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Grubbs INFINITI

Grapevine, TX

4.8
2,035 Reviews

1500 E State Hwy 114

Grapevine, TX

76051

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Showing 2,035 reviews

October 04, 2023

Salesman Alan was awesome with the whole team. The process was fast and got a great deal. More

by umaima
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Hays, Raza I, Alan Alfano, Christopher Fitter, Benito Juarez, Michael Trammell
Dec 10, 2023 -

Grubbs INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs INFINITI, Ltd.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 03, 2023

Pleased with all expectations of sales . . the service drpartment was Excellent and overall dealership clean and frendly .. More

by vktmfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Davis, Danny Prudencio
Dec 09, 2023 -

Grubbs INFINITI responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 30, 2023

Ken Davis is the best salesman I have ever worked with. Dany does a wonderful job with customer service, just wish you had more like him. I appreciate the loaner car this time with little to no hassle. Wou More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Davis, Danny Prudencio
Dec 09, 2023 -

Grubbs INFINITI responded

Hi Kathy, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

September 30, 2023

I was always in the loop for what was going on and got any questions I asked answered in a satisfactory manner. More

by arvind.ravikumar82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Snowden
Dec 09, 2023 -

Grubbs INFINITI responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

September 29, 2023

Much improved customer experience - drove in and did my state inspection straight away. Was very courteous . More

by pcgriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Snowden
Dec 10, 2023 -

Grubbs INFINITI responded

Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 25, 2023

Great customer service. They keep updated me while i was waiting. The staff was very nice. More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Dec 10, 2023 -

Grubbs INFINITI responded

Hi Rose, thank you so much for your positive comments about Grubbs INFINITI, Ltd.! Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2023

This is a great dealership! It’s very clean, professional and has really good customer service. More

by dakotaluke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Almansuri, Abdallah Alzoubi
Dec 10, 2023 -

Grubbs INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Grubbs INFINITI, Ltd.

September 16, 2023

The service team made sure my car has all repairs and maintenance completed . Stella customer service…This is what is meant by their mission statement, “Customer Firsr”. I love my QX50! More

by AnnetteportermmaDarnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Snowden, SA. Excellent follow through
Dec 10, 2023 -

Grubbs INFINITI responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Grubbs INFINITI, Ltd.

September 16, 2023

Adolfo was nothing but a big help in my journey to buy my first car from a dealership. We got everything setup over the phone, since I live an hour and a half away, and my trip to Grubbs Infiniti was nothing More

by Dustin T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adolfo Hernandez
Dec 10, 2023 -

Grubbs INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs INFINITI, Ltd.! Thanks again for the recommendation, and have an amazing day!

September 13, 2023

My original experience wasn’t great but I can say they do take pride in their customer service. I called and spoke with Chantel and it was a weekend but she took the time and emailed John in service. He c More

by Angela Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran, John & Chantel 5 stars 4 stars for Jeremy he tried. 1 star for Mitch (had no clue what he was talking about nor did he relay info right) and mechanic 1 star
Dec 10, 2023 -

Grubbs INFINITI responded

Hi Angela, thank you so much for your positive comments about Grubbs INFINITI, Ltd.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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