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Group 1 Ford of South Austin

Austin, TX

4.7
2,400 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,400 reviews

November 05, 2025

I like how the personal help people and want said thank you for your help especially to deysy that she is always help my person thank you More

by Mymuchachos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deisy , Greg Kimball
Nov 06, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2025

My instrument my amount was supposed to be only a thousand when I ended up paying close to $2,000. Plus there was a dent on my car that I'm pretty sure was not there before More

by beatricegarcia61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
Nov 07, 2025 -

Group 1 Ford of South Austin responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at 512-916-2608 so we can work toward a resolution. Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com

November 04, 2025

I had a very good experience at Group 1 Ford. Chris was extremely helpful and great to work with, no pressure and friendly. I went on 2 test drives with him and ended up purchasing a used car. More

by stevenbarbee41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
November 03, 2025

The dealer ship has good customer service and great deals on common maintenance services. Thank you. More

by mcasas3933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Grygkewski
November 01, 2025

Had a great time working with Group1. Joe Petrash was fantastic from the minute I called. He ensured the car I wanted was in stock and the transaction was as planned. There were no surpri More

by pomade.ceiling9n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Petrash
Nov 04, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.

November 01, 2025

Great job! Thanks. John was very courteous and helpful. He was helpful in explaining the service that was given to my car. More

by bgarcia5775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Nov 04, 2025 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2025

Wow this place makes serviced fast and accountable. As long as you can get past the speech impediment ole Josh Evans has it’s a 100% win!! More

by stanger084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The dude
Oct 30, 2025 -

Group 1 Ford of South Austin responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 30, 2025

Excellent service. Picked up car at my door, did recall and recommended alignment and drive belt which were both needed. Car delivered back same day. Could not be easi More

by pmstark58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Oct 31, 2025 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2025

Everyone, especially Buzz have been so very helpful and so understanding of my lack of knowledge as a truck owner. But there is NO DOUBT in my mind that FORD is the BEST!!! Buzz took time with me and exp More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Oct 29, 2025 -

Group 1 Ford of South Austin responded

Hi Donna, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2025

Group 1 Ford South Austin Service Department is without a doubt the most professional Ford service department. More

by jaimepicos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lafayette
Oct 29, 2025 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

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