Grubbs INFINITI

HORRIBLE... I don’t even know where to begin. We sold our old truck and purchased a new truck from this Grubbs and the second we drove the truck off the lot their customer service ended. They were supposed t old truck and purchased a new truck from this Grubbs and the second we drove the truck off the lot their customer service ended. They were supposed to mail a check to pay the remaining balance of the truck we sold them and they never did. My husband followed up more than 4 times in a month and a half. Each time they said the check was supposed to go out that day and it never did. Today my husband called to see if the check was sent. The man in finance/accounting said that he was sorry and the check would be sent out today. My husband told him that was not good enough and that he was driving up there in an hour so they could hand him the check and we could pay off the old truck loan (like they were supposed to about 2 months ago). We have already had to pay two additional truck payments since selling the truck in addition to the new truck payments. When my husband drove up there they told him that they could not give him a check but they would mail the check out today. My husband refused to leave until they handed him a check reimbursing us for the payments we’ve already made for the old truck and a tracking number for the check going to pay off the old truck. The lack of customer service is astounding. They told him on the phone that they would rectify the situation and that they were so sorry. Their version of rectifying the situation is doing their job that they should have done two months ago and doing absolutely nothing additional for how we were treated and them not doing their jobs. My husband asked them if they would wash his truck while he had to wait for the check and tracking number and they hesitated before finally giving in to washing his truck, which is the least they could do for their absolutely crappy service. When he was leaving, he realized they didn’t even wash his truck. He was given excuse after excuse and promise after promise with no actual follow through. If anyone decides to buy from Grubbs you better make sure the check is sent out before you leave otherwise you’ll be stuck paying over $600 more in truck payments then you ever planned because they decided not to do their jobs. They are just trying to sell vehicles and they don’t care about their customers. More

Great place to purchase a vehicle. From Sales to Finance it was an excellent experience. Daniel Anderson was so easy to work with. Love Grubbs it was an excellent experience. Daniel Anderson was so easy to work with. Love Grubbs More

Did a complete evaluation of the vehicle and provided information on upcoming services that are recommended. Washed the vehicle before leaving and ensured that I was satsified information on upcoming services that are recommended. Washed the vehicle before leaving and ensured that I was satsified More

Great dealership and friendly staff. Great place to go Great dealership and friendly staff. Great place to go for service and purchases. During COVID-19) the staff practice social distancing and wore mas Great dealership and friendly staff. Great place to go for service and purchases. During COVID-19) the staff practice social distancing and wore mask and gloves. More

Your team is wonderful, pleasant, friendly, and customer oriented. Thanks for all that you do. My experience was a pleasant delight. Keep up good work. oriented. Thanks for all that you do. My experience was a pleasant delight. Keep up good work. More

Armani was knowledgeable, transparent, and was a pleasure to work with. He really made the car buying experience special. The manager Jacob and the finance guy Duy, really worked with us when it came down to to work with. He really made the car buying experience special. The manager Jacob and the finance guy Duy, really worked with us when it came down to the numbers. Overall we walked away with a beautiful QX60 and feeling like we got a great deal. More

Yesell was a pleasure to work with from the start. She returned my phone calls and answered any questions I had in a very timely manner. She was professional and made the car buying experience a much more returned my phone calls and answered any questions I had in a very timely manner. She was professional and made the car buying experience a much more enjoyable one. I would absolutely do business with her and Grubbs Infinity in the future. More

Great Sales person..very professional and great personality..She stuck with her word when she advised me she was going to put me into a vehicle and I love my new Acura Thank you so much for the smo personality..She stuck with her word when she advised me she was going to put me into a vehicle and I love my new Acura Thank you so much for the smooth process More

Best sales consultant I have ever dealt with, hands down! Dealership was amazing. Very friendly, no pressure. I recommend this dealership to anyone! I will be a returning customer Dealership was amazing. Very friendly, no pressure. I recommend this dealership to anyone! I will be a returning customer More

Truly an outstanding sales rep. During several of my careers my job was to train young people to become professional. I have always dreamt her. careers my job was to train young people to become professional. I have always dreamt her. More