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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.2
440 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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communication truck customer service professional

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Showing 440 reviews

September 19, 2025

Spent 4 weeks in the shop just for them not to do what I had gone in for, and the only issue they fixed came back a few days later. More

by Moises Cassiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
Print
Sep 23, 2025 -

Group 1 GMC Westside responded

Hello Moises, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. If you would like to discuss this further, please don't hesitate to reach out to me at bnavar@group1auto.com. Thank you, Brian Navar - Service Director

September 19, 2025

Marissa and the rest of the staff went above and beyond to insure that the service I was given was professional, courteous, timely and kept informed of the status of the repair. More

by LVLDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa and receptionists at check out.
Print
Sep 21, 2025 -

Group 1 GMC Westside responded

Hi, we're happy you found Marissa to be so supportive during your experience here at Group 1 GMC Westside. We are always more than happy to assist you if anything else comes up. Take care!

September 19, 2025

Excellent service! Quick response! The sales department knows how to treat customers! My second time buying from this dealer and have no complaints More

by Hgranados
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dyllan
Print
Sep 21, 2025 -

Group 1 GMC Westside responded

Hi, thank you so much for your positive comments about Group 1 GMC Westside! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

Group 1 . Was very professional. Especially the young man who attended me. William Copley. Very satisfied customer. More

by STP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manager
Print
Sep 21, 2025 -

Group 1 GMC Westside responded

Hi, thanks for your praise and kind comments about William and team. We hope you have a great day!

September 19, 2025

Everything was ok until they lied about “giving us all these protections “ then charged them. More

by Monicaenriquez191
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t remember their names
Print
Sep 19, 2025 -

Monicaenriquez191 responded

Not very happy with this dealership. Specially when they call and give me buts about my side of the story. Sales man was good, transparency just wasn’t there.

Sep 21, 2025 -

Group 1 GMC Westside responded

We are disappointed to hear your purchase didn't meet our standards concerning one of our core values of transparency.   We do our best to put every aspect of your transaction in writing to avoid such confusion. If you would like to review your transaction, please reach out and we will be glad to review with you.   Thank you!   Daniel Ruiz, Sales Manager Group 1 GMC Westside | (915)231-4096 | druiz@Group1Auto.com

September 09, 2025

The salesman was great, very knowledgeable about the truck that he was saying gave us a great experience More

by ddavisdarrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
Print
Sep 12, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 08, 2025

Excellent Customer Service a lot better experience the Casa Buick GMC totally recomended. Will go back More

by Riverace2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
marissa
Print
Sep 12, 2025 -

Group 1 GMC Westside responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2025

People are very friendly and the salesman that we got " Alex " is amazing and very attentive and polite. Definitely our next purchase of a vehicle will be with Group 1 GMC More

by josesandramartinez1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Print
Sep 08, 2025 -

Group 1 GMC Westside responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2025

My car was at the dealership for 12 days to replace a body control module. The replacement module was defective. Once that was fixed they had to reprogram the two fobs. They were unable to get one to pro More

by jcam1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Rodriguez
Print
Sep 05, 2025 -

Group 1 GMC Westside responded

I appreciate your feedback and understand any frustration this may have caused. Your concerns will be addressed with our team because we’re committed to improving your experience on your next visit. Your continued satisfaction is our priority, and we are here to help whenever you need us.     Sincerely,   Deanna Diaz de Leon, Service BDC Group 1 GMC Westside | (915)231-4095 | ddiazdeleon@group1auto.com

August 29, 2025

Excellent service. Very professional employees. Am very satisfied with the service provided. I recommend very much. More

by turyorozco16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Print
Sep 02, 2025 -

Group 1 GMC Westside responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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