Grubbs INFINITI

Never again will I go their. Nothing but lies told it just a soft pull on my credit turned out to be a hard pull. Guy was very unprofessional ran my credit 5 times. Waited in showroom for about a hr for just a soft pull on my credit turned out to be a hard pull. Guy was very unprofessional ran my credit 5 times. Waited in showroom for about a hr for a response. Drove a hour just to get their to be lied to. Never again will I suggest or use them. And was very pushy when it came to down payment.... Sad excuse for a dealership. Came back with lease price being higher then the actual finance price. Common bait and switch.... then tells me the car ain't even their. Working in the industry I know the games but this is horrible. My sales professional was Cedric. Be careful. Not nice at all. Seriously running credit 5 times when i told him once. They lost their mind. More

I’ve been a customer of Grubbs for many years! They are good to their customers and make the car purchase experience easy! thank you to Wes Mahaffey-Koehler! good to their customers and make the car purchase experience easy! thank you to Wes Mahaffey-Koehler! More

Excellent service, professional, attentive, knowledgeable and friendly. Always excellent at keeping me up to date on service being performed and recommended service that needs to be done. Best service depart and friendly. Always excellent at keeping me up to date on service being performed and recommended service that needs to be done. Best service department in DFW. More

I always have a great experience at Grubbs Infiniti in Grapevine, Julie and all the staff was great! I did notice that a young lady (I’m assuming the day porter) was constantly on the move cleaning and m Grapevine, Julie and all the staff was great! I did notice that a young lady (I’m assuming the day porter) was constantly on the move cleaning and making sure the restrooms were cleaned! That made me feel safe! More

The team made the purchase process very easy. From The team made the purchase process very easy. From Picking out the car negotiating and all the paperwork. Normally purchasing a car is very frustrat The team made the purchase process very easy. From Picking out the car negotiating and all the paperwork. Normally purchasing a car is very frustrating this was not, it was pleasant. More

I drive 40 minutes out of my way to have my QX80 serviced at Grubbs Infiniti. The customer service and professionalism is phenomenal! Julie is a joy to deal with. She stepped in and assisted me during my las at Grubbs Infiniti. The customer service and professionalism is phenomenal! Julie is a joy to deal with. She stepped in and assisted me during my last service appointment and treated me like a Queen. Thank you. Grubbs Infiniti Rocks! More

Horrible Experience with sales at this Dealership !! Please dont deal with Mr. John Wale in this dealership. Our two car leases were almost up and we were going to see if we could buy the car. They calle Please dont deal with Mr. John Wale in this dealership. Our two car leases were almost up and we were going to see if we could buy the car. They called us in and said that they would offer us a great deal. Despite the pandemic and stuff, we visited the office - only to be insulted personally by the sales guy - Mr. John Wale. We were an existing client and wanted to work with them. I would not suggest anyone to go there and have this kind of experience. Downright offensive and rude. Its okay to say don't buy a car or can't do the deal but treat people with outright disdain and being disrespectful takes it to a whole new level. Will never recommend this to anyone and not wish this on my enemy. More

Everyone is always nice and respectful. They have always got me a loaner car quickly so I am never at the dealership waiting. This also includes a loaner for oil change🙂 got me a loaner car quickly so I am never at the dealership waiting. This also includes a loaner for oil change🙂 More