Grubbs INFINITI

Purchasing used auto Great friendly dealership ! Best auto shopping I have ever experienced , thanks to a great salesman Sayed Azhar . Sayed is a professional beginning w Great friendly dealership ! Best auto shopping I have ever experienced , thanks to a great salesman Sayed Azhar . Sayed is a professional beginning with the greeting handshake right to the end of finalizing the deal ! He made our experience perfect .To top off our great experience Michael Trammell was very personable and professional in handling all the financial paper work . We will definitely shop Grubbs for our next auto and will be contacting Sayed to assist us . Thanks For The Great Ride ! Ronald McDonald ! More

I am 1,000% likely to trade with you next time! Subject: Alex Shaw 2010 Cadi SRX Dear Sayed, Thank you for all of your professional help and courtesies throughout this experience. Your patien Subject: Alex Shaw 2010 Cadi SRX Dear Sayed, Thank you for all of your professional help and courtesies throughout this experience. Your patience and graciousness took me from almost walking out over the sold Jeep I came buy that had already sold to buying the Cadillac. I sincerely appreciate all of the help and the answers you gave to me. Thank your boss that makes the deals for me too. Chris really helped a lot with this. Michael, the finance go-to guy was friendly, factual, and very helpful as well. Please pass these good comments on to your superiors. I am 1,000% likely to trade with you next time and recommend you and your dealership as well. Good Luck with your Career, your family, and your future. Respectfully, Alexandra Shaw A satisfied customer. More

Beautiful Dealership We went into Grubbs just to get an oil change and came out with a car for a test drive for 24 hours! Gene wanted to make sure that we liked the car be We went into Grubbs just to get an oil change and came out with a car for a test drive for 24 hours! Gene wanted to make sure that we liked the car before we bought it! I would recommend him for a hassle free, no pressure car buying experience! More

To whom it may concern I will make it short and to the point. I did not intend on purchasing a vehicle. Nor was I wanting to speak or be bother by any salesman while bro I will make it short and to the point. I did not intend on purchasing a vehicle. Nor was I wanting to speak or be bother by any salesman while browsing. However, the young man Robert Olson approached me with pure professionalism and respect. After a brief but thorough converse, I was pleased by his demeanor and the direct upfront no gimmick information he provided me. I left completely happy and have since sent him two close friends of mine whom purchased vehicles through him. He is a winning asset to any company that would be blessed to have him. More

Best car buying expierance ever! We were comparing several cars and price and manager Chris went above and beyond to help us find the best value!! I never thought I'd own an Infiniti We were comparing several cars and price and manager Chris went above and beyond to help us find the best value!! I never thought I'd own an Infiniti for that price!! Thank you so much guys! More

New car sales Our salesman Gary Visage was very easy and comfortable to work with. There was never the "high pressure" sales tactics that took place and was overal Our salesman Gary Visage was very easy and comfortable to work with. There was never the "high pressure" sales tactics that took place and was overall a very pleasant experience. More

Friendly people Went in for service on an infinity, looked at a comero wife showed up, left with a Lexus. Sayed and Chris were easy to work with and friendly. The nex Went in for service on an infinity, looked at a comero wife showed up, left with a Lexus. Sayed and Chris were easy to work with and friendly. The next car/ truck I buy, Grubbs is were I will go. Thanks guys. More

Awesomely Easy It was the best buying experience I have ever had a dealership. Sayed kept in contact with me until I was able to see the vehicle. Enough said! It was the best buying experience I have ever had a dealership. Sayed kept in contact with me until I was able to see the vehicle. Enough said! More

AWesome experience!!!!!!!!!!! Sayed Azhar worked tirelessly and was very helpful in getting us the deal that was acceptable for all parties involved. We will buy at this dealership Sayed Azhar worked tirelessly and was very helpful in getting us the deal that was acceptable for all parties involved. We will buy at this dealership again in the future.Our visit was very enjoyable and the dealership was excellent! Stan Kappus assisted us on a return trip and was very helpful a courteous. More

Chris Stiles is disrespectful towards woman and he's a liar Buying a new car has been an awful experience. Chris Stiles at Grubbs Infiniti in Grapvine took pleasure multiple times to call me a liar and would Buying a new car has been an awful experience. Chris Stiles at Grubbs Infiniti in Grapvine took pleasure multiple times to call me a liar and would make rude statements that I was incompetent to do basic math. I went into Grubbs wanting to buy a car. Took one week to negotiate a price. Chris Stiles and I finally agreed on a price. I flat out asked him to please verify the price and I let him know that if we drove one hour back to the dealership that i expected that price not to change. Well guess what, Chris Stiles played the ole switch a roo. He added $4,000 more to the sales price. Once again trying to take me for a fool. Today we walked out of Grubbs Infiniti disappointed and frustrated. For some reason chris felt the needed to get involved with my financing business even though I had a blank check from my credit union so to him it's like paying cash. He also talked down to me as if I was too broke to afford the car that I wanted and he made me feel like I didnt belong in his fancy dealership. I am pretty sure if I was dress to impress in my designer clothes wearing my fancy diamonds I would have been treated with respect. I was perfectly fine walking away when Chris Stiles said he could not come off the price $896.00. He enjoyed trying to confuse me with his numbers and going around in circles. I have saved every text message and I kept detailed notes and documentation. I told Chris Stiles that it was okay and that I understood we couldn't come to a agreement. I kindly walked away feeling disappointed they he lost a buyer over $896.00. I did what anyone would do, I kept looking for the car I wanted at different dealerships. We found one at Sewell. It was higher in price but still under factor warranty. The car at Grubbs had 86,000 miles and no warranty. Chris Stiles pursued me again the next day and I informed him we decided to go a different rout. He then became irrate and started to insult me over the phone all because I found a better deal at Sewell. I should have hung up the phone on him but i really wanted to do business at Grubbs Infiniti and wanted to try to work it out. Chris has no class and does not belong at Grubbs Infiniti. He is the classic definition of your typical used car sales man. Slimy and a snake. It's unfortunate that Mr.Grubbs was not available for me to speak with him because I truly believe he is a good guy and I believe he does care about his reputation. I will wait patiently for Mr.Grubbs to call me back. If he doesn't call then my business will go to Sewell and I will continue to share my experience that I had at Grubbs for buyers beware. I would give customer service a 0 if it was an option. More