Grubbs INFINITI

I had the pleasure of working with an exemplary service writer, Chris Russell. My QX70S 5.0 exhibited a small coolant leak in the front of the engine where a hose attached. This was basically over a year a writer, Chris Russell. My QX70S 5.0 exhibited a small coolant leak in the front of the engine where a hose attached. This was basically over a year after we replaced the entire cooling system. Typical warranty work is one year. Chris looked up the service history and honestly admitted that it was a service warranty issue and would fix at no charge. Another dealership quoted me $1500 to fix the same problem after viewing the same service history since we were out of warranty. See, that honesty is how you retain customers and obtain new customers! Chris didn’t have to admit that, but because he’s a rarity and honest, he’s made me an even stronger customer for Grubbs. Chris put me into one of the new QX80s as a loaner (niiiiicee!! Way above my pay grade for $100k, but what a ride!) and even had my car detailed as compensation for the part being late to come in! Looked like a brand new car! Management of Grubbs Infiniti: keep Chris Russell by all means necessary. He can only benefit and elevate your service team! More

My service advisor Ashely Z. Was very polite and informative. She did an amazing job in handling my service needs. Thank you Ashely Was very polite and informative. She did an amazing job in handling my service needs. Thank you Ashely More

From the moment I arrived at Grubbs Infiniti I was greeted by Ashley, who was very courteous and explained all that needed to be done and during the pickup she explained all that was done. She was gr greeted by Ashley, who was very courteous and explained all that needed to be done and during the pickup she explained all that was done. She was great to deal with. More

Good job please keep up the good work for the benefit of the nation you are serving. the nation you are serving. More

"I had an excellent experience at Grubbs Infiniti thanks to Ashley Zuniga! She provided outstanding service from start to finish, helping me with all the details and ensuring my car was fixed properly. She to Ashley Zuniga! She provided outstanding service from start to finish, helping me with all the details and ensuring my car was fixed properly. She went above and beyond to address my concerns and made the whole process smooth and stress-free. I truly appreciate her dedication and professionalism. Highly recommend her for anyone needing assistance!" More

The service is a 5 star can't ask for more luxury and the personal is great, I drive 45 minutes to Grubs because I can't get the same service anywhere else. Thank you! personal is great, I drive 45 minutes to Grubs because I can't get the same service anywhere else. Thank you! More

"I had an excellent experience at Grubbs Infiniti thanks to Ashley Zuniga! She provided outstanding service from start to finish, helping me with all the details and ensuring my car was fixed properly. She to Ashley Zuniga! She provided outstanding service from start to finish, helping me with all the details and ensuring my car was fixed properly. She went above and beyond to address my concerns and made the whole process smooth and stress-free. I truly appreciate her dedication and professionalism. Highly recommend her for anyone needing assistance! More

Excellent service! Everyone including my service advisor, Scott, was friendly and helpful. Scott went above and beyond to find an available part for my vehicle that w Everyone including my service advisor, Scott, was friendly and helpful. Scott went above and beyond to find an available part for my vehicle that was on back order. The service department is very thorough with their diagnosis as well. More

Always responsive, courteous and focused on complete satisfaction. Always a great experience. Plus they have a great waiting area. satisfaction. Always a great experience. Plus they have a great waiting area. More

Great service! Very friendly and fast. Love my car! The salesman was knowledgeable and personable. Very friendly and fast. Love my car! The salesman was knowledgeable and personable. More