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Group 1 Ford of South Austin
Austin, TX
2,593 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,593 reviews
November 26, 2006
Took vehicle in twice. The first time, I was told the motors in two of my windows were bad. I only had them fix the drivers side. Although the other one was not fixed, it was never broken and still wor motors in two of my windows were bad. I only had them fix the drivers side. Although the other one was not fixed, it was never broken and still works. They wanted to charge me an extra $300 for something that was not broken. The second time (within 2 weeks), my car was not accelerating. I took it into the shop and it was "diagnosed" as having no compression in one of the motors cylinders. I was told that I had to either have the engine opened or the whole engine replaced (2004 Ford Explorer) at a cost of $4-6 thousand dollars. I called a recommended shop and the mechanic told me over the phone that it sounded like a broken $8 exhaust spring valve, which it turned out to be. Total cost was less than $600. Maxwell tried to offer me $4000 for my "broken" vehicle. (Trade in is at over $12000) More
by Richmend
Employees Worked With
Krista
October 01, 2005
Worst service ever. I understand that intermittent problems can be difficult to track down. The mechanic is not at fault. But to be lied to by the Service Advisor multiple times in totally unaccepta problems can be difficult to track down. The mechanic is not at fault. But to be lied to by the Service Advisor multiple times in totally unacceptable. Example, I was told that yes the master mechanic test drove the vehicle but was still unable to replicate the problem. Noted on invoice the mileage check in and out was the same. "Oh we just put that the same but he did drive it." My vehicle pulls up and mileage is same as when I left it. Confront Advisor about it and he does more dancing around to dodge the truth. Just one of multiple instances on just one incident. Horrible horrible horrible. More
by sanc
Employees Worked With
Joe Rodriguez
February 16, 2005
I walked into Maxwell Ford numerous times in anticipation of buying an Escape Hybrid when it came out. My intent was to buy an Escape Hybrid at list price, knowing that negotiating with the dealership would of buying an Escape Hybrid when it came out. My intent was to buy an Escape Hybrid at list price, knowing that negotiating with the dealership would be impossible. Unfortunately, when a vehicle became available I was told that I would have to pay $2000 over list for the vehicle. I won't be buying from Maxwell - ever. Other dealerships offer the vehicle at list price (already a big profit for the dealership) and don't seem to need to price gouge/take advantage of their customers. They will likely make their $2000 on someone, but it won't be me. Moreover, another dealership will earn my money for this vehicle and my future business. My recommendation to anyone looking for a new car is to try another dealer in/around town. More
by garyisin
