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Group 1 Ford of South Austin
Austin, TX
2,394 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,394 reviews
December 09, 2025
outstanding service very friendly, professional, and knowledgeable. Everyone was very nice and helpful and very knowledgeable about your job and the car. I am very impressed with Maxwell Ford service de knowledgeable. Everyone was very nice and helpful and very knowledgeable about your job and the car. I am very impressed with Maxwell Ford service department. More
by joeowen1164
Employees Worked With
Greg Kimball
December 07, 2025
Shawnie was the best advisor I’ve ever had. Very knowledgeable and great recommendations. On a Saturday, my oil change was complete in 30 minutes. I will always go to this dealership for servic Very knowledgeable and great recommendations. On a Saturday, my oil change was complete in 30 minutes. I will always go to this dealership for service. More
by K.
Employees Worked With
Shawnie
December 05, 2025
I have brought 3 different trucks over the last 12 years to this dealership and have never felt ripped off until now. I booked an oil change and tire rotation online like I always do. This time that same to this dealership and have never felt ripped off until now. I booked an oil change and tire rotation online like I always do. This time that same service was 3-4 times as much as I’ve ever paid previously. They also uncover ed $5k of repairs that were required. I was just there in July 2025 and everything checked out as no repairs needed. I only drove about 2k miles since July and I’m positive those repairs were needed back then when a lot of the repairs would have been covered under the mfg. warranty. The warranty expired in August. You’ve lost a long term customer. I will never be back. I’d give zero stars if possible. More
by mhbilling
Employees Worked With
Greg Kimball
December 05, 2025
I have a brand new 2025 F150. I received a recall notice for a software update. I was hoping it was for the 360 backup camera. The one that shows the view from above. Since receiv I received a recall notice for a software update. I was hoping it was for the 360 backup camera. The one that shows the view from above. Since receiving the truck last month, this feature has had a black dark side on the left. I waited an hour and a half. That’s OK, I was told there was a backup. But when I got in the truck, there was nothing fixed. This is a $70,000 vehicle. Disappointing from Ford. And disappointing that the dealership couldn’t fix the problem. More
by Bob Zent
Employees Worked With
Greg Kimball
December 05, 2025
Ray in the service department was outstanding. He kept me updated every step of the way and handled all communication with the warranty company to make sure my Ford Raptor’s transmission replaceme He kept me updated every step of the way and handled all communication with the warranty company to make sure my Ford Raptor’s transmission replacement was fully covered. The process was smooth, the communication was excellent, and the customer service was top-notch. Very satisfied and highly recommend their service team. More
by amaralx2
Employees Worked With
Greg Kimball
