Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grubbs INFINITI
Grapevine, TX
2,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,053 reviews
November 11, 2023
We had a great experience from start to finish. Mohammad, Olivia, and Angela provided top notch service and made the buying process complete painless. We couldn’t be happier with our purchase! Mohammad, Olivia, and Angela provided top notch service and made the buying process complete painless. We couldn’t be happier with our purchase! More
by Cbella000
Employees Worked With
Mohammad, Olivia, Angela
November 10, 2023
Bought my car here in 2020, due to Covid, I barely drove the car until 2023, that's when we started noticing the vehicle would occasionally from a dead stop, wen accelerating and turning slowly the car woul the car until 2023, that's when we started noticing the vehicle would occasionally from a dead stop, wen accelerating and turning slowly the car would feel like it was going to completely spin out. At first I just wrote it off as the road conditions "dirt, lose sand, poor road etc." recently we have been noticing it more and more, so when we got a recall notice we decided to also have them look at the issue with traction. The day I bring the car in they have me run over a tire tread reader and wow picture that, in a car with only 19k miles one of the rear tires is significantly lower tread than the 3 other tires. Now the traction issue makes sense, the service person quickly says to me "oh we are going to need to replace the tires" I quickly replied puzzled wait a minute a car with 19k miles kept in a garage needs new tires when I have been telling you the car has traction issues? Those are 60k tires why is 1 so extremely worn? The rear tire? And it's warm evenly? Okay so now concerned, although I left my car for it's scheduled recall work. 3 days later I get a proposed work bill that includes almost $2k in service work including filters, brake flush, and an alignment for the 2k in tires they want to sell me, because they couldn't replicate the traction issue I reported. Their solution to a safety issue reported by the customer is to make them pay for more tires that are clearly wearing unusually to begin with. I told the person so your solution to my safety issue is to get me to buy more tires? I obviously told them do not do any more work to my car, and give it back to me, I'm going to get a second opinion. The customer service rep in trying to defend the billing told me it was probably my driving habits, I have owned multiple infiniti cars over the last 30 years, I have never had issues with my driving in the 12 cars I owned before this one. Although I believe this will be my last Infiniti unless I can find a dealer with a real service department that can fix issues with the vehicles they sell you, not a sales department. More
by ssykes13
Employees Worked With
Kristine Farmer
November 09, 2023
Marcus is very knowledgeable about the Infinity cars,honest and professional. Best dealership and great people. Give them a chance, they will beat any dealership price and has the best selection. cars,honest and professional. Best dealership and great people. Give them a chance, they will beat any dealership price and has the best selection. Michael J More
by Michael
Employees Worked With
Marcus , Mandy Matanga, Shon Hood
November 06, 2023
Great customer service! A lot if used cars to choose from in the lot.Julian is very patient and willing to help find the right car.. A lot if used cars to choose from in the lot.Julian is very patient and willing to help find the right car.. More
by Joev2003
Employees Worked With
Julián velarde
