Group 1 Ford of South Austin

This dealership is really easy going, the attention that is given is spectacular especially the way David treated us was great! Makes the process better, fast and not stressful, always gives us a good exper is given is spectacular especially the way David treated us was great! Makes the process better, fast and not stressful, always gives us a good experience More

Resolved all issues. Could be more willing to hand out loaner vehicles. Overall good Jod Could be more willing to hand out loaner vehicles. Overall good Jod More

I believe the gentleman’s name was Ricardo, but he was excellent and he informed me of what was happening and why. This may seem obvious and simplistic, but I personally really appreciate people to talk t excellent and he informed me of what was happening and why. This may seem obvious and simplistic, but I personally really appreciate people to talk to you. They ask how your day is. They tell you the things that they found or didn’t on your vehicle. Because my truck is how I feed my family. So it may not seem like much, but treating someone in that manner goes a long way. So thank you. More

I took my 2017 f150 5. 0 for an oil change. The service was great, and they had me out in less than 40 minutes 0 for an oil change. The service was great, and they had me out in less than 40 minutes More

Lynne Thurmond is always attentive to our needs. The service is done in a timely manner. The service is done in a timely manner. More

Fast friendly professional service performed on quick notice. Service advisor Ricardo Portillo exceeded expectations and would recommend him in future services. notice. Service advisor Ricardo Portillo exceeded expectations and would recommend him in future services. More

Great experience as always. They’re quick, communicative and trustworthy. Great service and very friendly. Hunter was very helpful They’re quick, communicative and trustworthy. Great service and very friendly. Hunter was very helpful More

Jonathan M was great! Great service and got me back on the road in no time! Great service and got me back on the road in no time! More

Ray Luna in service delivered an amazing service experience. Very professional, friendly and knowledgeable. 10/10 experience thanks to Ray! experience. Very professional, friendly and knowledgeable. 10/10 experience thanks to Ray! More

I went in for toe link replacement, which they did, but I also asked about a rear alignment. They diagnosed it and came back with about $5,000 worth of work that they wanted to do with it and would not do th also asked about a rear alignment. They diagnosed it and came back with about $5,000 worth of work that they wanted to do with it and would not do the alignment without the other work. It wasn't really explained to me why or how it made sense. Upon picking up my vehicle my advisor wasn't there so someone else checked me out. They were smug and rude and when they were having trouble starting my car (a Ford) they blamed me for not telling them how to start it, which I did tell my advisor when I dropped it off. If they didn't communicate that or know how to start one of their own vehicles after they'd had it for 2 days that's not my fault. Showed me the amount of knowledge and competence they carry. More