Grubbs INFINITI
Grapevine, TX
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Joe was amazing. Experience started when I sent a request online about a car listed on your website. I'm an hour away, and Joe responded with a video of the car ins Experience started when I sent a request online about a car listed on your website. I'm an hour away, and Joe responded with a video of the car inside and out. I did not receive that from any other dealers I reached out to while researching vehicles. Then upon arriving to look at cars Joe was extremely knowledgeable and kind. He is definitely an asset salesman and creates a welcoming environment. We came back later in the week to pick up the car and Joe rolled out the red carpet. Such an amazing experience for our son getting his first car. He also sat in the vehicle with our son and showed him everything, working to connect his device to the car as well. We did find a cracked lense in the front camera and Joe along with the GM took wonderful care of us to assure we could come back for the repair. We did return after the holidays to find Joe had us all set up with an appointment, loaner vehicle, and valet return on our car. I cannot thank him enough for taking time to really help us through the process. A++++ customer service for sure. I will highly recommendhim to all our friends and family. More
Customer service is superior to other dealerships I’ve used in the past. They are excellent on keeping you updated on the progress of your car through texts. We’ve bought two cars from Grubbs and couldn’t used in the past. They are excellent on keeping you updated on the progress of your car through texts. We’ve bought two cars from Grubbs and couldn’t be happier. More
Excellent service from beginning to end! !!Everyone friendly and respectful and assured me I would be out in a timely manner and they kept their word. !!Everyone friendly and respectful and assured me I would be out in a timely manner and they kept their word. More