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Grubbs INFINITI
Grapevine, TX
2,024 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 28, 2020
When I arrived at the dealership, I was greeted right away. I was directed where i was needed to go to meet with my service advisor. When I met with my service advisor, they went over my vehicle and pr away. I was directed where i was needed to go to meet with my service advisor. When I met with my service advisor, they went over my vehicle and prepared my car for service. They kept me informed of the entire process while I was waiting. They leverage technology to ensure that they kept stringent protocols for covid 19. Before completing the service, they made sure that all my concerns were addressed. More
by Red_infiniti-Q50s
Employees Worked With
Ashley Zuniga
August 28, 2020
Top-Notch is how I would describe the service provided by Julie. What sets Julie apart is her follow up communication. Julie called every 2-3 days with a status update on my repair and when I arrived at Julie. What sets Julie apart is her follow up communication. Julie called every 2-3 days with a status update on my repair and when I arrived at Grubbs Service she kept me up to date on my vehicle's repair progress. Timely and personable, I wish she'd been my car's salesperson and sales manager! I'd give Julie 10 stars and hope her Grubbs colleagues know what a great customer-focused team member she is. More
by RutledgeFalls
Employees Worked With
Julie Kinney
August 28, 2020
This is my third Grubbs Infiniti! I keep coming back because the customer service is excellent! They delivered my new car to my home and came to my office for me to sign the paper work. Thanks for makin because the customer service is excellent! They delivered my new car to my home and came to my office for me to sign the paper work. Thanks for making it so easy Grubbs!! More
by tlscheller
Employees Worked With
Matthew Pluta
August 28, 2020
Great service visit for noise recently. Had loaner vehicle prepared when dropped off for diagnosis, service advisor called with updates and kept me apprised of issue and status throughout. This was in vehicle prepared when dropped off for diagnosis, service advisor called with updates and kept me apprised of issue and status throughout. This was in addition to great sales experience in May...and previous sales experience couple years prior. Class act! More
by Phil
Employees Worked With
Mandy Matanga, Ashley Zuniga, Julie Kinney
August 28, 2020
Excellent customer service. Honest, on time, followed up and explained everything that was done to the car. Great job!!! Will bring my car back for service here and explained everything that was done to the car. Great job!!! Will bring my car back for service here More
by PB
Employees Worked With
Christopher Russell
August 27, 2020
The service that I received was good and timely. Every process is so smooth and no problem. It was a great experience to visit the location. Thank you. process is so smooth and no problem. It was a great experience to visit the location. Thank you. More
by 020977
Employees Worked With
Janae Baldwin
August 26, 2020
Brad was exceptional. Dealership was exquisite. This was our first visit to dealership and we were impressed with customer service and knowledge of our service rep Brad. our first visit to dealership and we were impressed with customer service and knowledge of our service rep Brad. More
by horaciogar680
Employees Worked With
Brad Ogle
August 26, 2020
Great Service! Everyone is always very friendly and informative. An email with video was sent while my car was being serviced to let me know what all my car needed. Loved the personalized experience! informative. An email with video was sent while my car was being serviced to let me know what all my car needed. Loved the personalized experience! More
by Tami.cherry
Employees Worked With
Janae Baldwin
August 26, 2020
Great service from the moment I sent the online inquiry. Sent it late Friday, had a response within no time, appt set for Saturday at 11. Made buying my son's first truck easy, special and memorable! Sent it late Friday, had a response within no time, appt set for Saturday at 11. Made buying my son's first truck easy, special and memorable! More
by tericabrackett
Employees Worked With
Yesell Sira
August 25, 2020
Grubbs Infiniti is the premier Infiniti dealership in the DFW metroplex. Their customer service is amazing. Regardless of where you purchased your vehicle, it’s worth the trip to Grubbs, you won’t be disap DFW metroplex. Their customer service is amazing. Regardless of where you purchased your vehicle, it’s worth the trip to Grubbs, you won’t be disappointed. More
by SusanneTaylor2018
Employees Worked With
Julie Kinney
