! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2023

Highly recommend this dealership they have great customer services any questions you might have they always have an answer for you and always make sure you leave satisfied with your experience More

by Christianmoreno445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Prudencio
Jun 15, 2023 -

Grubbs INFINITI responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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