Grubbs INFINITI

Friendly and excellent Service Faraz and Michael were both super helpful in getting us into our certified pre-owned Infiniti. They made the selection and purchase process easy and p Faraz and Michael were both super helpful in getting us into our certified pre-owned Infiniti. They made the selection and purchase process easy and pain free. I will be using them again in the future. More

Incomplete work. In December of 2015 I renewed a lease for a Q70L vehicle. This would be my 4rth infiniti vehicle and a history of 10 years of me leasing Infiniti vehi In December of 2015 I renewed a lease for a Q70L vehicle. This would be my 4rth infiniti vehicle and a history of 10 years of me leasing Infiniti vehicles at Grubbs Infiniti. It has been very disappointing to see how carelessly the entire leasing transaction was. The salesman promised me a vehicle but it took more than a week to get the vehicle to me and it was very disappointing to realize after driving the "brand new vehicle" that it was full of imperfections and missing parts. The drivers front door has a laud rattling sound while I drive that I had requested the service area to care for and so far the job does not get done. Also the interior of the car has many pieces missing all over. Is this how a customer of more than 10 years is treated? How can I be paying $800 per month on a vehicle that is far less than perfect? My infiniti experience is a very poor one. I am planning to write a review in Dalas Morning News including the Name and location of Grubbs Infiniti describing in detail my bad experience to others. I need to get my car fixed or replaced by so that I get the best Infiniti experience for my money. I will never recommend this dealer or brand to anybody. I have had the privilege of experiencing BMW, Mercedes, Audi and Lexus and really Infiniti has been the worst. Grubbs Infiniti just do not measure up or compare to the above mentioned dealers. Henry Quinones, MD 214-578-1847 Cell Phone More

terrible service with sales rep and manager The experience was horrible since the day I purchased the car. Car was leaking oil from rear end and engine. Check engine,airbag and seatbelt lights c The experience was horrible since the day I purchased the car. Car was leaking oil from rear end and engine. Check engine,airbag and seatbelt lights came on while driving the car. Took the car back to the dealership is been 2 months and a half and still can't fix it right. Now I call the sales manager or the sales rep they don't want to help me.they told me I have to talk to the mechanics.terrible service don't buy any cars from this grubbs infinity dealership. I am making a law suit. More

Express service - LOL A more than 2 hr wait for an oil change is hardly what I call express service. This should not take that long. Time wasted A more than 2 hr wait for an oil change is hardly what I call express service. This should not take that long. Time wasted More

Extremely satisfied customer!!! I have never bought a new car so naturally I was nervous, but Spenser was very helpful and made it easy. We researched for three days and even walked I have never bought a new car so naturally I was nervous, but Spenser was very helpful and made it easy. We researched for three days and even walked the lot in Sunday. Once we made a decision we got it all done in one day!! I have never been happier with a purchase! More

Homecoming - Grubbs Infinity Family Our experience with Grubbs Infinity was exceptional. We were greeted promptly and test drove the Q50 which is a fun car to drive. The business office Our experience with Grubbs Infinity was exceptional. We were greeted promptly and test drove the Q50 which is a fun car to drive. The business office was effecient in minimizing the time to sign and complete our transaction. We came back to the Grubbs family, because they did their part to make the buying experience hassle free. More

Could care less about their customers!!! They advertise pre-owned inventory that has been sold yet tell you it's available in order to get you into their dealership This happened to me twice They advertise pre-owned inventory that has been sold yet tell you it's available in order to get you into their dealership This happened to me twice at Grubbs Infiniti while searching for a SUV recently. Classic bait and switch tactics. I've emailed the GM and F&I Director, gotten ZERO response from them and find it really sad that a higher-end dealership would condone such tactics. The lack of response from senior leadership tells me all I need to know about the overall integrity of this location and you should be very careful if considering Grubbs Infiniti for your next purchase. More

👍 great! The building is beautiful and the people are friendly! Ask for Joe or price! There was no pressure and I actually enjoyed buying a car! The building is beautiful and the people are friendly! Ask for Joe or price! There was no pressure and I actually enjoyed buying a car! More

Amazing experience One I'm the best buying experiences thank you Troy price and Heather did an amazing job. Already planning the next new car for the hubby One I'm the best buying experiences thank you Troy price and Heather did an amazing job. Already planning the next new car for the hubby More