Grubbs INFINITI

Great personal attention to detail. Salesman Jeff Armstrong and Finance Manager Nick Amendelaro were polite, professional and infommative. The dealership has "Old Time" sevices that have been forgott Armstrong and Finance Manager Nick Amendelaro were polite, professional and infommative. The dealership has "Old Time" sevices that have been forgotten in other dealerships. I have purchased may cars over the years all makes and models.I would rate Grubbs Infinity as the best buying experiences I have had. Best Regards. Ronald Duncan More

Make sure you check all your documents before you sign! The one time I failed to do so, I get lied to. When negotiating my sale price, they said they would pay my balance on my current vehicle (another Inf The one time I failed to do so, I get lied to. When negotiating my sale price, they said they would pay my balance on my current vehicle (another Infiniti I got from Grubbs). I asked Ralph are you sure Grubbs is going to pay for my vehicle, he said yes. Came back and lowered my monthly payment by $100. What I failed to look at, was the final official document with all the numbers. They did not pay my previous vehicle like they had promised, they rolled in that negative balance into my new car price. I didn't catch it because they had a big sale going on for 2012 vehicles. I will not do business with Grubbs again! More

Disappointing visit last month. Went to Grubbs with the intent to purchase new 2012/2013 Infiniti(s). I felt the sales person treated me like I was unable to afford an Infiniti (kind of a snob and talk dow intent to purchase new 2012/2013 Infiniti(s). I felt the sales person treated me like I was unable to afford an Infiniti (kind of a snob and talk down to me)and my girlfriend thought he was flirting with her to an extreme. We were both very uncomfortable and promptly left without making it inside. My intent was to purchase with cash, so monies were not an issue. I ended up buying my 2 new vehicles from another nearby dealership without issue. Sorry my prior experience with Grubbs years ago was great, but this was not the case here. I live local and wanted to buy local. Maybe next time I am in the market my Grubbs experience will have a better outcome. Maybe more sensativity training for the sales people would be well advised. More

We drove from north Dallas to meet with Ralph - my brother and sister in law have done business with him for years at Grubb's. He was THE best to work with. Basically, I told him what I wanted, what brother and sister in law have done business with him for years at Grubb's. He was THE best to work with. Basically, I told him what I wanted, what I was looking for and he found it - the same day. He was friendly, professional and so easy to work with. Once we were done with Ralph we moved onto Nick who helped us with the financing paperwork, etc. It was the end of the day - after 6:00 p.m. and he was so nice and not rushed. He was great to talk to and has a great personality and sense of humor - it had been a long day for us all. Greatly professional and knowledgeable. Overall - our entire experience was a 10+. You've got customers for life. We love our new FX35! More

My experience at Grubbs Infiniti has been exceptional. From the moment I stepped into the dealership until the moment I drove away in my new convertible G37, everyone I spoke to was very courteous, profes From the moment I stepped into the dealership until the moment I drove away in my new convertible G37, everyone I spoke to was very courteous, professional, and a pleasure to do business with. Robert Olegario was very attentive and friendly. He listened to what I asked for and helped me find the perfect car for me. When I moved on to the laborious task of completing all the paperwork, Mark McWhorter made the process smooth and painless. His energy and great personality was refreshing for what I thought would be a long and boring process. Thanks for everything guys!! More

Do not buy from them. They lie, and then blame you. We agreed on price and financing, they told us they were washing the vehicle for us. When we arrived they said sorry, someone just bought your vehicle. agreed on price and financing, they told us they were washing the vehicle for us. When we arrived they said sorry, someone just bought your vehicle. Somehow it was our fault for not trusting them Wonder why someone wouldn't trust them? More

I drove from Plano to do business with Joe O'day, again. This is my second new Infiniti from Joe/Grubbs. Joe is the consumate professional and ensures an overall positive customer experience where the in This is my second new Infiniti from Joe/Grubbs. Joe is the consumate professional and ensures an overall positive customer experience where the industry standard falls far short. I credit Grubbs for nurturing an environment where professionals like Joe O'day can maintain high standards of customer satisfaction as well as a premium product. More

Very seamless transaction from Kevin in sales to Mark in crdi and finance. THANK YOU fopr making this such a great experience for me!! Jeff Lowney crdi and finance. THANK YOU fopr making this such a great experience for me!! Jeff Lowney More

Just bought car #2 and #3 from Grubbs Infiniti. Pete (used car mgr) and Olusola (sales) made my day! They are friendly and efficient. They shoot you a straight deal and I left feeling great! I felt I go (used car mgr) and Olusola (sales) made my day! They are friendly and efficient. They shoot you a straight deal and I left feeling great! I felt I got an EXCELLENT deal!! Customer for LIFE!!!! More

My experience with Grubbs, and with both Mark and Ralph specifically, was wonderful. The customer service was excellent, and Mark & Ralph were very attentive to my needs. The process was seamless, and I wo specifically, was wonderful. The customer service was excellent, and Mark & Ralph were very attentive to my needs. The process was seamless, and I would (and have already) highly recommend Grubbs to others. This was the best customer service experience I've had in a very long while! More