Group 1 Hyundai Southwest Houston

Salesman had agreed to price via email. Went in and over following week went for two test drives. Then I went in to buy it for the same price (along with an extended warranty). I gave them a figure that s following week went for two test drives. Then I went in to buy it for the same price (along with an extended warranty). I gave them a figure that simply added an amount for the extended warranty. The salesman stated that the GM had refused to honor the previously agreed price. I was told that "we are $4000-5000 apart." When I asked how simply adding the extended warranty could result in a $4000-5000 difference, I was then told that the car they offered me one week earlier must have had different options (in particular, he said maybe the first one didn't have the technology package). This was bogus as the 2011 Genesis 4.6 sedan has all of the major options on it; it is not manufactured without them. Moreover, the email quote was very specific. In short, I left and the next day bought the same model from North Freeway Hyundai. Same price as I was quoted in the email. Great service from North Freeway. Deal at North Freeway was agreed to in under 3-5 minutes. More

After my Santa Fe died while on I-59, I had it towed to Sterling McCall Hyundai which was only two exits away. While it was there, I decided to get the a/c fixed too since it hadn't worked for 6 months. Th Sterling McCall Hyundai which was only two exits away. While it was there, I decided to get the a/c fixed too since it hadn't worked for 6 months. The price to get the vehicle running again was under $400. However, after adding the a/c repair costs, it pushed the final costs to $1,315. I was told that the a/c compressor was bad so they had to replace it. On the 2nd day, William called me and told me that it was fixed and was blowing "ice cold". I picked it up on a Friday 15 minutes before they closed and paid $1,315 for the repairs. While driving home it never even started trying to blow cold. Blew warm the entire 25 minute trip. I called during the trip and reached a guy in the Parts Dept but those in the Service Dept had already left for the day. I took it back in on Monday and they said that the new compressor was bad (covered by warranty) and that a hose was clogged but could be fixed for $300 more. We agreed to $150 more. Out of curiosity, I asked William how it blew "ice cold" for him when he tested it on Friday if the hose had been clogged all along and he stuttered, stammered, and basically tried to BS his way through the follow-up questions until finally giving an "I'm not sure why it did" answer. I picked it up on Wednesday, paid the $150 more, and by Thursday the a/c was blowing hot yet again! Called them once more and they said that it may be the evaporator coil and if so will cost another $630 to repair it. They are either incompetent or intentionally bilking their customers by doing unnecessary work in order to run up the repair bill. Either way, it is not good for the customers. There has to be better options available in the Houston area for Hyundai owners that need service work done to their vehicles. To say that I would NOT recommend this dealership for repair work would be an understatement. Avoid them like the plague would be more accurate advice. I have no experience with their Sales Department so I can't give an honest opinion about that side of Sterling McCall Hyundai. More

WE HAVE NEVER BEEN TO A DEALERSHIP BEFORE WHERE NO WORKSHEET WAS PROVIDED WITH ANY DAMN NUMBERS....THE ONLY THING WE WERE TOLD THAT THERE IS NO BANK THAT WOULD TAKE A CHANCE ON US.HE DID TRY TO GET AL WORKSHEET WAS PROVIDED WITH ANY DAMN NUMBERS....THE ONLY THING WE WERE TOLD THAT THERE IS NO BANK THAT WOULD TAKE A CHANCE ON US.HE DID TRY TO GET ALL THE INFO SO THAT HE DOES NOT HAVE TO BACK AND FORTH BUT WHEN HE TOLD ME ABOUT THE DENIAL AND I HAD TO ASK HIM ABOUT THE FIGURES HE HAD TO SPEAK TO HIS SUPERVISOR 2-3 TIMES BACK AND FORTH TO GIVE ME THE ANSWERS I WAS LOOKING FOR AND MR. MANAGER WAS JUST RELAXING STRETCHED OUT IN THE SHOWROOM WHEN MY DAUGHTER AND WIFE WERE SATNDING OUT SIDE IN 96 DEGREES. HE DID NOT GET UP TO EXPLAIN ANYTHING TO ME..... More