
Grubbs INFINITI
Grapevine, TX
Filter Reviews by Keyword
By Type
Showing 2,081 reviews
Very seamless transaction from Kevin in sales to Mark in crdi and finance. THANK YOU fopr making this such a great experience for me!! Jeff Lowney crdi and finance. THANK YOU fopr making this such a great experience for me!! Jeff Lowney More
Just bought car #2 and #3 from Grubbs Infiniti. Pete (used car mgr) and Olusola (sales) made my day! They are friendly and efficient. They shoot you a straight deal and I left feeling great! I felt I go (used car mgr) and Olusola (sales) made my day! They are friendly and efficient. They shoot you a straight deal and I left feeling great! I felt I got an EXCELLENT deal!! Customer for LIFE!!!! More
My experience with Grubbs, and with both Mark and Ralph specifically, was wonderful. The customer service was excellent, and Mark & Ralph were very attentive to my needs. The process was seamless, and I wo specifically, was wonderful. The customer service was excellent, and Mark & Ralph were very attentive to my needs. The process was seamless, and I would (and have already) highly recommend Grubbs to others. This was the best customer service experience I've had in a very long while! More
Mark was excellent to work with .... responsive, great follow-up, and willing to find the vehicle we wanted. His attitude made you feel that truly wanted your business and wanted you to have a great exper follow-up, and willing to find the vehicle we wanted. His attitude made you feel that truly wanted your business and wanted you to have a great experience. As for the dealership, clean, comfortable, and the used department gave me a fair trade value with no issues. We came from Austin to purchase the vehicle because of Mark's hard work to earn our business and upon arrival the paperwork and vehicle were ready to go making it a very pleasant experience. We have already recommended Grubbs Infiniti to other potential buyers. More
Great service! Thanks Mark Taylor - love my new car! Prompt service, love the idea of having a personal assistant, lease works for me as I won't use up to many miles. Prompt service, love the idea of having a personal assistant, lease works for me as I won't use up to many miles. More
My experience once i made my decision, was phenomenal! I was taken care of super quick and all promises were delivered in record time. From the sale, to finance to orientation of the vehicle, the process wa was taken care of super quick and all promises were delivered in record time. From the sale, to finance to orientation of the vehicle, the process was a well oiled machine! Prior to my decision, i was not pleased that I was told there was not another color available at any other dealers. Upon checking inventories at other dealers, I found my vehicle color preference locally. Though i understand wanting to sell from inventory, i felt honesty would have been the best policy. Nonetheless, my father has been a loyal Grubbs customer for good reason and i wish to continue in the tradition. Our experience with previous purchases and service has been excellent! Thank you!! More
I've had several opportunities to go through the process of purchasing an automobile which can be very stressful at times. However this was by far the best buying experience I've ever been involved with. At of purchasing an automobile which can be very stressful at times. However this was by far the best buying experience I've ever been involved with. At the end, I didn't feel like I'd just completed a purchase but instead I felt like I just joined a family. In my opinion, Grubbs Infinity has set the new benchmark in Customer Service. Thanks More
The three gentlemen that helped in the sale of my vehicle were amazingly good sales persons. They were friendly, informative, and showed much respect in the part each played in the experience. I have never were amazingly good sales persons. They were friendly, informative, and showed much respect in the part each played in the experience. I have never been helped so much as with Mr.(s) Olegario and Taylor being so patience introducing the various features of my Infiniti. I have purchased many cars in the past. GREAT GUYS!! More
i was very happy with my purchase thanks to a great service from kevin schults. if i ever buy another infinity i will go back to this deale ship and keep up the good service. service from kevin schults. if i ever buy another infinity i will go back to this deale ship and keep up the good service. More
This dealership is very friendly, courteous, and all around helpful. I was a little hestitate to purchase a new car. They did not make me feel as if I was wasting their time. They made me feel welcome f around helpful. I was a little hestitate to purchase a new car. They did not make me feel as if I was wasting their time. They made me feel welcome from the beginning. Kevin even stayed after work on a Friday night to help me and my husband. After going through the whole process of test driving a few different cars, Kevin was still very patient when I couldn't make up mind. After a few hours of me trying decide, Pete and Kevin went out of their way to make a deal that was undeniably the best deal they could give us. No haggling, just here is the best we can give. They lowered the price of their car and raised the price of my trade in order to get a deal that I was comfortable taking. Very honest from the beginning, open and very friendly. Well mannered but not to the point of being stiff. I am very happy with the experience at Grubbs Infiniti. I would recommend this dealership to anyone who is looking to purchase either a new or used car. I will be back. More