Grubbs INFINITI

We found a used car online with Grubbs Infiniti...their used cars have very low mileage. We drove from Oklahoma to get the car - the employees were very helpful..Sam Turner is a no pressure sales man and v used cars have very low mileage. We drove from Oklahoma to get the car - the employees were very helpful..Sam Turner is a no pressure sales man and very easy to work with. They worked fast to get the paperwork done and we were on our merry way home with a great car! Thank you for a great experience!! More

This was my first experience with Grubbs Infiniti. I purchased my car over the phone based on an ad I saw on Auto Trader. Sam Turner was the salesman and immediately he took outstanding care of me, bef purchased my car over the phone based on an ad I saw on Auto Trader. Sam Turner was the salesman and immediately he took outstanding care of me, before he even met me, as I was calling from San Antonio. He got my trade appraised, got me the best deal on the car, worked with me as I got my credit union's financing, and kept me abreast of everyhting that was going on with the car I was looking to purchase. I drove up from San Antonio early on a Friday morning, and he called me first thing Friday to find out where I was and if I had any trouble finding my way. He met me in the parking lot as soon as I arrived and immediately showed me the car. It was more than I had imagined from seeing it on the Auto-trader website. He took me on a test drive, got the paperwork done, and closed the deal in no time flat. He was extremely courteous, and contacted me after the sale to make sure everything was ok. Though I live in San Antonio, I will make special trips to Grubbs for service, because of the customer service I received while there. It was an overall great experience and I hope to do business with Grubbs Infiniti again in the future. Thanks to Sam Turner (especially), Nick Amandelaro and Pete Hankins I really felt welcome at Grubbs Infiniti. And as for the car (2011 Infiniti M37) I've never seen anything like it in my life and I'm enjoying every minute of owning it so far. Once again Thanks for everything and hope to see you guys again soon. More

My wife owned a 1993 Lexus ES300 that I bought her new for Mothers Day. She loved the vehicle and babied it all the time. After 18 years and 84000 miles the transmission went out on it and Lexus would not for Mothers Day. She loved the vehicle and babied it all the time. After 18 years and 84000 miles the transmission went out on it and Lexus would not help in any way since it was 18 years old and the service (changing the oil and filters) was not done at a Lexus Dealership even though I had proof that I had maintained the proper service on it. This upset my wife to no end and said she would not buy another Lexus. So in March she decided she needed to look at other manufacturers. She looked at a Lincoln MKX and was not impressed with it for the price and pressure to buy. I then took her to look at Infiniti's since my best friend had raved about them. When we walked in we were greeted by Mike Rabbas and she told him that she was just looking. He said if he could be of any assistance to please let him know. After looking and being impressed with the FX35 we stopped by and told him that if we decided to buy that we would come back to see him. There was NO PRESSURE!!! Two months later we went back and looked at the FX35 again since it was at the top of her list and it would cost thousands to repair her Lexus. She decied she wanted to buy the FX35 so we sat down with Mike and talked about it. After about 1 hour she owned a 2011 FX35 and was just beaming with joy. At the time I owned a 2009 Ford Edge and after driving the FX35 decided I needed to figure a way to get one for myself. Mike stayed in touch with me and kept me informed of what was happening with incentives and interest. On August 13th I went in to see Mike and discuss the purchase of another FX35. I told him at first I was going to wait on the 2012 model, but just couldn't wait and was ready to buy one for myself. About 2 hours later I drove off in my new 2011 FX35. Now we have two in our family. Mike was the best sales experience I have ever encountered in the 34 years I have been buying new vehicles. The service I receive from George is almost as good as I used to get from Johnny Woods (Director and part Owner)at Hillard Auto Park. But that is difficult to match and George has come the closet to it. Yes I feel I will never receive the service I received from Johnny after he retired because he would always take care of me on the spur of the moment since I worked out of town all the time. Time will tell, but I will go out of my way to use the Service at Grubbs Infiniti. More

I purchased a pre-owned Infiniti 3 1/2 months ago. The car had hail damage that after further inspection had not been completely repaired when we took ownership. We returned the call for those repairs. car had hail damage that after further inspection had not been completely repaired when we took ownership. We returned the call for those repairs. The second visit was for maintenance check which showed new brake pads would be needed soon. We just took possession of the car 3 months ago! While in the shop the car was damaged. It was minor and not noticed until we got home to put something in the trunk as the damage was in the back of the car. That visit required repeated attempts to schedule and once while on the way to the dealership were told we would not be able to drop off the car at that time because a loaner was not available. We work and go to school so this was an obvious inconvenience. The damage incurred during servicing still has to be repaired. I would you strongly recommend finding another dealership and researching carefully. More

My wife and I are first time luxury vehicle owners and wanted to share with you the excellent customer service we received at Grubbs Infiniti, located at 1661 Airport Freeway, Euless, TX 76040 from James wanted to share with you the excellent customer service we received at Grubbs Infiniti, located at 1661 Airport Freeway, Euless, TX 76040 from James Jinright Jr. and Shea Pellegrino. We had in mind an SUV vehicle which would accommodate our large family comfortably for both around town driving on long trips. Most of the SUV vehicles we looked at were severely lacking in the second and third row seating areas. Once we saw the 2011 QX56, we were amazed at the amount of extras which came with the base model and the overall ‘wow’ affects it held. Our primary salesperson was James Jinright Jr. and his professional demeanor and business acumen was superbly, which made the purchase a comfortable and rewarding experience. It was apparent from the start this dealership was not just an ordinary ‘car lot’, rather a place of business with a professional friendly staff and impressive customer service. Grubbs Infinity exuded ‘class’ in their products, customer service, professionalism and presented the customer with a family oriented atmosphere. We felt as if we were joining a fraternal order of sorts, simply by purchasing the QX56. The next day, we returned to Grubbs Infiniti to have a few minor issues resolved with the car. Now enters Shea Pellegrino who teamed with James Jinright Jr. and who worked with us tirelessly to expedite a smooth transition of our vehicle through service. I explained to Shea I was due to have a heart procedure done shortly and needed him to oversee, on our behalf, our vehicle through service and the paint shop (minor scratch). Shea did that and much more! Shea kept in constant contact with my wife and I, explaining every step of the process and answering all of our questions and concerns. After I was released from the hospital, I returned to Grubbs Infinity the next day to pick-up our vehicle. Shea was instrumental in resolving an issue I wasn’t aware of yet and had a defective item replaced, washed and waxed my vehicle. This is unprecedented customer service and Shea presented me with the shiniest vehicle in inventory. All of our expectations were exceeded in every way and we were treated as if family, by people who truly care about our needs. All of this would not have been possible without the professionalism demonstrated by these two fine young men of Grubbs Infiniti and they should be recognized as a management model for expert customer relations. We look forward to servicing our QX56 at Grubbs Infiniti and enjoying a long rewarding relationship for years to come. More

Ralph Kinchen at Grubbs Infiniti went above and beyond to assist me with purchasing my vehicle. He was upfront with price, and offered me the absolute best rate available w/o asking any questions. He was t assist me with purchasing my vehicle. He was upfront with price, and offered me the absolute best rate available w/o asking any questions. He was through with his presentation & knowledge of the vehicle, and overall did an excellent job. Not only that, but he even delivered the vehicle to me (40 miles away) enabling me to have enough time to surprise my wife as this was a birthday gift. In conclusion, this was a great experience & I highly recommend Ralph & Grubbs Infiniti. More

Just bought a car from grubbs infinti today. It was by far the best dealer experience I've ever had. Mr Nicholson was professional and did everything he promised. He picked me up at the airport and had m far the best dealer experience I've ever had. Mr Nicholson was professional and did everything he promised. He picked me up at the airport and had made sure ALL paperwork was ready and prepared for our arrival. I was in and out of the dealership in about 20 minutes. Everyone was friendly/there was no pressuring / the dealership is immaculate. I would highly recommend them to anyone in the market for a car. robert reeve More

My experience at Grubbs where very friendly from the time I walk in the door.Reception Denise where very helpful and friendly. My salesman Bruce Jones where very encouraging and not letting me give up, even I walk in the door.Reception Denise where very helpful and friendly. My salesman Bruce Jones where very encouraging and not letting me give up, even thought I knew that I was upside down with my trade in. He informed me of the incentives that Grubbs had for the month and also with my employer offer. Mike and Nick who actually closed the deal where very friendly and made me feel very comfortable about the deal I was getting and Nick explain in detail the contract I was signing.I would highly recommend Grubbs to anyone.Matter of fact I have told several friends about Grubbs.Thanks again to the staff at Grubbs !!!! More

We were very satisfied with our current luxury SUV from another Japanese supplier, but decided to look around without limiting our choices. We were pleasantly surprised with the QX56 and decided to purch another Japanese supplier, but decided to look around without limiting our choices. We were pleasantly surprised with the QX56 and decided to purchase a new car. That is only half the story -- since it is a luxury vehicle we needed to feel confident that the dearlership would treat us fairly and provide the services we might need following the sale. Our sales person Joe O'Day provided us with that confidence with the direct and friendly service he provided. About a year ago we looked at a sports model, but settled on a competitor, Joe stayed in touch to maintain a relationship even though we did not buy. More

Service department took care of business smoothly—a great experience! This was a warranty service visit and was pretty routine. I expected good service and was not disappointed. experience! This was a warranty service visit and was pretty routine. I expected good service and was not disappointed. More