Grubbs INFINITI

Contacted the dealership and did not get a reply for 48 hours. I dropped by to speak with the associate whom I contacted via the internet with my trade in. The car was looked at but they couldn't give me a hours. I dropped by to speak with the associate whom I contacted via the internet with my trade in. The car was looked at but they couldn't give me a quote that day. They got back to me 30 hours later. I have owned 16 vehicles in the last 10 years and it has never taken more than 5 minutes after inspection to get the trade in value. The quote was 3 grand under Blue Book Trade in so I found another Infiniti dealership which was offering 7K off the same vehicle. Sent them pictures and information about my trade in. They offered 3K more for the trade in than Grubbs. Grubbs offered to meet in the middle which was still much more. No thanks, with the poor service I received I would rather drive 4 hours to San Antonio to get better service and get a much better deal. The guys at Gunn Infiniti were awesome and took care of me. I took the FX35 to Grubbs today just one week after purchasing the vehicle for an accessory. It apparently was an inconvenience even though scheduled and the person that completed the install left a huge grease stain on the white carpet. We will see how they handle fixing the stain they left in my brand new FX. More

Best car buying experience EVER! No pressure to buy anything from the car to the dealer add ons, honored special pricing even though I had been in and tested car before. Salesperson sent me pictures o anything from the car to the dealer add ons, honored special pricing even though I had been in and tested car before. Salesperson sent me pictures of the different colors so I could choose which one I liked best. More

Everyone at Grubbs Infinity is friendly, warm and very welcoming. My salesman Tim Roberts exceeded my expectation, he worked deligently to ensure the entire experience went smooth and seamless. Be sure to welcoming. My salesman Tim Roberts exceeded my expectation, he worked deligently to ensure the entire experience went smooth and seamless. Be sure to stop by and say "Hello" to Pete Hankins, Sales Manager and Tony Vasquez,Finance. I salute Grubbs Infinty with 10 stars. Lorraine Smith More

I can't say enough good things about Grubbs Infiniti, this is my second lease car from there. I live in Cedar Park, Texas (Austin) and I compared price with several dealers in this area. I called Grubb this is my second lease car from there. I live in Cedar Park, Texas (Austin) and I compared price with several dealers in this area. I called Grubbs and talked to Ralph and told him what I wanted and what I wanted to pay in lease payments. He found the car I wanted and gave me a better quote on payments than some of the other dealers I had talked to. I told him I didn't want to drive to Euless to get the car and trade in the lease car I had so he said no problem. He had someone bring the car to me on a trailer so there would not be any extra miles on it, and they picked up the Infiniti I was turning in. This is my fifth infiniti and I love them, I've never had one in the shop for anything. I was ready for a new infiniti again this year and called Ralph and he did the same thing for me and I love my new 2010 QX56. He took care of everything over the phone even the financing part and that makes everything so easy to buy one of their cars. Thanks Ralph and I'm sure I'll be calling you again in three years. I have never been in the Grubbs dealership but everyone I've ever talked to on the phone was always so nice and treat you like a friend rather than a customer. Grubbs will continue to get my business from now on. More

I wanted a newer car and was going for a lexus when I found an infiniti I REALLY liked. So I purchased the Infinity. If I had to do it over again I would not. Once I signed on the dotted line everything found an infiniti I REALLY liked. So I purchased the Infinity. If I had to do it over again I would not. Once I signed on the dotted line everything they told me they would fix on the car they did not. Yes I purchased a used car (9 months old) one of the remotes did not work, i asked about if this car had "memory" seats. Salesman said yes but NOONE at dealership knew how they worked or how I could get them to work. I talked to them went to upper management no one there cared. It was the worst car buying experience I have had. When your spending the kind of money I did on a car you want to be treated as so. I think I would have been treated better by a Saturn or KIA dealership then this one. If you do decide to do business with them get EVERYTHING in writing(even that did no good) and if remember if you are looking for customer service they have none. More

I purchased a new car from Grubbs and have been completely satisfied with it. I have also been in for scheduled service several times with the same result. The addition of learning the capabilities completely satisfied with it. I have also been in for scheduled service several times with the same result. The addition of learning the capabilities of at the M-3 Motorsports ranch was an unexpected fringe benefit. I continue to be very satisfied with the excellent follow through. More

I just bought a new 2009 G37S Coupe from Grubbs Infiniti and I could not be happier with the sales staff and service department. My car was not on the lot so it had to be located and shipped to Grubbs. My s and I could not be happier with the sales staff and service department. My car was not on the lot so it had to be located and shipped to Grubbs. My salesman made sure that everything went smooth. I wanted a few extras added from the parts department and the staff their was very helpful. This is the second car that I have leased from Grubbs Infiniti and I would never shop anywhere else. I"m treated like family every time I enter the building. Thanks Grubbs! More