Grubbs INFINITI

WORST CUSTOMER EXPERIENCE EVER!!! Leased over 8 years of Crest Infiniti without a single incident. Thought we tried Grubbs but turned out to be the worst Infinity dealer ever! Rodney Leased over 8 years of Crest Infiniti without a single incident. Thought we tried Grubbs but turned out to be the worst Infinity dealer ever! Rodney Vega and Wes Hayes promised to get my issues resolved but after numerous phone calls, voice mails and emails, neither one has the courtesy to return my calls or emails for over 2 months. Now I am stuck with a Grubbs Infiniti lease that I ABSOLUTELY HATED for the next 3 years!!! They are fair when getting into their vehicle but have NO customer relation skills when dealing with customer's complaints. Had filled 2 formal complaints with Infiniti Financials and Infiniti Relations. The sad part is that these 2 entities took Grubbs' words over the customer's complaint - Basically there's nothing they can do because all dealers are independently owned and operated! So why would they have this complaint department when they knew that there's nothing could be done!?!? This IS the LAST Infiniti vehicle I will ever get into! Acura and Lexus would be my choice from here on. Thanks for NOTHING Grubbs Infiniti!!! More

Positive Experience Mr. Kinchen was a good communicater throughout the entire process, from the polite emails to keeping the process moving once we agreed on a deal. Y Mr. Kinchen was a good communicater throughout the entire process, from the polite emails to keeping the process moving once we agreed on a deal. You could tell Mr. Kinchen was the most seasoned sales associate in the place and he treated us accordingly. Manager, Mr. Hays was informative, knowledgable and sharp. I felt I obtained a good deal on the Infiniti product and they made the experience a positive one. More

Great job Sayad Azhar did a fantastic job. He was great to work with and was aggressive to get me a great deal. Also Mark with finance was awesome and easy to w Sayad Azhar did a fantastic job. He was great to work with and was aggressive to get me a great deal. Also Mark with finance was awesome and easy to work with. More

Very pleased with my buying experience with Peter Idusogie Peter Idusogie was an exceptional salesman. Very professional and courteous. Both he and the dealership met and exceeded my expectations. Not only wou Peter Idusogie was an exceptional salesman. Very professional and courteous. Both he and the dealership met and exceeded my expectations. Not only would i recommend Mr Idusogie but I would definitely use Peter's services in the future. I had a bad experience with the service department in the past. My recent experience has certainly renewed my faith in the Grubbs dealerships. I plan on being a repeat customer! J Bates of Hurst More

My First Infiniti I had a great experience here. Sayed got me pre-approved and told me he could get me at the numbers I wanted. He kept his word and offered me the exac I had a great experience here. Sayed got me pre-approved and told me he could get me at the numbers I wanted. He kept his word and offered me the exact deal I wanted plus other options just in case. Ivan helped me upgrade the warranty to elite without going over my budget. probably one of the best car buying experiences I've had and I really love the car. Can't wait untill they move Grand Prairie which will be closer to my house. More

appreciate your service Thanks for giving me great customer service with no pressure and giving me the space while making my decision. It truely helps having a great persona Thanks for giving me great customer service with no pressure and giving me the space while making my decision. It truely helps having a great personality, which you do have!! This was the first good car buying experience I've had. My past experiences have been horrible, that I did not even like car sales men.... Okay, my out look had changed. lol! I would defintely recommend any of my friends looking for a car to your dealership. Thanks Ana More

Purchase of Used 2008 Buick Enclave--Sayed the sales rep I purchased the above car through the internet without inspecting car, based on the sales reps presentation and walk around inspection. The transactio I purchased the above car through the internet without inspecting car, based on the sales reps presentation and walk around inspection. The transaction went smoothly, Sayed was very responsive and accurate in his portrayal of car, and assisted in coordinating the shipment of the car fro Texas to West Coast of Florida. Car received in excellent condition as described. I would definitely buy again from them and would highly recommend the dealership to any potential buyer. More

Fantastic Experience My salesman was great, the finance department was great but what impressed me most was working with new sales manager Wes Hays. He was incredibly pat My salesman was great, the finance department was great but what impressed me most was working with new sales manager Wes Hays. He was incredibly patient with my two children and while I was finishing the paperwork, he even played with them to keep them entertained. Kudos to Mr. Grubbs for having such a wonderful management staff. More

Great Dealership Richard Smith is the man! He went above and beyond the call of duty to help us purchase on latest car. Nick Amandelaro got a better finance deal than Richard Smith is the man! He went above and beyond the call of duty to help us purchase on latest car. Nick Amandelaro got a better finance deal than our credit union! My wife and I are super happy with Grubbs Infiniti! More

Great overall experience It only took us about 3 hours to arrive, drive the car to my mechanic and then return to make the purchase. They did an excellent job of listening to It only took us about 3 hours to arrive, drive the car to my mechanic and then return to make the purchase. They did an excellent job of listening to me and helping me to buy a used RX350 for my wife. We will be back next time around. A very different experience than we had across the street. More